PRODUCT SUPPORT PROGRAM FOR REPLACING THE MATERIAL HANDLER FRONT STRUCTURES ON CERTAIN 365B, 365BL, 365B Series II, AND 375L MATERIAL HANDLERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE MATERIAL HANDLER FRONT STRUCTURES ON CERTAIN 365B, 365BL, 365B Series II, AND 375L MATERIAL HANDLERS [REBE1097]
IMPLEMENTS
BOOM GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MATERIAL HANDLER FRONT STRUCTURES ON CERTAIN 365B, 365BL, 365B Series II, AND 375L MATERIAL HANDLERS
REBE1097-00

23Aug2006


B010
B132
B299
D241
D470
E300
H370
L240

 
Before/After
 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE MATERIAL HANDLER FRONT STRUCTURES ON CERTAIN 365B, 365BL, 365B SERIES II, AND 375L MATERIAL HANDLERS

6502 6501
PS42241
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42241" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Aug2008

PROBLEM

The service life of the boom and stick may not be as long as desired on certain 365B, 365BL, 365B Series II, and 375L Material Handlers. A new complete front structure, including hydraulic lines, is available that will extend the service life on the front structures.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
375L 1JM00460, 617, 628

9WL00324
5080  8SL00106
*******Group  2*******
365BL MH  CTY00349, 400
*******Group  3*******
365BL II MH  SDL00118-00119

PARTS NEEDED

No parts needed for this program

ACTION REQUIRED

Each dealer should place a parts order by MSO for the appropriate machine serial number that is in their territory. The dealer will be invoiced by AVSpare for the front structure. After receiving the complete front structure, the dealer should schedule downtime with the customer to remove and install the new components.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-10000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
10001-20000 hrs,
61-120 mo 
100.0%
50.0%
0.0%
0.0%
0.0%
50.0%
 NOTE: This is a 86.0-hour job for Group 1
Dealers can claim up to $110,362 for MSO order for 283-0552 front structure. Dealers can also claim up to $2,500 in transportation charges for delivery of the front structures from the Port of entry to the job site.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-10000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 86.0-hour job for Group 2
Dealers can claim up to $79,643 for MSO order for 281-6298 front structure. Dealers can also claim up to $2,500 in transportation charges for delivery of the front structures from the Port of entry to the job site.

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-10000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 86.0-hour job for Group 3
Dealers can claim up to $79,643 for MSO order for 283-0535 front structure. Dealers can claim up to $2,500 in transportation charges for delivery of the front structures from the Port of entry to the job site.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
There is currently no D&A procedure in the Service Information System for the 375L MH, 5080 MH, 365B (Barge) MH, 365B (Scrap) MH, and 365B II (Scrap) MH.
 
The 345B II MH (APB) Material Handler D&A, and the 365C (MCS) D&A can be used for tooling reference and the correct procedures.
 
 

Information System:

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REWORKING THE FUEL LINES ON CERTAIN 323D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE BOOMS AND GREASE LINES ON CERTAIN M325C AND M325D EXCAVATORS THAT ARE EQUIPPED FOR MATERIAL HANDLING APPLICATION
Product Support Program for the installation of an Additional Isolation Valve to Prevent Bucket Cylinder Drift on certain 301.5, 301.6, 301.6C, 301.8, 301.8C, 302.5, and 302.5C Excavators
PRODUCT IMPROVEMENT PROGRAM FOR BLEEDING THE SERVICE BRAKES ON CERTAIN 416E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPAIRING CAB WINDOW VENT LATCHES ON CERTAIN 416E, 420E, and 430E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE LATCH ON THE LEFT SIDE ENGINE ENCLOSURE DOOR ON CERTAIN 302.5C MINI HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR RELOCATING THE BOOM ACCUMULATORS ON CERTAIN M325C MH AND M325D MH EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE CONTROL FILM INSTRUCTION ON CERTAIN 323D, 324D, 325D, AND 330D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR CORRECTING THE SERVICE BRAKE RESERVOIR HOSE LENGTH ON CERTAIN 416E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE GAUGE CLUSTER ON CERTAIN 301.6C, 301.8C AND 302.5C MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK THAT MAY CRACK ON CERTAIN 325C L EXCAVATORS THAT ARE EQUIPPED FOR LONG REACH EXCAVATION
D11R, D10R, D9R, D8R, ATTACHMENT IDLER GUARD WEAR PACKAGES AVAILABLE
Product Support Program for Replacing the Muffler That May Crack on Certain 416D Backhoe Loaders
PRODUCT SUPPORT PROGRAM FOR THE REPLACEMENT OF THE HOOD FILMS ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR CEASING HOE OPERATION ON CERTAIN 416E, 420E AND 430E BACKHOE LOADERS EQUIPPED WITH STANDARD STICK
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE MACHINE CONTROLLER ON CERTAIN 330D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REROUTING THE RETURN TO DIG HARNESS ON CERTAIN 416E, 420E, AND 430E BACKHOE LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR CHANGING TWO PORTS ON THE MEDIUM PRESSURE SWIVEL ON CERTAIN M300C-SERIES WHEELED EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING THE STANDARD STICK ON CERTAIN 416E BACKHOE LOADERS EQUIPPED WITH STANDARD STICK
PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING THE STANDARD STICK ON CERTAIN 420E BACKHOE LOADERS EQUIPPED WITH STANDARD STICK
PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING THE STANDARD STICK ON CERTAIN 430E BACKHOE LOADERS EQUIPPED WITH STANDARD STICK
PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING HEAD SEAL-RELATED FAILURES FOR THE STICK CYLINDER ON CERTAIN 330D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REACH BOOM WHICH MAY CRACK ON CERTAIN 345C EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRANSMISSION DIPSTICK ON CERTAIN E-SERIES BACKHOE LOADERS