PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER PUMP ON CERTAIN C4.4 AND C6.6 ENGINE INSTALLATIONS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER PUMP ON CERTAIN C4.4 AND C6.6 ENGINE INSTALLATIONS [REBE3203]
COOLING SYSTEM
PUMP GP-WATER
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER PUMP ON CERTAIN C4.4 AND C6.6 ENGINE INSTALLATIONS
REBE3203-00

17Mar2008


U-134
A-105
D-100
O-118

 
After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER PUMP ON CERTAIN C4.4 AND C6.6 ENGINE INSTALLATIONS

1361
PS51459
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51459" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Mar2010

PROBLEM

The shaft seal within the water pump on certain C6.6 engines can fail resulting in a coolant leak through the weep hole. The 322-9662 water pump features improved shaft seal that will improve pump reliability.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
953D  LBP00155-00462
963D  LCS00210-00474, 700, 702-703
CP-563F  C5P00101-00102, 105-116, 119-124, 126
CS-573F  C6S00100
D6K LGP  DHA00207-00645
D6N LGP  DJY00121-00938, 940
D6N XL  DJA00231-00698
R1300GII  RSL01501-01553, 2246
*******Group  2*******
C4.4  44400002, 4-65, 68-136, 138-145, 147-184, 188-277, 280, 282-288, 291, 296-299, 301-319, 321-338, 340-351, 353-472, 474-558, 560-565, 567-622, 638-652, 658-1007, 1009-1087, 1090-1091, 1094-1100, 1102-1130, 1132-1133, 1136, 1145-1173, 1175, 1178, 1180, 1182-1222, 1233-1244, 1255-1256, 1267-1293, 1310-1374, 1382-1411, 1422-1424, 1435-1456, 1458-1463, 1465-1509, 1521-1534, 1546-1557, 1569-1574, 1576-1642, 1654, 1677-1708, 1710-1846, 1849, 1860-1953, 1955-1959, 1961-1964, 1966-2011, 2013-2133, 2135-2144, 2146-2187, 2189-2233, 2239-2246, 2248-2258, 2264, 2266, 2268, 2270-2271, 2273-2278, 2285-2300, 2302-2308, 2311, 2355
*******Group  3*******
C6.6 N6D00100-00106, 108-126, 128-157, 159-160, 162-227, 231, 233, 236-279, 281-282, 284-285, 300-302, 304-395, 397-399, 500-599

SDA00109-00114, 117-119, 121-124, 126-134, 139-159, 161-162, 165-253, 262-294, 296-307, 310-332, 341-380, 384-387, 393-396, 400-402, 407-423, 426-435, 465-549, 564-566, 570-571, 582-593, 595-601, 608-609
*******Group  4*******
M316D  W6A00291-00563, 567-700, 702-706
M318D  W8P00205-00633, 635-689
M322D  W2S00113-00282
*******Group  5*******
C4.4  D4B00613-00620, 622-643, 645-646, 649-655, 657-661, 664, 666, 668
*******Group  6*******
120K  JAP00101-00104
120M B9C00130-00131

B9N00130-00152
12K  JJA00101-00103
12M B9F00012-00013, 16-47, 49, 53-55

B9R00012-00031
613G DBE00101-00106

ESB00107-00111
938H JKM00151-00153

LKM00135-00143

MJC00038-00059
AP-600D  TFZ00200
AP-655D GNN00200-00202

GNZ00200-00215, 217-222

MAT00200-00203
CP-573F  C6P00100-00101
CP76  JCP00101
CS-563F  C5S00101-00103, 105-142, 144-149, 151-153
CS-583F  C8S00101, 103
CS54  C5R00103-00107, 109-134, 137-138
CS56  FCS00100-00101
CS74  C8F00100
CS76  CYX00100-00102
D6K XL FBH00329-00795, 797-799

