PRODUCT SUPPORT PROGRAM FOR PROVIDING SPECIAL APPLICATION BOOMS FOR CERTAIN 345B, 345B II, 345BL II, AND 345C HYDRAULIC EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR PROVIDING SPECIAL APPLICATION BOOMS FOR CERTAIN 345B, 345B II, 345BL II, AND 345C HYDRAULIC EXCAVATORS [REBE2115]

IMPLEMENTS

BOOM GP

PRODUCT SUPPORT PROGRAM FOR PROVIDING SPECIAL APPLICATION BOOMS FOR CERTAIN 345B, 345B II, 345BL II, AND 345C HYDRAULIC EXCAVATORS

REBE2115-00

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19Jul2007

D420
E250
E500
H070
H160

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After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR PROVIDING SPECIAL APPLIAVSION BOOMS FOR CERTAIN 345B, 345B II, 345BL II, AND 345C HYDRAULIC EXCAVATORS
6501		PS51336

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51336" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Jul2009

PROBLEM

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The existing Standard Reach Booms can crack and fail on certain 345B, 345B II, 345BL II, and 345C Hydraulic Excavators. If the existing booms with less than 12,000 SMU are inspected and found to be at risk of cracking and failing, they will be replaced with a Special Application Reach Boom.

AFFECTED PRODUCT

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Model	Identification Number
345B	4SS01625
345B II	AGS00622, 764, 947-948, 1211, 1437, 1545, 1695 DCW00314
345BL II	ALB00342, 386
345C	PJW00938 TDG00276

PARTS NEEDED

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Qty	Part Number	Description
1	3B8489	FITTING
2	9X4600	SEAL-PIN
2	0930074	SHIM
2	0930090	SHIM
1	0930106	SHIM
1	0930122	SHIM
1	1332427	SHIM
1	1473957	SHIM
2	1833424	GREASE-U5M

ACTION REQUIRED

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As failed machines are discovered, please notify your District Service Representative to begin the process of obtaining a new boom. When the time for the repair comes, take time to review, understand, and adhere to all safety and environmental warnings and notices associated with the removal and installation of booms per the appropriate Service Manual for the machine to be reworked.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-12000 hrs, 0-72 mo	100.0%	50.0%	0.0%	50.0%	0.0%	0.0%

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NOTE: This is a 72.0-hour job
Labor covers the cost of removing the boom, transfering lines and hardware to the new boom and installing it. Also covered in the labor allowance is time to inspect the removed boom as well as time to perform moderate repairs to increase the service life of the structure so it can be used as backup to higher hour machines not covered by this Service Letter.

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