PRODUCT SUPPORT PROGRAM FOR REPLACING THE 4B-1283 SCREWS FOR THE CAB DOOR GROUP ON CERTAIN 320C HW, 320C ST, 320D HD/LC, 320D HEEL, 320D HW, 322C HW, 322C LGP, 322C ST, 324D, 324D HEEL, 325C HW, 325C ST, 325D, 325D BUTT N, 325D HEEL, 330C HW, 330C ST Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE 4B-1283 SCREWS FOR THE CAB DOOR GROUP ON CERTAIN 320C HW, 320C ST, 320D HD/LC, 320D HEEL, 320D HW, 322C HW, 322C LGP, 322C ST, 324D, 324D HEEL, 325C HW, 325C ST, 325D, 325D BUTT N, 325D HEEL, 330C HW, 330C ST, 330D, 330D HEEL FOREST MACHINES AND 1190, 1190T, 1390, TK711, TK721, TK722, TK732, TK741, TK752, 511, 521, 522, 532, 541, 551, 552 FOREST MACHINERY [REBE1775]
OPERATOR STATION
DOOR GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 4B-1283 SCREWS FOR THE CAB DOOR GROUP ON CERTAIN 320C HW, 320C ST, 320D HD/LC, 320D HEEL, 320D HW, 322C HW, 322C LGP, 322C ST, 324D, 324D HEEL, 325C HW, 325C ST, 325D, 325D BUTT N, 325D HEEL, 330C HW, 330C ST
REBE1775-00

19Apr2007


U-147
A-123
D-124
O-133

 
Before/After
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 4B-1283 SCREWS FOR THE CAB DOOR GROUP ON CERTAIN 320C HW, 320C ST, 320D HD/LC, 320D HEEL, 320D HW, 322C HW, 322C LGP, 322C ST, 324D, 324D HEEL, 325C HW, 325C ST, 325D, 325D BUTT N, 325D HEEL, 330C HW, 330C ST, 330D, 330D HEEL FOREST MACHINES AND 1190, 1190T, 1390, TK711, TK721, TK722, TK732, TK741, TK752, 511, 521, 522, 532, 541, 551, 552 FOREST MACHINERY

7308
PS42388
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42388" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

30Apr2009

PROBLEM

The 4B-1283 Screw that fastens the cab door hinge to the cab on certain forestry machines and forest machinery, is too soft. The screws can either break or loosen and fall out.

AFFECTED PRODUCT

Model Identification Number
1190  BZK01220
1190T  BZL01320-01321, 2210
1390  B3F02310-02312
320C FM HW  SAH01001-01238, 1240-1253, 1261, 1265
320C FM ST  TBR01001-01027
320D FM HW  EAX00161
322C FM HW C3R01001-01028

LAR01001-01050
322C FM LGP  BYL01001-01008
322C FM ST  M2H01001-01005
324D FM  JKR00163-00170
324D FM HEEL  JLS00152-00161
325C FM HW M2K01001-01015

S3M01001-01019
325C FM ST  G1L01001
325D FM  C7K00192-00196
325D FM BUTT N  C9M00133-00134
325D FM HEEL  C8L00153-00159
330C FM HW B1K01001-01027

B4N01001-01018
330C FM ST  B3M01001
330D FM  L2K00215
330D FM HEEL  H3K00225-00227
511  51100265-00276, 278-282
521  52100295-00310
522  52200235-00242
532  53200175
541  54100205
551  55100115
552  55200145
TK711  10100245-00276
TK721  10200345-00367
TK722  10300445-00467
TK732  10400545-00549
TK741  20200225-00233
TK752  30200425

PARTS NEEDED

Qty

Part Number Description
18 8M6802 SCREW-HEX SOCKET

ACTION REQUIRED

1. Verify that your machine does not have the hex-socket screw. If your machine has the hex-socket screws, no further action is necessary. If your machine has any type of screw other than the hex-socket screw, proceed to step 2. Please reference the image below for verification of screw type.


