PRODUCT SUPPORT PROGRAM FOR REPLACING THE 207-6464 OR 245-5253 SUPPORT ASSEMBLY ON CERTAIN 385B, 385BL, 5090B, 385C, 385CL, 385C FS, 385CL MH HYDRAULIC EXCAVATORS AND 385B AND 385C OEM PRODUCTS
[REBE2968]
HYDRAULIC SYSTEM
SUPPORT GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 207-6464 OR 245-5253 SUPPORT ASSEMBLY ON CERTAIN 385B, 385BL, 5090B, 385C, 385CL, 385C FS, 385CL MH HYDRAULIC EXCAVATORS AND 385B AND 385C OEM PRODUCTS
REBE2968-00
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| 28Mar2008 |
U-156
A-125
D-118
O-139
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| After Failure Only Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING THE 207-6464 OR 245-5253 SUPPORT ASSEMBLY ON CERTAIN 385B, 385BL, 5090B, 385C, 385CL, 385C FS, 385CL MH HYDRAULIC EXCAVATORS AND 385B AND 385C OEM PRODUCTS |
|
| 5070 0635 5057 | PS51465 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51465" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
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TERMINATION DATE |
| 31Mar2010 |
PROBLEM
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| The existing 207-6464 or 245-5253 Support Assembly can fail on certain 385B, 385BL, 5090B, 385C, 385CL, 385C FS, 385CL MH Hydraulic Excavators and 385B and 385C OEM Pproducts. If the existing support assembly fails, it can damage the hoses. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 385C | JCM00175-00183 KBC00201-00240 KKK00123-00196 |
| 385C FS | EAM00264-00286 MMA00245-00259 T2F00181-00188 |
| 385C L | EDA00189-00470 KGB00275-00416 SBE00168-00304 T2E00291-00341 |
| 385C L MH | WAW00211-00220 |
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| *******Group 2******* | |
| 385B | ANS00227-00346 BKF00206-00208 BKX00124, 141, 146, 178 BLY00152-00168 CLS00206-00277 RCD00152-00276 |
| 385B L | FDL00151-00283 MYA00291-00292 |
| 5090B | CLD00312-00350 SJY00106-00107 |
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| *******Group 3******* | |
| CIPI | 0EM00443, 649, 970-971, 1113, 1148, 1429 |
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| *******Group 4******* | |
| 385C OEM | MSF00101-00102, 104, 106-109 |
| CIPI | 0EM01404, 1539, 1839, 1887, 1891 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3199778 | SUPPORT AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 3199778 | SUPPORT AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 3******* | ||
| 1 | 3199778 | SUPPORT AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 4******* | ||
| 1 | 3199778 | SUPPORT AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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Remove all 207-6464 and 245-5253 Support Assemblies from dealer parts stock. |
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| Replace the failed 207-6464 Support Assembly for the 385B/5090B or the 245-5253 Support Assembly for the 385C with a new 319-9778 Support Assembly. |
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| Image1 |
SERVICE CLAIM ALLOWANCES
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Submit one claim for all parts removed from dealer parts stock. |
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