PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER RADIATOR CORE ON CERTAIN 345C, 345CL AND 345C MH HYDRAULIC EXCAVATORS
[REBE2385]
COOLING SYSTEM
RADIATOR GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER RADIATOR CORE ON CERTAIN 345C, 345CL AND 345C MH HYDRAULIC EXCAVATORS
REBE2385-00
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| 07Nov2007 |
U-563
A-460
D-457
O-489
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| After Failure Only Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER RADIATOR CORE ON CERTAIN 345C, 345CL AND 345C MH HYDRAULIC EXCAVATORS |
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| 1351 | PS51381 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51381" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
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TERMINATION DATE |
| 30Nov2009 |
PROBLEM
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| The water radiator core on certain 345C, 345CL and 345C MH Hydraulic Excavators may crack at the top tank and leak coolant. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 345C | BWY00102-00196 DHP00248-00449, 452, 459-460 ESD00168-00229 GPH00130-00341 PJW00350-02031 SPC00221-00256 TBA00133-00349 TDG00250-00373 WDE00142-00162 |
| 345C (OEM) | B6N00103, 112-116, 118-124 |
| 345C L | LYS00133-00175 S5M00221-00255 |
| 345C MH FCR | M2R00151-00210 |
| 345C MH HCR | D3S00171-00174 |
| 345C OEM | NRF00100-00104 |
| 345CL | ELS00151-00179 FPC00101-00145 GCL00161-00273 TAJ00210-00307 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 2302966 | CORE AS-RADIATOR |
| In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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Inspect all 230-2966 Radiator Assemblies and 210-8164 Radiator Groups (complete cooling package) that are in stock. |
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| Replace the radiator core with an improved core, manufactured after 15th March 2007 or 2007 11th week. This date can be found on the radiator top tank or on a sticker on the frame (refer to images below). If the 230-2966 Radiator Core Assembly has been bought as a spare part, the build date can be seen on the sticker (sticker is actually giving production week and year; Mar15th2007 = 11/2007). Follow the appropriate disassembly and assembly instructions for your affected product. |
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SERVICE CLAIM ALLOWANCES
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Submit one claim for all parts removed from dealer parts stock. |
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0-36 mo |
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37-72 mo |
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| NOTE: This is a 6.0-hour job | ||||||
| NOTE: 2.0 hours are allowed to be claimed for replacing the water radiator assembly in spare radiator group (complete cooling package) that are in dealer stock. |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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Information System:
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PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BLOCKING BAR ASSEMBLY ON CERTAIN PIN GRABBER QUICK COUPLERS INSTALLED ON 324D AND 325D MACHINES
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PRODUCT SUPPORT PROGRAM FOR REPLACING THE HARNESS AND RELAY ON CERTAIN 414E INDUSTRIAL LOADERS
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