PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM TO STICK PIN ASSEMBLY ON CERTAIN EXTENDABLE STICK 416E, 420E, AND 430E BACKHOE LOADERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM TO STICK PIN ASSEMBLY ON CERTAIN EXTENDABLE STICK 416E, 420E, AND 430E BACKHOE LOADERS [REBE1550]
IMPLEMENTS
STICK GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM TO STICK PIN ASSEMBLY ON CERTAIN EXTENDABLE STICK 416E, 420E, AND 430E BACKHOE LOADERS
REBE1550-01

23Jan2007
(Revised 25Jan2007)


U-31
A-27
D-25

 
Before/After
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM TO STICK PIN ASSEMBLY ON CERTAIN EXTENDABLE STICK 416E, 420E, AND 430E BACKHOE LOADERS

6502 6533
PS42334
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42334" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the January 25, 2007 Service Letter. Changes have been made to add Group 3.


TERMINATION DATE

31Jan2009

PROBLEM

The pin assembly that attaches the stick to the boom may fail at the weld of the flag to the pin. This will allow the pin to walk out of the bore. The root cause is identified as insufficient weld and weld penetration of the flag to the pin. There is no visual inspection to that can determine the weld penetration.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
416E  SHA00133-00134, 144-146, 148-150, 153-162, 164, 167, 170, 173-175, 177-178, 181-182, 186-187, 189-190, 192-194, 197, 202, 204-206, 218-220, 222, 225, 232-239, 244-250, 252, 260, 271-274, 276, 281-282, 285-286, 290, 293, 296-298, 305, 313, 315, 319, 324, 326, 331, 374, 378, 380-381, 385-386, 391, 394, 396-399, 402, 405, 407-414, 416, 418, 420-421, 424-425, 429-430, 432-433, 435, 437, 439-444, 447, 449, 452, 454-458, 460, 464-466, 483, 500, 504, 512, 514-515, 521, 524, 533, 537, 539, 544, 559, 562-563, 565, 567, 569, 573, 578, 590, 592, 594-595, 598, 602-604, 606, 609, 614, 618, 622, 628, 630, 633, 636, 640, 643-646, 654, 656-661, 663, 666, 668, 678-681, 683, 685, 690-691, 693-694, 696, 700-702, 704, 712, 715-716, 720, 722, 725, 733, 735, 737, 740, 742-746, 748, 750-755, 757-759, 761-762, 765-766, 776, 779, 781-782, 785, 788, 800, 803, 805, 808, 810-812, 815-817, 823, 825, 827-828, 830, 833-834, 837, 851, 853, 857, 862, 864, 875, 877, 879, 889-890, 892, 894, 897, 903, 908, 912, 915, 919-920, 923-924, 933, 935, 942, 944, 947, 950, 952-953, 956-957, 963, 973-974, 976, 979, 981, 983-984, 989, 993-994, 996, 1001, 1011, 1015, 1034, 1040, 1042-1045, 1047, 1058-1060, 1066-1068, 1074-1075, 1082, 1100-1102, 1105, 1115-1116, 1120-1123, 1127-1128, 1131, 1134, 1141-1142, 1144, 1151, 1155, 1164-1167, 1170, 1172-1175, 1179-1197, 1202-1203, 1205, 1208, 1210, 1212, 1216, 1221, 1224, 1227, 1230, 1233, 1239-1240, 1254-1255, 1257, 1259, 1261, 1264-1265, 1268, 1288, 1293-1296, 1299-1300, 1306-1307, 1309, 1312, 1316-1318, 1320, 1323-1325, 1328, 1330, 1332-1337, 1340, 1342-1343, 1347, 1349-1350, 1355, 1357-1358, 1361, 1363-1364, 1369, 1372, 1374, 1381, 1383, 1385-1386, 1389-1390, 1459, 1465, 1467-1468, 1477, 1482, 1484, 1488, 1494-1495, 1499, 1502, 1508, 1532, 1555
*******Group  2*******
420E HLS00214, 219-228, 231-234, 236-243, 245-246, 248-251, 253, 256-263, 265-266, 268-275, 277-279, 281-282, 285-290, 292-302, 304-314, 316-319, 321-342, 346-353, 355-363, 365, 367-369, 371-386, 388, 390-391, 393-405, 407-408, 410-414, 416-418, 421-422, 424-427, 429-435, 437-438, 440-443, 445-450, 452-455, 457-458, 460, 462-480, 482-489, 493, 495, 498-501, 507, 509, 511-513, 516-517, 520, 522-523, 525-527, 538-552, 564-565, 579-580, 582, 584-585, 588, 590, 593-594, 600, 603, 605, 607, 609, 612, 614, 616, 618, 621-622, 625-627, 630-631, 633, 635, 639-640, 643-644, 646-647, 652, 655-656, 658, 662, 667, 669-670, 673-674, 677-679, 681-682, 684-692, 