PRODUCT SUPPORT PROGRAM FOR REPLACING OR REWORKING THE BOOM AND STICK ASSEMBLIES ON CERTAIN 345B, 345B SERIES II, AND W345B SERIES II MATERIAL HANDLERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING OR REWORKING THE BOOM AND STICK ASSEMBLIES ON CERTAIN 345B, 345B SERIES II, AND W345B SERIES II MATERIAL HANDLERS [REBE1952]

IMPLEMENTS

BOOM GP

PRODUCT SUPPORT PROGRAM FOR REPLACING OR REWORKING THE BOOM AND STICK ASSEMBLIES ON CERTAIN 345B, 345B SERIES II, AND W345B SERIES II MATERIAL HANDLERS

REBE1952-01

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31Oct2007

(Revised 18Jun2009)

U-547

A-448

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING OR REWORKING THE BOOM AND STICK ASSEMBLIES ON CERTAIN 345B, 345B SERIES II, AND W345B SERIES II MATERIAL HANDLERS
6501 6502		PS42540

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42540" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 31Oct2007 Service Letter. Changes have been made to the Disassembly and Assembly Manual Media number within the Action Required and Rework Procedure.

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TERMINATION DATE

31Oct2009

PROBLEM

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The boom assembly may crack at or near the boom foot, and the stick assembly may crack at the stick foot boss on certain 345B, 345B Series II, and W345B Series II Material Handlers.

Booms may develop cracks on the top, bottom, or side plates near the boom foot and if not addressed may fail. Also, sticks may develop cracks in the welds that hold the stick foot boss in place, and if not addressed may cause the stick foot boss to pull out of the stick, and cause contingent damage to stick cylinders.

AFFECTED PRODUCT

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Model	Identification Number
345B	2NW00112-00156
345B II	APB00090-00116, 200-321
W345B II	ANJ00214-00216
W345B II MH	CDY00308, 310, 316-317, 319

PARTS NEEDED

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Qty	Part Number	Description
4	7Y3355	SHIM
4	9X4597	SEAL-PIN
2	9X4599	SEAL-PIN
2	9X4600	SEAL-PIN
4	0930090	SHIM
3	0930106	SHIM
4	0930122	SHIM
1	1473957	SHIM
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If you have a machine that is listed in the Affected Product, contact AVSpare Service Engineer, Jin-Young Kim (Kim) at (630) 859-5945 or email at: Kim_Jin_Y@cat.com. When contacting AVSpare, please provide the following information:

a. machine serial number
b. machine smu reading
c. boom as. part number w/ serial number (located on plate at the base of the boom)
d. stick as. part number w/ serial number (located on plate at the stick nose)
e. digital photo's of any contingent damage (cracks,damaged plates, brackets, etc)

The AVSpare Representative will inform you when there is a complete reworked front structure available. AVSpare will provide the approximate hours on the structure, and suggest a machine by serial number to exchange fronts.

Note: If there is a crack in either the boom or stick foot casting, the structure will be scrapped.

The dealer should contact the customer to ensure they can shut the machine down for the exchange. The dealer will then let the AVSpare representative know a scheduled date. AVSpare will ensure that the reworked structures will be delivered on or before that date.

After joint agreement is made with AVSpare, the dealer contact should provide the boom and stick part numbers and respective serial numbers, and any information on damaged areas of the existing structures, as stated previous.

The Dealer will then coordinate field technicians to do the Removal & Installation for the front structures by using Disassembly and Assembly Manual, SENR1934. The dealer is to reuse the existing hydraulic lines and tubes, but should replace seals. It is also encouraged to replace seals on bearings, and shims as needed, according to the SIS instructions.

AVSpare will coordinate and pay for all transportation costs to deliver and pick up structures to be reworked.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-15000 hrs, 0-125 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
15001-99999 hrs, 126-130 mo	0.0%	0.0%	0.0%	0.0%	100.0%	100.0%

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NOTE: This is a 72.0-hour job
The Dealer can claim up to $2000 addition for crane rental for the R&I process.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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The AVSpare representative will call a dealer contact and inform them there is a complete reworked front structure available. AVSpare will provide the approximate hours on the structure, and suggest a machine by serial number to exchange fronts.

The dealer should contact the customer to ensure they can shut the machine down for the exchange. The dealer will then let the AVSpare representative know a scheduled date. AVSpare will ensure that the reworked structures will be delivered on or before that date.

After joint agreement is made with AVSpare, the dealer contact should provide the boom and stick part numbers and respective serial numbers, and any information on damaged areas of the existing structures, as stated previous.

The Dealer will then coordinate field technicians to do the Removal & Installation for the front structures by using SENR1934. The dealer is to reuse the existing hydraulic lines and tubes, but should replace seals. It is also encouraged to replace seals on bearings, and shims as needed, according the SIS instructions.

AVSpare will coordinate and pay for all transportation costs to deliver and pick up structures to be reworked.