PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED CONTROL GROUP HANDLE (227-7616 OR 227-7617) USED ON CERTAIN 312D, 315D, 319D, 320D, 323D, 324D, 325D, 330D, 345D, 345C, 365C, 365C FS, 385C, 385C FS, 324D FM, 325D FM, 330D FM, 325D MH, 330D MH, 365C MH, 3 Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED CONTROL GROUP HANDLE (227-7616 OR 227-7617) USED ON CERTAIN 312D, 315D, 319D, 320D, 323D, 324D, 325D, 330D, 345D, 345C, 365C, 365C FS, 385C, 385C FS, 324D FM, 325D FM, 330D FM, 325D MH, 330D MH, 365C MH, 385C MH, 323D OEM, 325D OEM, 330D OEM, 345C OEM, 365C OEM AND 385C OEM HYDRAULIC EXCAVATORS [REBE2081]
OPERATOR STATION
CONTROL GP-HANDLE
PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED CONTROL GROUP HANDLE (227-7616 OR 227-7617) USED ON CERTAIN 312D, 315D, 319D, 320D, 323D, 324D, 325D, 330D, 345D, 345C, 365C, 365C FS, 385C, 385C FS, 324D FM, 325D FM, 330D FM, 325D MH, 330D MH, 365C MH, 3
REBE2081-00

19Feb2008


U-81
A-69
D-65
O-72

 
After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED CONTROL GROUP HANDLE (227-7616 OR 227-7617) USED ON CERTAIN 312D, 315D, 319D, 320D, 323D, 324D, 325D, 330D, 345D, 345C, 365C, 365C FS, 385C, 385C FS, 324D FM, 325D FM, 330D FM, 325D MH, 330D MH, 365C MH, 385C MH, 323D OEM, 325D OEM, 330D OEM, 345C OEM, 365C OEM AND 385C OEM HYDRAULIC EXCAVATORS

5705
PS51450
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51450" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

28Feb2010

PROBLEM

The thumbwheel switch may fail on the control group handle (227-7616 or 227-7617) used on certain 312D, 315D, 319D, 320D, 323D, 324D, 325D, 330D, 345D, 345C, 365C, 365C FS, 385C, 385C FS, 324D FM, 325D FM, 330D FM, 325D MH, 330D MH, 365C MH, 385C MH, 323D OEM, 325D OEM, 330D OEM, 345C OEM, 365C OEM and 385C OEM Hydraulic Excavators. The electrical failure (damage of IC by static electricity), can cause hydraulic actuators to be inoperable.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
319D LC  BZH00154-00158
319D LN  DAY00170
320D  PHX00119, 124, 137, 161, 175, 178, 191, 193-194, 201, 205, 212-214, 216-217, 219-220, 224, 227-228, 246, 250, 257, 263, 289-290, 320, 328-329, 357, 361-362, 364, 366, 378-379, 382-383, 398, 400, 409, 417-421, 424-425, 427, 451, 453, 456, 466-467, 476, 480, 482, 485, 492-493, 508, 510-511, 590, 593, 595, 624-627, 633, 642, 650, 655-657, 659, 697, 701, 711, 717-718, 723-724, 729, 750, 785-792, 796-799, 807, 811, 816, 818-819, 822-823, 827-828, 839, 882, 895
320D FM HEEL  GKS00180
320D FM HW  EAX00161
320D LRR FXK00190-00224

XCK00168-00169

ZGB00121-00122, 124-135
321D LCR NAS00161

PBD00106-00108, 113-114, 116-123, 125-126, 128, 131, 133-134
323D L BYM00107, 109-121, 124-129, 131-139, 141, 143-145, 147, 149-150, 152-153, 157-161, 163, 165-174, 178-179, 181-187, 189, 192-207, 211-215, 217, 219-220, 222-233, 235-236, 238, 240, 242-244, 246-249, 251-252, 254, 256-257, 260-262, 265-275, 277, 279-307, 309-326, 328-329

JLG00271-00280, 298-300, 303, 306-307, 309, 322, 327, 332-333, 335-336, 340, 343, 346, 348-349, 352, 355-362, 370-372, 374-375