694-696, 699-700, 703, 706, 709-710, 713-718, 720-724, 726-727, 729-730, 732-733, 737-740, 742-747, 750-756, 759, 763-764, 766-770, 772-774, 776-778, 781, 785, 790, 798, 804, 807-810, 812-813, 815-817, 819, 821-822, 824, 827-829, 831-833, 835-838, 840-841, 843-845, 847-848, 851-855, 858, 860-863, 865, 867-869, 873, 876, 878-882, 884, 886, 891, 893, 895, 897-899, 901-910, 916, 919, 924, 926-929, 933, 938-939, 941-942, 944, 946, 951, 954-968, 970, 973-975, 980-984, 987, 989-990, 993, 995-997, 999-1003, 1005-1007, 1009-1010, 1013, 1015, 1017-1018, 1020-1021, 1023-1025, 1027, 1029, 1031, 1033, 1036-1037, 1039-1040, 1042-1043, 1045-1047, 1049, 1053, 1057-1059, 1062-1065, 1068-1070, 1072-1073, 1076, 1081, 1083-1086, 1089, 1091-1092, 1094-1096, 1106, 1110-1111, 1114, 1116-1117, 1119, 1121-1129, 1131, 1133-1134, 1136-1138, 1140, 1142, 1146-1147, 1149-1150, 1152, 1154-1155, 1157-1161, 1164, 1167, 1170-1176, 1178-1182, 1184, 1187, 1189-1190, 1193, 1195, 1198-1201, 1203, 1205, 1208-1212, 1214-1215, 1217-1222, 1225, 1227, 1231, 1233-1235, 1237-1238, 1240-1242, 1245-1246, 1249, 1252-1254, 1256, 1258-1261, 1263-1264, 1266, 1268, 1270-1273, 1275-1276, 1278-1282, 1284, 1286-1289, 1291-1293, 1295-1299, 1301-1304, 1306, 1309-1311, 1313-1322, 1324-1326, 1328, 1330-1332, 1334-1335, 1337, 1339-1340, 1342-1343, 1345-1346, 1348-1349, 1352-1353, 1355-1357, 1359-1368, 1370-1371, 1379, 1382-1385, 1387-1389, 1391-1401, 1404-1406, 1408-1417, 1419-1428, 1430-1431, 1434-1436, 1438-1440, 1444-1445, 1448-1449, 1451-1452, 1454, 1456, 1459-1460, 1462-1463, 1465-1471, 1473, 1476-1477, 1479, 1481-1483, 1485-1489, 1493-1495, 1497-1505, 1508, 1510-1513, 1515, 1517-1525, 1528, 1530, 1532, 1538, 1540, 1542-1547, 1549, 1552, 1556-1558, 1560, 1563, 1566-1567, 1571-1573, 1575-1576, 1579-1580, 1582-1585, 1588, 1590-1591, 1593-1595, 1598, 1600-1603, 1605, 1608-1610, 1612, 1616, 1618-1620, 1622, 1624-1625, 1628, 1630, 1632-1635, 1637-1641, 1643, 1645-1647, 1650, 1654-1656, 1659-1661, 1663-1664, 1666-1667, 1670-1677, 1680, 1683-1686, 1688-1690, 1692-1693, 1696-1703, 1705-1707, 1710-1712, 1715, 1717-1719, 1721, 1723-1725, 1728-1729, 1731-1735, 1737, 1739, 1742-1744, 1746, 1748-1751, 1753-1754, 1757, 1759-1762, 1764-1766, 1769, 1771, 1774-1777, 1780-1783, 1785-1787, 1793, 1795, 1797, 1800-1803, 1806, 1808-1813, 1816-1819, 1821, 1823-1824, 1826, 1828, 1831, 1835-1837, 1839-1843, 1845, 1847, 1850, 1852-1853, 1856, 1858-1859, 1861, 1863, 1866, 1868-1870, 1873-1874, 1876-1877, 1882, 1884, 1886-1887, 1889, 1893, 1895-1897, 1899-1900, 1902-1904, 1907, 1909, 1911-1912, 1914-1916, 1920-1923, 1928-1933, 1935-1936, 1938-1942, 1944-1949, 1951-1954, 1957, 1959-1962, 1964, 1966-1969, 1972-1976, 1978-1986, 1988, 1991, 1994-1996, 1998, 2002, 2004-2007, 2009-2011, 2013-2015, 2017, 2020-2024, 2026, 2029-2030, 2032-2040, 2043-2048, 2051-2052, 2054, 2057-2068, 2071, 2073-2074, 2077-2091, 2093, 2095-2101, 2103-2118, 2120-2164, 2166, 2170, 2175, 2178, 2181-2184, 2188, 2192-2193, 2195-2196, 2198, 2202-2207, 2209, 2211-2213, 2215, 2221, 2224-2226, 2234-2236, 2241-2242, 2244, 2247, 2249, 2251-2253, 2256-2258, 2261, 2263-2267, 2269, 2273-2274, 2276, 2279, 2281-2282, 2284, 2287, 2293-2294, 2297-2300, 2302, 2304, 2308-2314, 2317, 2319, 2321, 2323-2324, 2326, 2328-2330, 2333, 2335, 2337-2342, 2348-2353, 2356-2359, 2361-2365, 2372-2374, 2376-2378, 2382, 2384-2386, 2388-2389, 2391-2393, 2395, 2397, 2400, 2402-2404, 2408, 2410-2411, 2413, 2415-2416, 2418-2423, 2425-2429, 2431-2432, 2437-2438, 2440, 2443-2444, 2446, 2448-2450, 2452-2453, 2455, 2457, 2466-2468, 2475-2476, 2482-2483, 2492, 2495, 2497-2499, 2501, 2505-2508, 2518, 2527-2529, 2531, 2535, 2544-2545, 2547, 2549, 2561-2563, 2568, 2575, 2578, 2581, 2591, 2602-2604, 2606, 2608, 2623-2624, 2652

