PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE JOYSTICKS ON CERTAIN 303.5C CR, 304C CR, AND 305C CR MINI HYDRAULIC EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE JOYSTICKS ON CERTAIN 303.5C CR, 304C CR, AND 305C CR MINI HYDRAULIC EXCAVATORS [REBE1876]

OPERATOR STATION

CONTROL GP-JOYSTICK

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE JOYSTICKS ON CERTAIN 303.5C CR, 304C CR, AND 305C CR MINI HYDRAULIC EXCAVATORS

REBE1876-00

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11May2007

U-180

D-155

O-166

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE JOYSTICKS ON CERTAIN 303.5C CR, 304C CR, AND 305C CR MINI HYDRAULIC EXCAVATORS
5059 5705		PI10594

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10594" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10594" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The joysticks need to be replaced on certain 303.5C CR, 304C CR and 305C CR Mini Hydraulic Excavators. The existing joysticks can fail due to a discharge of static electricity that can cause the internal driver to fail. If this failure occurs in the left side joystick, the switch that is located on the top of the joystick stops working. This switch controls the boom swing motion. The switch is pressed to initiate boom swing and released to stop boom swing. Failure of the switch can result in motion continuing after the switch is released, resulting in uncontrolled boom swing motion. This may result in personal injury or death. The right side joystick and the angle blade joystick (if equipped) can suffer the same failure mode, although a failure of either of these two joysticks is not a safety hazard. However, all joysticks should be replaced at the same time.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
303.5CCR	DMY01618-01635
304CCR	FPK02321-02328, 2331-2341, 2344-2351, 2354-2358, 2360-2370, 2372-2376, 2378-2381, 2383, 2386, 2389-2392, 2395-2398
305CCR	HWJ01772-01780, 1782-1789, 1792, 1794-1799, 1801-1806, 1808-1810, 1812-1816, 1819-1823, 1827-1834, 1836

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*****Group 2*****
304CCR	FPK02353, 2359, 2371, 2382
305CCR	HWJ01800, 1811, 1818, 1825, 1835

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	1178683	PIN-SPRING-SLOTT
1	2907847	CONT GP-HANDLE
1	2907848	CONT GP-HANDLE
*****Group 2*****
3	1178683	PIN-SPRING-SLOTT
1	2907847	CONT GP-HANDLE
2	2907848	CONT GP-HANDLE

ACTION REQUIRED

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Replace both the left and right side joysticks on all of the affected machines (both Group 1 and Group 2). Replace the angle blade joystick on Group 2 machines.
The procedures for replacing the joysticks are described in Special Instruction, REHS3578.

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OWNER NOTIFIAVSION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job for Group 1

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.8-hour job for Group 2

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE JOYSTICKS ON CERTAIN 303.5C CR, 304C CR and 305C CR MINI HYDRAULIC EXCAVATORS.

MODELS INVOLVED - 303.5C CR, 304C CR and 305C CR Mini Hydraulic Excavators

Dear AVSpare Product Owner:

The joysticks need to be replaced on the products listed below. The existing joysticks can fail due a discharge of static electricity. In the case of the left side joystick, this can cause uncontrolled boom swing motion, which may result in personal injury or death. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 11May2007 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

AVSpare Inc.

Identification #(s)

Attached to 11May2007 Service Letter