PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOWER HITCH ARMS ON CERTAIN 414E INDUSTRIAL LOADER Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOWER HITCH ARMS ON CERTAIN 414E INDUSTRIAL LOADER [REBE2195]

FRAME AND BODY

FRAME GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOWER HITCH ARMS ON CERTAIN 414E INDUSTRIAL LOADER

REBE2195-01

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05Sep2007

(Revised 03Mar2008)

U-431

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOWER HITCH ARMS ON CERTAIN 414E INDUSTRIAL LOADER
6119 6118 7054		PS42499

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42499" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 05Sep2007 Service Letter. Changes have been made to Service Claim Allowances and Rework Procedure.

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TERMINATION DATE

30Sep2009

PROBLEM

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The existing 2D-8652 Bearing inner diameter (31.70 mm) may produce an excessive fitting clearance when the pin shipped with the Gannon Box is assembled on it. The existing 2D-8652 Bearing can be damaged due to the high mechanical impact caused by this excessive fitting clearance.

AFFECTED PRODUCT

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Model	Identification Number
414E	ELB00150-00578

PARTS NEEDED

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Qty	Part Number	Description
6	8T4167	WASHER-HARD
2	1035796	PIN
1	2864199	ARM AS (RH)
1	2864211	ARM AS (LH)
2	3161051	PIN
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 5.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Refer to Service Manual module RENR6485 for lower hitch arms removal and installation.

1-Remove the rear wheels.

2-Remove the 103-5796 Pin (1) and the 286-4216 Pin (2) to disassemble the old 286-4199 Arm Assembly (3) and the old 286-4211 Arm Assembly (4), as shown in the Image 1.1.1.

Image1.1.1

3-Enlarge holes (A), used to install the 286-4216 Pin on both sides of the rear frame, to 29.00 +/- 0.05 mm, following the procedure described from step 4 to 8. Refer to the Image 1.2.1.
Note: The 286-4216 Pin will no longer be used.

Image1.2.1

4-Adapt a steel plate with 25.4 mm(1 inch) thickness in the rear frame using a clamp, as shown in the image 1.3.1.

Image1.3.1

5-Adapt the drill machine with magnetic base in the steel plate, as shown in the image 1.4.1.

Image1.4.1

6-Use a 25 mm drill to center the drill machine. Refer to the image 1.5.1.

Image1.5.1

7-First enlarge the hole(A) using a 26.7 mm drill(flour flute). Refer to the image 1.6.1.

Image1.6.1

8-Use a 29 mm core drill(four flute) to finish the hole(A) diameter to 29.00 +/- 0.05 mm. Refer to the Cat Tool design standard - Drill core - MF2060 page 4 of 9, to identify this drill.

9-Install a new 286-4199 Arm Assembly (3) and a new 286-4211 Arm Assembly (4), using the 316-1051 Pin (5) with 28.8 mm diameter and a new 103-5796 Pin (1). The new RH and LH Arm Assemblies have the 298-5169 Bearing (6) welded on both ends. Refer to the Image 1.8.1.