PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DRIVE GROUPS FOR THE TRAVEL SYSTEM ON CERTAIN 311C EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DRIVE GROUPS FOR THE TRAVEL SYSTEM ON CERTAIN 311C EXCAVATORS [REBE1740]

POWER TRAIN

DRIVE GP-FINAL

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DRIVE GROUPS FOR THE TRAVEL SYSTEM ON CERTAIN 311C EXCAVATORS

REBE1740-01

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26Apr2007

(Revised 26Jun2007)

U-153

D-128

O-138

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DRIVE GROUPS FOR THE TRAVEL SYSTEM ON CERTAIN 311C EXCAVATORS
4050		PI31248

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31248" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31248" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the April 26, 2007 Service Letter. Changes have been made to the labor hours in the Service Claim Allowances. It was revised from 2 hours to 12 hours.

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COMPLETION DATE	TERMINATION DATE
31Oct2007	30Apr2008

PROBLEM

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The drive groups for the travel system need to be replaced on certain 311C Excavators. The drive groups may have been incorrectly assembled during manufacturing.

AFFECTED PRODUCT

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Model	Identification Number
311C	CKE01846-01851, 1853, 1858-1860 PAD00302, 304-305, 307-308, 310-325

PARTS NEEDED

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Qty	Part Number	Description
2	1685286	DRIVE GP-FINAL-D

ACTION REQUIRED

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Replace the left and right drive groups with new 168-5286 Drive Groups. Refer to the Disassembly and Assembly Manual for the remove and install procedures.

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OWNER NOTIFIAVSION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 12.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - Product Improvement Program For Replacing The Drive Groups For The Travel System

MODELS INVOLVED - 311C Excavators

Dear AVSpare Product Owner:

New drive groups need to be installed on the products listed below. The existing drive groups may fail due to incorrect assembly. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 26Apr2007 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

AVSpare Inc.

Identification #(s)

Attached to 26Apr2007 Service Letter