PRODUCT IMPROVEMENT PROGRAM FOR RE-INSTALLING STABILITY (VERTICAL TILT) ALARM SWITCH ON CERTAIN 325D, 330D, 345C, 365C AND 385C HYDRAULIC EXCAVATORS, EQUIPPED WITH ULTRA HIGH DEMOLITION ATTACHMENT Caterpillar


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PRODUCT IMPROVEMENT PROGRAM FOR RE-INSTALLING STABILITY (VERTICAL TILT) ALARM SWITCH ON CERTAIN 325D, 330D, 345C, 365C AND 385C HYDRAULIC EXCAVATORS, EQUIPPED WITH ULTRA HIGH DEMOLITION ATTACHMENT [REBE2542]
ELECTRICAL AND STARTING SYSTEM
WARNING GP
PRODUCT IMPROVEMENT PROGRAM FOR RE-INSTALLING STABILITY (VERTICAL TILT) ALARM SWITCH ON CERTAIN 325D, 330D, 345C, 365C AND 385C HYDRAULIC EXCAVATORS, EQUIPPED WITH ULTRA HIGH DEMOLITION ATTACHMENT
REBE2542-00

27May2008


U-277
O-246

 
Priority
  
  

PRODUCT IMPROVEMENT PROGRAM FOR RE-INSTALLING STABILITY (VERTICAL TILT) ALARM SWITCH ON CERTAIN 325D, 330D, 345C, 365C AND 385C HYDRAULIC EXCAVATORS, EQUIPPED WITH ULTRA HIGH DEMOLITION ATTACHMENT

7856 7400 7490
PI31505
NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31505" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31505" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


COMPLETION DATE

TERMINATION DATE

30Nov2008 31May2009

PROBLEM

The 309-4886 Mounting Group needs to be installed on certain 325D, 330D, 345C, 365C and 385C Excavators that are equipped with ultra high demolition attachment. This additional group allows the operator to disconnect the stability/vertical tilt alarm in some conditions and have clear notification of the alarm status. This disconnect feature was removed as an interim corrective action.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
325D  GBR00132, 134, 137, 141, 146-148, 150, 152, 154, 158, 160
330D  THJ00245, 249-255, 261-262, 264, 266-268, 270, 273-274, 281-282, 285-287, 289-290, 292, 294-302, 305-308
*******Group  2*******
365C L  MCY00269, 323, 429
*******Group  3*******
385C L KGB00277-00278, 285, 298, 312, 373, 381

T2E00304, 313
*******Group  4*******
345C  SPC00223-00227, 229-232, 234-236, 238-239, 241-242, 244-245, 247-248, 250-252, 254-259, 261, 263, 265-266

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
10 3S2093 STRAP-CABLE
1 3094886 MOUNTING GP
1 3247827 HARNESS AS.
1 3247830 HARNESS AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
10 3S2093 STRAP-CABLE
1 3094886 MOUNTING GP
1 3247829 HARNESS AS.
1 3247830 HARNESS AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
10 3S2093 STRAP-CABLE
1 3094886 MOUNTING GP
1 3247829 HARNESS AS.
1 3247830 HARNESS AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 4*******
10 3S2093 STRAP-CABLE
1 3094886 MOUNTING GP
1 3247827 HARNESS AS.
1 3247830 HARNESS AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Refer to the following Special Instructions, according to your machine model:

- 325D or 330D: REHS3990
- 345C: REHS3991
- 365C or 385C: REHS3992

OWNER NOTIFIAVSION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 4.0-hour job for Group 1

AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 4.0-hour job for Group 2

AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 4.0-hour job for Group 3

AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
100%
100%
0%
0%
0%
0%

 NOTE: This is a 4.0-hour job for Group 4


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR RE-INSTALLING STABILITY (VERTICAL TILT) ALARM SWITCH

MODELS INVOLVED - 325D, 330D, 345C, 365C AND 385C HYDRAULIC EXCAVATORS, EQUIPPED WITH ULTRA HIGH DEMOLITION ATTACHMENT

Dear AVSpare Product Owner:


The 309-4886 Mounting Group needs to be installed on the products listed below. This additional group allows the operator to disconnect the stability/vertical tilt alarm in some conditions and have clear notification of the alarm status. This disconnect feature was removed as an interim corrective action. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 27May2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.



AVSpare Inc.

Identification #(s)



Attached to 27May2008 Service Letter

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING THE TUBE ASSEMBLY AND HOSE ASSEMBLIES FOR THE HAMMER LINE ON CERTAIN 320C(L) AND 321C(L) EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HARNESS AND RELAY ON CERTAIN 414E INDUSTRIAL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MUFFLER BRACKET ASSEMBLY ON CERTAIN 365CL, 365CL FS, AND 365CL MH EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BLOCKING BAR ASSEMBLY ON CERTAIN PIN GRABBER QUICK COUPLERS INSTALLED ON 324D AND 325D MACHINES
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REWORKING THE TOOL BOX DOOR PIN ON CERTAIN M325C MH, M325D L MH, M325D MH WHEEL MATERIAL HANDLERS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BLOCKING BAR ASSEMBLY ON CERTAIN PIN GRABBER QUICK COUPLERS INSTALLED ON 330D MACHINES
PRODUCT SUPPORT PROGRAM FOR REWORKING THE DEDICATED COUPLER HYDRAULIC KIT ON CERTAIN HEX MACHINES EQUIPPED WITH A DEDICATED WEDGE LOCK COUPLER
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE STRAIGHT TRAVEL CONTROL PEDAL ON CERTAIN 365CL, 365CL SF, 385C, 385CL, AND 385C FS EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM LOWERING CHECK VALVES ON CERTAIN 312C, 315C, 318C, AND 319C EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING PUMP TUBE ON CERTAIN 365B, 365B SERIES II, 365C, 385B, 385C AND 5090B EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING STICK CYLINDER HOSE FIXATION SYSTEM ON CERTAIN 365B L SERIES II AND 365C L FRONT SHOVELS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER RADIATOR CORE ON CERTAIN 345C, 345CL AND 345C MH HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE STICK LOWERING CHECK VALVE ON CERTAIN 315C EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A WARNING FILM ON THE PIPE CONNECTED TO THE BOOM LOWER CHECK VALVE (BLCV) ON CERTAIN 365B, 365B SERIES II, 385B AND 385C
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TORQUE CONVERTER ON CERTAIN TH220B, TH330B, TH340B, TH350B, TH355B, TH360B, TH460B, TH560B, AND TH580B TELEHANDLERS; AND ON CERTAIN CIPI POWER MODULES
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE ROUTING OF THE ENGINE FUEL LINE TUBE ON CERTAIN 330D L EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING STICK CYLINDER HYDRAULIC HOSE ASSEMBLIES AND TUBE ASSEMBLIES, IF CRACKED, ON CERTAIN 345C(L) EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR TIGHTNENING THE FUEL HOSE CONNECTOR ON CERTAIN 345C AND 345CL HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE CHAIN TENSIONER GROUP ON CERTAIN T6B, T9B, AND T15B TRENCHERS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE OIL FILLER TUBE ON CERTAIN M313C AND M315C WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND TIGHTENING THE LOWER SWING FRAME PIN NUT ON CERTAIN 416E, 420E AND 430E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-1188 JOYSTICK ON CERTAIN 414E INDUSTRIAL LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE MAIN RELIEF VALVE ON CERTAIN 323D, 324D AND 325D EXCAVATORS THAT ARE EQUIPPED WITH DITCH CLEANING FRONT PARTS (SUPER LONG REACH)
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING CERTAIN MANUAL PIN GRABBER QUICK COUPLERS