PBM00226-00227, 230, 232-235, 240-243, 245-246, 249, 251, 253-255, 257-258, 261, 263-265, 268, 270, 272, 274-279, 281, 283-287, 291-292, 294, 299-301, 305, 309-313, 317, 321-322, 324, 326, 330, 336, 341, 344-347, 352-353, 357, 364, 367, 380, 383, 387, 390, 394, 398, 400-401, 406, 408-409, 411-414, 416, 418, 422-423, 425, 427, 429, 431-433, 435, 437-438, 441, 443, 446, 454, 456-457, 459, 461, 463, 465, 468, 470-471, 475, 477, 480-481, 486-487, 494-496, 498, 502-504, 513, 515, 517, 519, 522-523, 527-528, 531-532, 535-536, 540, 542, 545-550, 555-556, 560-562, 564-565, 567-577, 579, 581-583, 586

SDC00248-00249, 252, 257, 260-264, 266, 272-273, 277-278, 282, 284-285, 289, 291-296, 298-299, 302-304, 306-311, 313-314, 316-320, 322, 324, 327-328, 331-341, 343-347, 349, 351, 354-360, 362-369, 371-374, 376-378, 381, 383-386, 389-390, 393, 395-397, 399, 401, 404-413, 415-443, 446-481, 483-493, 497, 499-502, 506-508, 510, 514-524, 526-532, 536, 538-539, 541, 543-545, 547-558, 560, 562-576, 578, 580-595, 597-598, 600, 603-604, 606-620, 622, 624-631, 633-639, 641-645, 647-651, 653-708, 710-714, 717-718, 721-744, 746-759, 761-770, 772-774, 776-785, 787-788, 790-792, 794-796, 799, 801-802, 804, 806-819, 822-825, 827-831, 833-836, 840-865, 867-876, 878-896, 899-933
323D LN  CYD00169-00170, 175-200, 206, 213, 215-216, 218-219, 221-224, 228, 232, 240-247, 252, 255, 258-259, 264-265, 269, 271, 273, 278-282, 284, 298-299, 312-313, 317-321, 323-325, 328, 334-335, 337-338, 340, 342, 349, 353-354, 357, 359, 361, 364-373, 377, 379, 381-387, 389, 391, 395-396, 398, 400-401, 403-409, 411-412, 414, 416-422, 425-426, 428-429, 433, 435-440, 443, 445-450, 452, 454-457, 459-461, 467, 471-472, 474-475, 477, 479-481, 483-494, 496-497, 499-510, 512-540, 543-558, 560-563, 565-574, 576-577, 579-583, 585-593, 595-599, 601, 603, 606-614
323D LN II  RAC00252-00261, 263-265, 271, 278, 283-285, 288-289, 291-297, 302-303, 305, 307, 309-311, 313-315, 318-319, 321-322, 324, 326-334, 336-337, 339-342, 347, 349-350
323D S  DKW00171-00201, 204-205, 208-215, 217, 222-225, 228, 240, 244, 260, 272, 276-277, 282-286, 291-292, 294, 296-304, 307, 310, 312, 316-318, 320-334
323D SA  SED00195-00215, 217, 219-220, 225, 227-230, 235, 237, 239-243, 245-248, 250, 252-253, 255-256, 258-260, 263, 266-268, 270-288, 290-291, 293, 295, 299, 301
324D FM  JKR00163-00189
324D FM HEEL  JLS00152-00182, 184
324D FM LGP  JGK00127-00130
324D L JJG00125, 136-137, 139, 147-148, 152, 165, 173-174, 176-178, 180, 183-185, 187, 198, 203-204, 208, 210, 213, 216, 219-220, 229-230, 232, 243, 245, 247, 252-253, 255, 258, 260, 291-293, 297, 315-316, 330, 334, 349, 375, 378, 380, 382, 387, 396, 402, 411-414, 421, 425-426, 437, 441, 445-446, 448, 468, 477, 479-480, 484-486, 488-490, 499, 555, 559-560, 563, 606-607, 609, 621, 658, 660, 674-675, 685, 687, 701, 735, 747, 752, 755, 757, 762-763, 765, 796, 798