KMW00163-00165, 167-186, 188-201, 203-206, 208-221, 224-229, 231-236, 239-248, 250-255, 257-264, 266-302, 304-305, 308, 311-323, 325-360, 363-367, 370-377, 379-401, 403-404, 406, 408-418, 421-423, 425-427, 429-430, 432-435, 437-444, 447-449, 451-497, 499-506, 508-517, 519-531, 533-538, 540-547, 549-556, 558, 560-563, 565-567, 569, 571-572, 575-576, 578, 580-617, 619-653, 655-660, 663-672, 674-675, 677, 681-686, 688-691, 693, 695-698, 700-703, 705, 708-714, 716-717, 719-721, 723-726, 728-739, 741-756, 758-763, 765-766, 769-783, 785, 787-793, 795, 797, 801, 805-808, 810-813, 815, 817-826, 829, 831, 834, 836-837, 839-841, 843-845, 847-848, 850-851, 853-854, 856, 858-859, 861-864, 866-868, 871-876, 880-886, 888, 891-892, 894-899, 901, 903-916, 918-921, 923, 930-933, 935, 938-940, 942, 945-947, 949-953, 955-957, 961-968, 973, 975-980, 982-988, 990-992, 994-995, 998-1001, 1005-1010, 1012-1035, 1037, 1039-1043, 1045, 1048, 1050-1052, 1054, 1056, 1059-1060, 1062-1064, 1067, 1070, 1076-1077, 1079, 1084
*******Group  3*******
430E DDT00225, 227-233, 235-241, 243-268, 270-280, 282-286, 288-296, 298-312, 314-316, 318-323, 325-336, 338, 341-353, 355-359, 361-383, 385-387, 389-391, 393-394, 397-400, 402-404, 407, 412

EAT00238, 240, 242, 245-246, 248-256, 258-265, 268, 270-297, 299-301, 303, 306-310, 312, 314-316, 318-319, 322-325, 327, 329, 331, 334-338, 340-343, 345-351, 353-354, 356-365, 367-374, 376-380, 382-383, 385, 387-390, 392-398, 400-402, 404-412, 414-418, 420-458, 461-472, 474-479, 481-485, 487-514, 516-519, 522-530, 532-569, 573, 577-578, 581-585, 587, 589-593, 595-597, 599, 608-609

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 2136710 PIN AS.
*******Group 2*******
1 2159448 PIN AS.
*******Group 3*******
1 2136728 PIN AS.

ACTION REQUIRED

Refer to the Service Manual, and replace with like parts.

Before Failure: Defined as replacing the pin assembly where the flag has not detached from the pin or no visual cracks detected in the weld of the flag to the pin. Use ?56? as the Warranty Claim Description Code and ?T? as the SIMS Description Code.

After Failure: Defined as replacing the pin assembly where the flag has detached from the pin or cracks where detected in the weld of the flag to the pin. Use ?96? as the Warranty Claim Description Code and ?Z? as the SIMS Description Code.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2500 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2501-3750 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 2.0-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2500 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2501-3750 hrs,
25-36 mo 
33.3%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 2.0-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-2500 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2501-3750 hrs,
25-36 mo 
33.3%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 2.0-hour job for Group 3



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

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