PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONTROL FILMS ON THE RIGHT-SIDE CAB WINDOW ON CERTAIN 365C AND 385C MATERIAL HANDLING EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONTROL FILMS ON THE RIGHT-SIDE CAB WINDOW ON CERTAIN 365C AND 385C MATERIAL HANDLING EXCAVATORS [REBE1230]

SERVICE EQUIPMENT AND SUPPLIES

CHARTS & FILMS

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONTROL FILMS ON THE RIGHT-SIDE CAB WINDOW ON CERTAIN 365C AND 385C MATERIAL HANDLING EXCAVATORS

REBE1230-00

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27Nov2006

U-753

O-733

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONTROL FILMS ON THE RIGHT-SIDE CAB WINDOW ON CERTAIN 365C AND 385C MATERIAL HANDLING EXCAVATORS
7405 7557		PI10559

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10559" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10559" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The 4I-8472 and 260-6941 Control Films need to be replaced by 299-1238 and 299-1239 Control Films on certain 365C and 385C Material Handling Excavators. The existing control films do not show the correct control lever (joystick) instructions. Incorrect instructions may lead to unintended machine movements, which may result in personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
365CL MH	GWC00226-00228
385CL MH	WAW00211-00215

PARTS NEEDED

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Qty	Part Number	Description
1	2991238	FILM-CONTROLS
1	2991239	FILM-CONTROLS

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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OWNER NOTIFIAVSION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONTROL FILMS ON THE RIGHT-SIDE CAB WINDOW

MODELS INVOLVED - 365C AND 385C MATERIAL HANDLING EXCAVATORS

Dear AVSpare Product Owner:

The 4I-8472 and 260-6941 Control Films need to be replaced by 299-1238 and 299-1239 Control Films on the products listed below. The existing control films do not show the correct control lever (joystick) instructions. Incorrect instructions may lead to unintended machine movements, which may result in personal injury or death. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 27Nov2006 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

AVSpare Inc.

Identification #(s)

Attached to 27Nov2006 Service Letter

Rework Procedure

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Replace the 4I-8472 and 260-6941 Control Films with 299-1238 and 299-1239 Control Films on the right side cab window.