SYM00155-00156, 158-165, 168, 171-173, 175-177, 179, 181-189, 191-194, 196-201, 204-207, 210, 212, 215, 217-220, 222, 225-227, 229-232, 234-238, 240-270, 273, 276, 278-282, 284-287, 289-295, 304, 307, 310-311, 314, 318, 320-322, 326-327, 329-330, 335-336, 340, 344-347, 349-351, 354-358, 361, 363-364, 366, 368-375, 379, 382-389, 391-394, 397, 403-406, 408, 410, 414-415, 417-422, 424-425, 434-435, 437-449, 451, 456-472, 479-494, 496-497, 499-514, 516-531, 535-540, 542-543, 547, 549-562, 564-592, 594-598, 600, 602, 604, 606-617, 627, 638-639, 641-644, 646-652

T2D00229, 232-234, 241-256, 259, 261, 263, 265-266, 274, 276, 278-284, 286-287, 292-294, 296-303, 306, 308, 310, 313, 315-316, 318-320, 322-328, 333, 335-339, 341
324D LN EJC00223-00226, 229-234, 237-239, 241-261, 264-277, 279-294, 296-297, 299-316, 318-321, 323-348, 350-355, 357-361, 363-373, 376-380, 382-409, 411-428, 430-435, 437, 439-441, 443-449, 451-452, 454-463, 465-470, 472-480, 483-507, 509-524, 526-547, 549-553, 555-600, 602-612, 614-625, 627-653, 656-684

LAB00409-00414
325D AZP00140

CYW00192

GBR00131-00132, 134, 137, 141, 146-157, 159-160

GPB00167-00168, 170-171, 174, 176, 178, 182-190, 192-194, 198, 201-202, 205-208, 210, 214-216, 218-220, 222, 224-228, 232-236, 238, 241, 243-246, 248, 250, 257-260, 263-264, 266, 269-272, 274-275, 277-278, 280-282, 286-287, 290-292, 294-298, 300-301, 303-304, 306, 308-312, 314-316, 318-320, 322-325, 328-329, 331-337, 339-343, 350, 352, 354-356, 358-364, 366-375, 380, 382-383, 385-386, 392-403, 405, 407-410, 412, 414, 420, 422, 424-425, 427-429, 432, 436-437, 439-440, 443, 446-455, 459-465, 467, 469-470, 473-476, 480, 483-485, 487-491, 493-496, 498-536, 538-543, 545, 547-563, 565-567, 569-578, 580-581, 583, 593-600, 605-610, 612-615, 619-623, 626-633, 635-638, 640-649, 654, 656-666, 670, 675-676, 679, 683-694, 697-699, 701-704, 706-710, 712-716, 718-722, 724-729, 731, 733, 735, 737-738, 740-756, 758-767, 769-792, 795-804, 807, 815, 817-827, 829-845, 850-852, 855-857, 870-885, 887-894, 896-899, 902-903

PKE00193-00198, 201-205, 207-213, 217, 219-325, 327-342, 346-370, 372-374, 376-438, 440-466, 468-469, 471-495, 497-512, 514-523, 525-552, 554-568, 570-571, 573-584, 586-686, 688-701, 703-785, 787-796, 798-819, 821-840, 842, 845-846, 848-900, 903, 906-918, 921-923, 925-927, 929
325D FM  C7K00192-00207, 209
325D FM BUTT N  C9M00133-00144
325D FM HEEL  C8L00153-00176, 178
325D L A3R00119, 131, 139-141, 143-144, 150, 157, 161, 163, 169, 172-177, 179-183, 188, 190-191, 206, 210-211, 216, 226-227, 229-230, 237, 244-245, 248, 251, 256-257, 260-262, 265, 269, 272, 277, 288, 290-291, 294, 296, 298-299, 302, 305, 307, 311-313, 316, 326-330, 337, 340-341, 359, 363, 381, 383, 393, 397-398, 435, 461, 463, 480, 489-490, 505, 515, 517, 520, 524-525, 539, 543-544, 548, 550-551, 555, 559, 568, 573, 583, 587, 589, 598, 600, 602-604, 606-609, 635-636, 638-643, 650, 665, 667, 671, 680, 690, 692-693, 695, 697, 699, 725-726, 729, 732, 734-735, 759, 762, 765, 767, 774, 786-790, 792-797, 800-801, 816, 818-820, 822-823, 825, 827, 834, 837, 849-850, 853, 871, 885, 888, 905-906, 911, 913-914, 919, 941, 952, 955-956, 971, 974, 980, 995, 997, 1014, 1017, 1020-1021, 1025, 1032, 1039, 1041

