PRODUCT SUPPORT PROGRAM FOR REPLACING THE CARRIER ROLLER ON CERTAIN 365B SERIES II, 365C, 385B, 385C AND 5090B EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE CARRIER ROLLER ON CERTAIN 365B SERIES II, 365C, 385B, 385C AND 5090B EXCAVATORS [REBE1958]

UNDERCARRIAGE

ROLLER GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE CARRIER ROLLER ON CERTAIN 365B SERIES II, 365C, 385B, 385C AND 5090B EXCAVATORS

REBE1958-00

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04Jun2007

U-233

A-190

D-199

O-217

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE CARRIER ROLLER ON CERTAIN 365B SERIES II, 365C, 385B, 385C AND 5090B EXCAVATORS
4154		PS51308

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51308" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Jun2009

PROBLEM

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The existing carrier roller can fail on certain 365B Series II, 365C, 385B, 385C and 5090B Excavators. If the existing carrier roller fails due to the retaining bolts loosening, it will leak oil, move on shaft, increase noise level and could finally seize.

AFFECTED PRODUCT

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Model	Identification Number
365BL II	DER00216-00263 JMB00496-00557 PEG00117-00122
365BL II MH	SDL00116-00119
365C L (OEM)	GSZ00118, 120, 123, 125-127
365CL	ELC00156-00285 FEN00117-00141 MCS00178-00191, 193-427 MCY00185-00346 MEM00171-00274
365CL FS	PAR00250-00265
365CL MH	GWC00226-00228
385B	CLS00257-00277 RCD00206-00276
385BL	FDL00239-00283
385C	JCM00175-00177 KBC00201-00240 KKK00123-00167 MNZ00124-00155
385C FS	EAM00264-00279 MMA00245-00253 T2F00181-00188
385CL	EDA00189-00425 KGB00275-00364 SBE00168-00246 T2E00291-00341
385CL MH	WAW00211-00218
5090B	CLD00348-00350
CIPI	0EM01312-01313, 1397, 1417, 1479, 1674-1675, 1960-1961, 1972-1973

PARTS NEEDED

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Qty	Part Number	Description
1	7X2584	BOLT-HEX HEAD
1	2424066	ROLLER GP-TRACK

ACTION REQUIRED

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If one carrier roller is leaking, replace the carrier roller according to the machines Disassembly and Assembly Manual. Having one carrier roller fail on a machine does not increase the risk of failure of other carrier rollers installed on that machine. All carrier rollers with a date code greater than C07 (=March 07) are improved.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%