2. Remove one 4B-1283 Screw (torques head) and 8F-8052 Lock Washer from the door hinge and immediately replace with an 8M-6802 Screw (hex head). Do not use a washer with the new 8M-6802 Screw. The 8M-6802 Screw is to be tightened to a torque of 12 Nm +/- 3 Nm. Perform this process for all 18 screw locations. Reference the image below.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-6000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 0.5-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

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PRODUCT SUPPORT PROGRAM FOR REPLACING THE CYLINDER GROUP ON CERTAIN G315B AND VRG25/2 DEMOLITION AND SORTING GRAPPLES
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE TOPS CANOPY ON CERTAIN 303 CR MINI HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE TOPS CANOPY ON CERTAIN 304 CR AND 305 CR MINI HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LOW PRESSURE FUEL RETURN LINE HOSE TO MEDIUM PRESSURE FUEL RETURN LINE HOSE ON CERTAIN 345B AND 345B SERIES II EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DRIVE GROUPS FOR THE TRAVEL SYSTEM ON CERTAIN 311C EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE SINGLE TILT LOADER ARMS THAT MAY CRACK ON CERTAIN 416D, 420D, 430D, 416E, 420E, AND 430E BACKHOE LOADERS
Product Support Program to Install A New Governor Spring On Certain 301.6C And 301.8C Mini Hydraulic Excavators
PRODUCT SUPPORT PROGRAM FOR REPLACEMENT OF GET PINS, ADAPTERS, AND TIPS ON CERTAIN 303CCR, 303.5CCR, 304CCR, 305CCR MINI-HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE GOVERNOR CABLE ON CERTAIN 301.6C, 301.8C AND 302.5C MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSTALLING WASHERS TO THE EXTENDABLE STICK CYLINDER PIN RETENTION GROUP ON CERTAIN 416E, 420E, AND 430E BACKHOE LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW MACHINE SOFTWARE ON CERTAIN 420E 430E 432E 434E 442E 444E BACKHOE LOADERS EQUIPPED WITH AN AUTOSHIFT TRANSMISSION
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 270-9726 DOOR GROUP AND 271-0040 SUPPORT ASSEMBLY ON CERTAIN 328D CR EXCAVATORS
PRODUCT SUPPORT PROGRAM TO ADJUST AND PROTECT THE SIDESHIFT AND BACKHOE HOSES ON CERTAIN 428E NARROW FRAME BACKHOE LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FRONT AXLE PIVOT PIN LOCK ON CERTAIN M313D, M313D, M315C, M315D, M316C, M316D, M318C & M318D WHEELED EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE HYDRAULIC ROTATOR ON CERTAIN GSH20 GRAPPLES
PRODUCT SUPPORT PROGRAM FOR RELEASING GREASE FROM THE PARKING BRAKE MANUAL RELEASE VALVE ON CERTAIN M318C, M322C AND M322D WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM TO ADJUST AND PROTECT THE SIDESHIFT AND BACKHOE HOSES ON CERTAIN 432E NARROW FRAME BACKHOE LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE HYDRAULIC ROTATOR ON CERTAIN GSH22 GRAPPLES.
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE 7X-7877 STRIP-EDGING ON CERTAIN 320C FM HW, 320C FM ST, 322C FM HW, 322C FM ST, 325C FM HW, 325C FM ST, 330C FM HW AND 330C FM ST FOREST MACHINES AND CERTAIN TK711, TK721, TK722, TK732, TK741 AND TK752 T
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OPERATION AND MAINTENANCE MANUAL ON CERTAIN BH150 AND BH160 BACKHOE ATTACHMENTS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 286-6528 MAIN PUMP SNUBBER LINES ON CERTAIN 330D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE JOYSTICKS ON CERTAIN 303.5C CR, 304C CR, AND 305C CR MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE PARALLEL LIFT LOADER ARM ON CERTAIN 420D, 428D, 432D, 438D AND 442D BACKHOE LOADERS