MCL00152-00206

T2S00276-00281, 284-288, 293-302, 313, 324-331, 334-336, 338-352, 354-360, 372-380, 382-387, 397-401
325D MH FCR  RJK00126-00141
325D MH HCR  C4H00208-00210
328D GTN00104, 116-119, 123-126, 130, 144-147, 152, 154-155, 157, 160-161, 163, 165, 167-168, 170, 172-173, 176, 180, 183, 186-188, 190, 192-194, 197, 202, 205-213, 216-219, 221, 227-228, 231-232, 234, 238-241, 244-247, 256, 260, 268, 271

MKR00172-00203
330D EDX00118

ERN00241-00255, 257-262, 264, 266, 270, 273-288, 290-293, 295-301, 303-307, 309, 313-315, 318, 320, 322-325, 327

GBC00163

GGE00204-00274, 276-280, 282-291, 293-297, 299-314, 316-319, 322-335, 337-338, 340-342, 344-358, 360-366, 368-370, 372-382, 384-401, 406-413, 415, 417-477, 479-482, 484-487, 489-491, 493-501, 503-507, 509-528, 530-556, 558-560, 562-584, 586-589, 591-611, 613-650, 653-665, 668-683, 685-690, 692-695, 698-700, 702, 704-707

JJM00222

RAS00170-00174, 177-199, 208-209, 214, 216, 220-221, 225, 227, 234-235, 238, 241, 243-244, 246-248, 251-255, 257-263, 265-267, 269-273, 277-279, 284, 290, 292, 295-300, 302-304, 307-318, 320-325, 327, 329-337, 339, 344-349, 352, 354-356, 358-371, 373-381, 383-392, 394-398, 400-402, 408-410, 414, 416, 419, 422-425, 427, 429-430, 434-436, 439, 443-452, 458-468, 470, 477-478, 480, 482-487, 489-493, 495, 497, 499, 502, 505-512, 514-515, 517-520, 523-539, 541-579, 586, 591-596, 599-608, 611-613, 615, 620-623, 625, 627, 629-649, 653, 656-679, 681, 690-693, 695-699, 701-710, 713-733, 735, 737-738, 740-743, 745-755, 760, 762-769, 771, 773-775, 778-786, 788-792, 794, 796-799, 801-802, 804-814, 816-819, 821-823, 826, 828, 830, 833-836, 839-842, 844-848, 850, 852, 854, 856-863, 865-877, 879-882, 884-898, 901-910, 916, 920-929, 932, 934-936, 940, 943, 946, 948, 951-964, 966-967, 969-972, 974-987, 989-991, 1001-1003, 1005-1015

