PRODUCT IMPROVEMENT PROGRAM FOR CEASING HOE OPERATION ON CERTAIN 416E, 420E AND 430E BACKHOE LOADERS EQUIPPED WITH STANDARD STICK Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR CEASING HOE OPERATION ON CERTAIN 416E, 420E AND 430E BACKHOE LOADERS EQUIPPED WITH STANDARD STICK [REBE1103]

IMPLEMENTS

STICK GP

PRODUCT IMPROVEMENT PROGRAM FOR CEASING HOE OPERATION ON CERTAIN 416E, 420E AND 430E BACKHOE LOADERS EQUIPPED WITH STANDARD STICK

REBE1103-00

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26Jul2006

U-570

A-555

D-551

O-551

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR CEASING HOE OPERATION ON CERTAIN 416E, 420E AND 430E BACKHOE LOADERS EQUIPPED WITH STANDARD STICK
6502		PI10523

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10523" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10523" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The standard stick may catastrophically fail in the general area of the stick and bucket cylinder pivot points. The failure may result in uncontrollable movement of the stick.

AFFECTED PRODUCT

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Model	Identification Number
416E	CBD00942-00951, 953-957, 961, 963, 965-977, 980-993, 996-998, 1001-1020, 1023-1025, 1028-1030, 1033-1043, 1045-1046, 1048-1049, 1052, 1054-1057, 1060, 1062, 1064-1065, 1067-1068, 1070-1074, 1076, 1079-1081, 1083, 1086-1095, 1097-1110, 1112-1115, 1117-1123, 1125-1139, 1142-1145, 1147-1150, 1152-1154, 1156, 1159-1161, 1163-1164, 1166-1167, 1171-1177, 1179, 1181-1184, 1186, 1189-1202, 1205-1206, 1209, 1211, 1213-1214, 1217, 1220, 1222, 1224, 1229 SHA00119, 125-132, 135-143, 147, 163, 165-166, 169, 171-172, 176, 179-180, 188, 191, 195-196, 201, 203, 207-212, 214-217, 221, 223-224, 226-231, 240-243, 251, 253-258, 261-270, 275, 277-280, 283-284, 287-289, 291-292, 294-295, 299-304, 306-312, 314, 316-318, 320-323, 325, 327-330, 332-373, 375-377, 379, 382-384, 387-390, 392-393, 395, 400-401, 403-404, 406, 415, 417, 419, 422-423, 426-428, 431, 434, 436, 438, 445-446, 448, 450-451, 453, 459, 461-463, 467-482, 484-499, 501-503, 506, 508-509, 513, 516-520, 522-523, 525-532, 534-536, 538, 540-543, 545-556, 558, 560-561, 564, 566, 568, 570-572, 574, 576-577, 579-581, 583-585, 588-589, 591, 593, 596, 599, 601, 608, 610-613, 615-617, 619-621, 623-627, 629, 634, 637-639, 641-642, 647-653, 655, 662, 664-665, 667, 669-673, 675-677, 682, 684, 686-689, 692, 695, 697, 699, 703, 705-706, 708-710, 713-714, 717-718, 721, 724, 726-732, 734, 736, 738-739, 741, 747, 749, 756, 760, 763-764, 767-775, 777-778, 780, 784, 786-787, 789-798, 801-802, 804, 806-807, 809, 814, 818-822, 824, 826, 829, 831-832, 835-836, 839-841, 843-849, 854-856, 858-861, 863, 865-870, 872-873, 876, 878, 880-887, 895, 899-900, 902, 904-907, 910-911, 916, 922, 925, 929-930, 932, 936, 945, 949, 958, 969-970
