PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-1188 JOYSTICK ON CERTAIN 414E INDUSTRIAL LOADERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-1188 JOYSTICK ON CERTAIN 414E INDUSTRIAL LOADERS [REBE2833]
OPERATOR STATION
CONTROL GP-ELECTROHYDRAULIC
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-1188 JOYSTICK ON CERTAIN 414E INDUSTRIAL LOADERS
REBE2833-00

20Feb2008


U-84

 
Before/After
  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-1188 JOYSTICK ON CERTAIN 414E INDUSTRIAL LOADERS

5702 5705
PS42619
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42619" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed form parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

28Feb2010

PROBLEM

The 285-1188 Joysticks may need to be replaced on certain 414E Industrial Loaders. The joystick may require a fine adjustment for the three-point hitch speed and hydraulic float functions. The existing joystick may not contain the necessary trim pot switches in order to complete the fine adjustment. The fine adjustments can only be done on the 285-1188 Joysticks that have nine trim pot switches.

AFFECTED PRODUCT

Model Identification Number
414E  ELB00152-00182

PARTS NEEDED

Qty

Part Number Description
1 2851188 CONT GP
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

****Parts Stock ****

Remove all 285-1188 Joystick (former model as showed on pictures) from dealer parts stock.

 
 
****Affected Product****
If fine adjustment of the joystick is needed, inspect the 285-1188 Joystick. If the joystick is the former version, replace the joystick wtih a new 285-1188 Joystick that has nine trim pot switches and a water drain hole in the back of the joystick handle. Refer to the image 1

Refer to the Operation and Maintenence Manual, SEBU8289, Three-Point Hitch Control for operation of the joystick functions.
Image1

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

 
 
****Affected Product****
Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-4000 hrs,
13-24 mo 
33.3%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job



PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Information System:

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PRODUCT IMPROVEMENT PROGRAM FOR TIGHTNENING THE FUEL HOSE CONNECTOR ON CERTAIN 345C AND 345CL HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING STICK CYLINDER HYDRAULIC HOSE ASSEMBLIES AND TUBE ASSEMBLIES, IF CRACKED, ON CERTAIN 345C(L) EXCAVATORS
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PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE MAIN RELIEF VALVE ON CERTAIN 323D, 324D AND 325D EXCAVATORS THAT ARE EQUIPPED WITH DITCH CLEANING FRONT PARTS (SUPER LONG REACH)
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PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING TURBOCHARGER CARTRIDGES IN DEALER INVENTORY
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PRODUCT IMPROVEMENT PROGRAM FOR VERIFYING THE SWING DRIVE BOLTS (7X-2576) ON CERTAIN 345C EXCAVATORS ARE TORQUED CORRECTLY
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TAPERED PIN AND RELATED HARDWARE FOR THE LOWER SWING FRAME ON CERTAIN 416E, 420E AND 430E BACKHOE LOADERS
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PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK CYLINDER ASSEMBLY ON CERTAIN 330C EXCAVATORS