THJ00245-00255, 258-259, 261-274, 276, 281-282, 284-311, 313
330D FM  L2K00215-00225
330D FM BUTT N  E4K00236-00238, 350-359
330D FM HEEL  H3K00225-00234, 350-363
330D L MWP00188-00189, 191, 193-195, 203, 213-214, 225, 229, 234-236, 255, 257-259, 261-263, 265, 267-269, 280, 288, 301, 318, 336, 340-341, 346, 348-349, 353-357, 364, 366, 392, 394, 398, 400-401, 403, 408, 411, 423, 434, 438, 440, 443-446, 450-451, 454-458, 477, 486, 505, 508, 511, 533, 536, 541-547, 550-551, 563, 565, 578-581, 583, 585, 587, 603, 606, 609, 612, 614, 616-617, 625, 630, 632, 640-641, 645, 647, 653, 656-658, 660, 662, 664-666, 668-669, 672, 677, 681-684, 689, 695-696, 700-701, 707, 709-710, 714, 716, 719, 721, 726-727, 731-733, 741, 743, 747, 749, 751-752, 757, 769, 782, 784, 788, 790, 795, 797, 802, 804, 806, 808, 810, 815, 840, 843, 846, 855, 858, 883, 885, 913, 917, 973, 975-976, 985-986, 989-990, 993, 1008, 1013-1014, 1019, 1022-1023, 1042, 1103-1104, 1114-1115, 1125-1131, 1139, 1143, 1145, 1149, 1158, 1174, 1178, 1182, 1184-1185, 1188, 1192, 1200, 1202, 1205, 1207, 1209, 1212, 1223, 1227, 1236, 1238-1243, 1261-1263, 1266, 1274-1275, 1282, 1285, 1287, 1289, 1292, 1304, 1317-1318, 1329, 1332, 1334-1335, 1337, 1344-1346, 1350, 1365, 1371, 1374-1375, 1380, 1382, 1396, 1403, 1408, 1413, 1417, 1427, 1440, 1445, 1447-1448, 1451, 1453, 1455, 1459, 1465, 1472, 1476, 1478, 1480, 1485, 1490, 1494, 1504, 1507, 1513, 1515, 1518, 1520, 1532, 1538, 1550, 1569, 1572-1573, 1587, 1591, 1595, 1602-1603, 1613, 1617, 1619, 1626, 1628, 1631, 1635, 1646, 1648, 1651, 1656, 1659, 1661-1662, 1665, 1667, 1670, 1672, 1674, 1676-1677, 1682, 1685, 1690, 1702, 1707, 1713, 1727-1728, 1730, 1734, 1736, 1742, 1747, 1762, 1766, 1768, 1779-1780, 1791, 1812, 1814, 1816, 1829, 1834, 1840, 1849, 1855, 1861-1862, 1865, 1867, 1869, 1875-1877, 1881, 1883, 1885-1886, 1906, 1922, 1924, 1927, 1931-1933, 1936-1937, 1943, 1949, 1952, 1954, 1960, 1963, 1979-1980, 1992, 2001, 2005, 2019, 2021, 2029, 2031, 2033, 2038-2039, 2054, 2065-2066, 2068, 2073, 2079, 2085, 2119, 2128, 2133, 2140, 2147, 2149, 2151, 2158, 2160, 2162, 2165, 2167, 2169, 2172, 2174, 2185, 2187, 2191, 2193-2194, 2198, 2204, 2206, 2210-2211, 2213, 2217, 2224, 2227, 2231, 2233-2234, 2242, 2244, 2254, 2257, 2261, 2264-2265, 2269, 2279, 2285, 2289, 2293, 2301-2302, 2309, 2311, 2314, 2319-2320, 2323, 2332, 2334, 2338, 2345

T2Y00250, 312, 314, 316, 318, 334
330D MH  PEL00171-00172
330D MH FCR  LEM00186-00207
330D MH HCR  C5K00220-00222
345C ESD00173, 176, 192-193, 223

GPH00130-00133, 136-139, 141-143, 146, 148-152, 154-155, 157-164, 166, 168-170, 172, 174-178, 180-183, 185-186, 188-203, 205-208, 210-223, 225-228, 231-232, 235-236, 238, 240-241, 244, 246, 248-251, 255-257, 260, 263-266, 268, 270-282, 286-287, 289-325, 327-328, 330-334, 337-338, 340-344, 346-356, 358-375, 378-380, 382, 384-386, 389, 392-393, 395, 398-400, 405-407, 409-413, 416, 419, 421

PJW00357, 368, 375, 384, 397, 400-401, 406, 409, 423, 427, 429, 433-436, 438, 459-460, 474, 512-513, 515-516, 519, 555, 567, 580, 590, 594, 615, 625, 654, 665, 676, 700-701, 715, 728, 736, 759, 762, 779, 784-785, 793, 801, 832, 834, 836, 846, 870, 883, 886, 920, 931, 946-949, 958, 973, 982, 998, 1025, 1027, 1043-1046, 1050, 1063-1064, 1073, 1076, 1078, 1080-1081, 1091, 1094, 1119, 1121-1122, 1130, 1133, 1166-1167, 1170-1172, 1197, 1206, 1230, 1243, 1248, 1250, 1253, 1258, 1273, 1281, 1308-1309, 1331, 1345, 1355, 1381, 1387, 1391, 1401, 1412, 1416, 1453, 1463, 1468-1469, 1487, 1503, 1532-1533, 1535, 1537-1538, 1542, 1558-1559, 1577, 1584, 1604, 1607-1608, 1614, 1616, 1622, 1625, 1627, 1629-1630, 1634, 1636, 1640, 1645-1646, 1648, 1650, 1652, 1670, 1702, 1729, 1734, 1741-1742, 1746, 1755, 1783, 1792, 1803, 1823-1826, 1843, 1860, 1890, 1901, 1904-1905, 1912, 1943, 1967, 2003, 2014, 2019, 2032, 2036, 2045-2050, 2090, 2094, 2101, 2116, 2124, 2128, 2134, 2145, 2162, 2165, 2168, 2194, 2196, 2205