420E	HLS00216, 229-230, 235, 247, 255, 264, 267, 276, 280, 284, 291, 315, 320, 354, 364, 370, 387, 392, 406, 409, 415, 419-420, 423, 428, 436, 439, 444, 451, 456, 459, 461, 481, 490-492, 494, 496-497, 502-506, 508, 510, 514-515, 518-519, 521, 524, 528-537, 553-563, 566-578, 581, 583, 586-587, 589, 591-592, 595-599, 601-602, 604, 606, 608, 610-611, 613, 615, 617, 619-620, 623-624, 628-629, 632, 634, 636-638, 641-642, 645, 648-651, 653-654, 657, 659-661, 663-666, 668, 671-672, 675-676, 680, 683, 693, 697-698, 701-702, 704-705, 707-708, 711-712, 719, 725, 728, 731, 734-736, 741, 748-749, 757-758, 760-762, 765, 771, 775, 779-780, 782-784, 786-789, 791-797, 799-803, 805-806, 811, 814, 818, 820, 823, 825-826, 830, 834, 839, 842, 846, 849-850, 856-857, 859, 864, 866, 870-872, 874-875, 877, 883, 885, 887-890, 892, 894, 896, 900, 911-915, 917-918, 920-923, 925, 930-932, 934-937, 940, 943, 945, 947-950, 952-953, 969, 971-972, 976-979, 985-986, 988, 991-992, 994, 998, 1004, 1008, 1011-1012, 1014, 1016, 1019, 1022, 1028, 1030, 1032, 1034-1035, 1038, 1041, 1044, 1048, 1050-1052, 1054-1056, 1060-1061, 1066, 1071, 1077-1080, 1082, 1087-1088, 1090, 1097-1105, 1107-1109, 1112-1113, 1115, 1118, 1120, 1130, 1132, 1135, 1139, 1141, 1143-1145, 1148, 1151, 1153, 1156, 1162-1163, 1165-1166, 1168-1169, 1188, 1191, 1194, 1196-1197, 1202, 1204, 1207, 1213, 1216, 1223-1224, 1228-1230, 1232, 1236, 1239, 1243-1244, 1247-1248, 1250-1251, 1255, 1257, 1262, 1267, 1274, 1277, 1285, 1290, 1294, 1300, 1305, 1307-1308, 1312, 1323, 1327, 1329, 1333, 1336, 1338, 1341, 1344, 1347, 1350-1351, 1354, 1358, 1369, 1372-1375, 1377, 1380-1381, 1386, 1390, 1402-1403, 1418, 1429, 1432-1433, 1437, 1441-1443, 1446-1447, 1450, 1453, 1455, 1457-1458, 1461, 1464, 1472, 1474, 1478, 1480, 1484, 1490-1491, 1496, 1514, 1516, 1527, 1529, 1531, 1533-1536, 1539, 1541, 1548, 1550-1551, 1553-1555, 1562, 1564-1565, 1570, 1574, 1577-1578, 1581, 1586, 1589, 1592, 1596-1597, 1599, 1604, 1606-1607, 1613-1615, 1617, 1626, 1629, 1631, 1642, 1644, 1651-1652, 1657-1658, 1687, 1694, 1709, 1756 KMW00202, 207, 222, 237, 249, 256, 265, 303, 306-307, 309-310, 324, 361-362, 368-369, 378, 402, 405, 407, 419-420, 424, 428, 431, 436, 445-446, 450, 498, 539, 548, 557, 559, 564, 568, 570, 573-574, 577, 579, 618, 654, 661-662, 676, 679-680, 687, 692, 715
430E	DDT00234, 269, 281, 287, 297, 313, 317 EAT00232, 266-267, 269, 298, 302, 304-305, 311, 313, 317, 320-321, 326, 328, 330, 332-333, 339, 344, 352, 355, 366, 375, 381, 384, 386, 391, 399, 403, 413, 419, 459

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Cease operation immediately of the standard stick function on all 416E, 420E, and 430E Backhoe Loaders. Tag out the hoe controls by placing a "Do Not Operate" tag on the hoe controls. Machine may still be used with the front loader.

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OWNER NOTIFIAVSION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR CEASING HOE OPERATION ON CERTAIN 416E, 420E AND 430E BACKHOE LOADERS EQUIPPED WITH STANDARD STICK

MODELS INVOLVED - 416E, 420E and 430E

Dear AVSpare Product Owner:

Cease hoe operation of your 416E, 420E, or 430E Backhoe Loaders immediately. The stick may catastrophically fail in the stick and bucket cylinder pivot points. The failure may result in uncontrollable movement of the stick, which may result in personal injury or death.

The hoe should not be operated until a resolution is communicated. Please contact the dealer who will Tag out the hoe controls by placing a "Do Not Operate" tag on the hoe controls. The front loader may be operated on all machines.

Please refer the dealer to their Service Letter dated 26Jul2006 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

AVSpare Inc.

Identification #(s)

Attached to 26Jul2006 Service Letter