NCF00001-00043
D6N XL DS  JAH00154-00155
IT38H JNJ00151-00156

MCJ00183-00184
PL61  WGS00100-00101
PM OEM  MLS00101-00596, 598-603, 605-610, 613-930, 932-937, 941-945, 948-953, 956-996, 998-1001, 1003-1347, 1349-1385, 1387-1496, 1498-1686, 1688-1708, 1710-1720, 1722, 1724-1733, 1735-1772, 1775-2203, 2205-2306, 2308-2319, 2321-2322, 2326-2394, 2396-2539, 2541-2546, 2548, 2553, 2567-2623, 7531, 7594, 99998
*******Group  7*******
C4.4  44600016-00017, 19-20, 28-29, 31-32, 73, 124, 138-139, 160-163, 165-168, 170-171, 175-177, 191, 193
*******Group  8*******
450E  EBL00150-00170
924H  JTM00210-00271
924H Z  PED00240-00286
928H BYD00170-00246

CXK00160-00301
930H  FTD00190-00233
D3K LGP  LLL00110-00113, 115-117, 119-156, 158-191, 193-203, 205-209, 212, 216-218, 221, 223-224, 226-233, 235-237, 239-240
D3K XL  FFF00100-00107, 109-110, 112-122, 125-158, 164-167, 169-181, 183-184
D4K LGP  RRR00130-00137, 147-164, 169-178, 180-185
D4K XL  MMM00120-00135, 137-140, 142-177, 183, 185-187, 189-198
D5K LGP JLF00174

YYY00150-00177, 180, 193, 195-260, 262, 264-265, 267, 269-270, 272-278, 281-284, 288-289, 291-292, 295, 297, 299, 301-303, 305
D5K XL  WWW00140-00156, 158-167, 183-186, 188-191, 193-194, 196, 201, 206-210, 217-244, 246-257, 259, 261-267, 269-270
M313D  W3H00132-00380
M315D  W5M00137-00338, 340-359
M316D (OEM)  KMA00105
M318D  W8R00161-00229
M322D  W2T00201-00289
M322D OEM  J4M00101-00102

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 3229662 PUMP GP-WATER -B
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 0% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 3229662 PUMP GP-WATER -B
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
1 3229662 PUMP GP-WATER -B
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 4*******
1 3229662 PUMP GP-WATER -B
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 5*******
1 3229662 PUMP GP-WATER -B
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 0% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 6*******
1 3229662 PUMP GP-WATER -B
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 0% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 7*******
1 3229662 PUMP GP-WATER -B
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 0% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 8*******
1 3229662 PUMP GP-WATER -B
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 0% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Remove the water pump and replace with 322-9662 water pump assembly.

Refer to the appropriate Service Manual as necessary.

Replace the water pump in accordance with the Disassembly and Assembly instructions specified in SMCS 1361.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 3

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 4

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 5

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 6*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 6

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 7*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 7

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 8*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 2.0-hour job for Group 8



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

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PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN HYDRAULIC PUMP ON CERTAIN 330D, 330D L, 330D MH, 345C, 345C L, AND 345C MH HYDRAULIC EXCAVATORS IN THE CASE OF FAULTY SERVO PIN ADJUSTMENT
PRODUCT SUPPORT PROGRAM FOR REPLACING HARNESS RETAINING CLIPS ON CERTAIN 303C CR AND 303.5C CR MINI HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND RETURNING CERTAIN REMAN AIR COMPRESSORS
PRODUCT SUPPORT PROGRAM FOR REPLACING OPERATOR CONSOLE SUPPORTS ON CERTAIN MEDIUM AND LARGE HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING MOTOR ON CERTAIN 365CL, 365CL FS, 365CL MH, 365CL OEM, 385B, 385BL, 385B OEM, 5090B, 385C, 385CL, 385C FS, 385CL MH, AND 385C OEM EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING LEAKING PILOT HOSES ON CERTAIN M313C, M313D, M315C, M315D, M316C, M316D, M318C, M318D, M322C, M322D, M325C, M325D, AND M330D WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLATE FOR THE MUFFLER GROUP ON CERTAIN 385B, 385BL, AND 5090B EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLATE FOR THE MUFFLER GROUP ON CERTAIN 385C, 385CL, 385C FS, AND 385CL MH EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLATE FOR THE MUFFLER GROUP ON CERTAIN 365CL, 365CL FS, AND 365CL MH EXCAVATORS
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