SPC00222-00267

TDG00250-00252, 254-256, 264, 273-275, 277-279, 281, 289, 296, 308, 364, 380, 389
345C L ELS00151, 155, 157-158, 171-172, 174-178

FPC00101-00146

GCL00161-00178, 186, 188, 190-198, 200-208, 210-214, 218-219, 222, 224, 226-227, 229-232, 234-235, 237-239, 241, 243-246, 248, 250-255, 257-259

LYS00143, 145, 149-154, 167-170, 172-186

S5M00233, 249, 264-265, 277
345D L  YEE00241
365C L ELC00211, 226

MCS00181, 191, 221-223, 239, 253, 296-300, 304, 308, 313, 345, 355, 376, 385, 399, 403, 408, 412, 415, 439-440

MCY00185-00190, 192, 195, 197, 206, 208, 210-213, 218-220, 226, 235-236, 239-240, 249, 251-252, 257, 260, 269-270, 276, 280-283, 286-287, 297-299, 302-303, 317-320, 322-323, 325, 327, 332, 343, 346, 348-349, 351, 353-355, 358-360, 362-363, 376, 388, 391, 394-397, 400, 404-405, 408-409, 412, 414-416, 418, 422-423, 426-427

MEM00171-00172, 177, 180, 185-186, 190-192, 194, 196, 208-210, 213, 220, 223-224, 226, 230-232, 234, 237, 243-244, 247-251, 262
365C L FS  PAR00250-00266
365C L MH  GWC00226-00228
385C KBC00217, 226, 228

KKK00123, 152-153, 155, 157, 169, 173
385C FS EAM00264-00284

MMA00245-00258

T2F00181-00188
385C L EDA00191, 214, 235, 274, 313, 331, 340, 416, 420, 431

KGB00275-00278, 282-291, 293-294, 296-302, 306-308, 310, 312-314, 316, 318, 320, 322-328, 333, 338, 343-351, 354, 365-368, 371-375, 377-378, 384, 386, 388, 390-397

SBE00204-00205, 222-223, 240, 242, 247-251, 258, 261-262, 265, 276

T2E00295-00297, 300-304, 308-310, 312-313, 315, 317-318, 320-321, 325, 338-340
385C L MH  WAW00211-00220
*******Group  2*******
323D LN OEM  DCJ00103-00109
323D OEM GRL00100-00108

GRN00100-00101
325D OEM C3N00100-00117, 120-122, 125-134, 136, 138-142, 144-146, 148-150, 153-163, 166-169, 171-175, 178-182, 185-191, 194-203, 205-212, 214, 216-217, 219-221, 223-225, 227-228, 230, 232, 234, 236, 238-243, 245, 247-249, 251, 253-254, 256-257, 259-261, 264, 266-269, 271-279, 281, 283, 285-286, 288-289, 291-292, 294, 296-299, 301-306, 309, 311, 313-316

SRC00101-00103
330D OEM  D3D00101-00278, 288-292
345C (OEM)  B6N00111-00113, 118, 120-121, 123, 129, 131, 136, 140
365C L OEM  GSZ00101-00103, 116-130
385C OEM  MSF00101-00102, 104, 106-109
CIPI  0EM01312-01313, 1397, 1404, 1417, 1479, 1539, 1541, 1674-1675, 1682, 1795-1798, 1839, 1855, 1887, 1891, 1960-1961, 1972-1973
*******Group  3*******
312D LC  KCD00255-00257
315D LC CJN00158-00161

NCM00187-00191

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 2974589 CONT GP-HANDLE
1 2974590 CONT GP-HANDLE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 2974589 CONT GP-HANDLE
1 2974590 CONT GP-HANDLE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
1 2974589 CONT GP-HANDLE
1 2974590 CONT GP-HANDLE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 0% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Damage of IC by static electricity is prevented in the new handle.
1.Remove the control group handle (RH=227-7616 or LH=227-7617) if the thumbwheel switch doesn't function.
2.Install a new control group handle (RH=297-4589, LH=297-4590) in accordance with the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-8000 hrs,
25-48 mo 
33.3%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-8000 hrs,
25-48 mo 
33.3%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-8000 hrs,
25-48 mo 
33.3%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job for Group 3



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
1. Remove the boot from each of right and left remote control valves. Remove the console upper cover.
Image1.1.1
Image1.1.2
Image1.1.3
 
2. Disconnect harness-1 and harness-2 from each joystick of remote control valves.
Image1.2.1
 
Disconnect DT connector (6P) of harness-1 of each joystick to the console harness.

Disconnect the bullet terminals of harness-2 of the right joystick to the console harness wires (NO.320: red) and (NO.200: black).

Disconnect the bullet terminals of harness-2 of the left joystick to the console harness wires (NO.972: blue) and (NO.235: black).
Image1.3.1
Image1.3.2
 
3. Remove pin (1132532) and remove the old joystick grip.
Image1.4.1
 
4.Install each new joystick grip and install pin (1132532) to hold the grip in position.
Installation procedure is basically the reverse of the removal procedure, described above.
 
5.After replacing with new joystick, perform calibration of the joystick thumbwheel by using any of the two methods, calibration with the monitor or calibration with AVSpare Electronic Technician.
Refer to the service manual "Tool Control System. Testing and Adjusting Section"
 
 

Information System:

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LOCKWASHER IN THE COOLING UNIT FAN GROUP ON CERTAIN 365CL EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE AXLE TRUNNION BOLTS ON CERTAIN M313C, M315C, M316C, M318C, AND M318D WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE EXHAUST MUFFLER ON CERTAIN 320D, 320DRR, AND 323D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A NEW OPERATION AND MAINTENANCE MANUAL ON CERTAIN BH27, BH30 AND BH30W BACKHOE WORK TOOLS MOUNTED ON SKID STEER LOADERS AND MULTI TERRAIN LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOADER ARM FILM ON CERTAIN 420E AND 430 IT BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 218-2197 STICK ON CERTAIN 330C HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR TIGHTENING THE FLEXCOUPLING MOUNTING BOLTS ON CERTAIN M313C, M315C, M316C, M318C, M322C, M315D, M316D, M318D, & M322D WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE UPPER FRAME ON CERTAIN 365CL, 365CL FS, AND 365CL MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FLOORMAT ON CERTAIN 416E, 420E, AND 430E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT LINKAGE PINS AND BEARINGS ON CERTAIN 345B AND 345BL SERIES II EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR FLASHING THE MACHINE CONTROL SOFTWARE ON CERTAIN 320D(L), 324D, 325D, AND 330D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ROTATING MANIFOLD AS. ON CERTAIN GLL B-SERIES LOGGING GRAPPLES
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE HARNESS INSTALLATION ON CERTAIN 324D L AND 325D L EXCAVATORS
PRODUCT SUPPORT PROGRAM TO REWORK THE E-STICK ON CERTAIN 442E AND 444E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BACKHOE BUCKET GUIDES AND MOUNTING PIN ON CERTAIN 428E, 432E AND 434E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR ELIMINATING WHITE SMOKE ON CERTAIN 315C HYDRAULIC EXCAVATORS EQUIPPED WITH THE 3046 ENGINE
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STICK ON CERTAIN 385C L MATERIAL HANDLERS USED IN BARGE APPLICATIONS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE LIFT ARM LIFT CYLINDER BOSS WELD THAT MAY CRACK ON CERTAIN 416D, 420D, AND 430D BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR PROVIDING SPECIAL APPLICATION BOOMS FOR CERTAIN 345B, 345B II, 345BL II, AND 345C HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING A TUBE ASSEMBLY FOR THE AIR CONDITIONING SYSTEM ON CERTAIN FORESTY EXCAVATORS AND TRACK FELLER BUNCHERS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REPLACING IF NECESSARY THE SWING DRIVE BOLTS ON CERTAIN 330D L EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CYLINDER GUARDS ON CERTAIN 365B, 365C, 5090B AND 385C FRONT SHOVEL EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE WIRING HARNESS FOR THE ENGINE AIR HEATER RELAY ON CERTAIN 320D, 320D L, AND 323D LN EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE BOOM ON CERTAIN M325C AND M325D MATERIAL HANDLERS