PRODUCT SUPPORT PROGRAM FOR INSTALLING A CHECK VALVE ON CERTAIN 345C AND 385C L EXCAVATORS THAT ARE EQUIPPED WITH THE ULTRA HIGH DEMOLITION (UHD) FRONT PARTS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR INSTALLING A CHECK VALVE ON CERTAIN 345C AND 385C L EXCAVATORS THAT ARE EQUIPPED WITH THE ULTRA HIGH DEMOLITION (UHD) FRONT PARTS [REBE3305]
HYDRAULIC SYSTEM
LINES GP-BOOM
PRODUCT SUPPORT PROGRAM FOR INSTALLING A CHECK VALVE ON CERTAIN 345C AND 385C L EXCAVATORS THAT ARE EQUIPPED WITH THE ULTRA HIGH DEMOLITION (UHD) FRONT PARTS
REBE3305-00

27Feb2008


U-97
O-84

 
Before/After
  
  

PRODUCT SUPPORT PROGRAM FOR INSTALLING A CHECK VALVE ON CERTAIN 345C AND 385C L EXCAVATORS THAT ARE EQUIPPED WITH THE ULTRA HIGH DEMOLITION (UHD) FRONT PARTS

5472 5059 5057
PS42625
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42625" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

28Feb2010

PROBLEM

The check valve for the fore-boom is not installed on certain 345C and 385C L Excavtors that are equipped with the Ultra High Demolition (UHD) front parts. This causes the response time of the fore-boom to be too slow. This program will provide parts and instructions for installation of valves.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
345C  SPC00223-00227, 229-232, 234-236, 238-239, 241-242, 244-245, 247-248, 250-252, 254-259, 261, 263, 265-267
*******Group  2*******
385C L  T2E00304

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
2 3J1907 SEAL-O-RING
2 3J7354 SEAL-O-RING
2 5C2890 NUT-HEX
4 6V8397 SEAL-O-RING
2 6V8636 CONNECTOR-SEAL
2 6V9872 CONNECTOR-SPL
4 8T4194 BOLT
4 8T4910 BOLT
2 8T6974 BOLT
4 9X8256 WASHER
2 2337881 VALVE GP
1 3201239 PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
4 3J1907 SEAL-O-RING
2 3J7354 SEAL-O-RING
2 5C2890 NUT-HEX
2 5I4376 FITTING
2 6V0852 CAP-DUST
2 6V3965 NIPPLE AS.
4 6V8397 SEAL-O-RING
2 6V8636 CONNECTOR-SEAL
2 6V8724 ELBOW-FACE SEAL
2 6V9872 CONNECTOR-SPL
2 8T7547 BOLT
4 9X8256 WASHER
2 2147568 SEAL-O-RING-STOR
2 2213494 SEAL-O-RING
2 2337881 VALVE GP
1 2869490 PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Install check valves in the fore-boom lines. Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-10000 hrs,
0-48 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-10000 hrs,
0-48 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1  
 
Follow attached procedure.
Image1.1.1
Image1.1.2
Image1.1.3
 
 
Group Number 2  
 
Follow attached procedure.
Image2.1.1
Image2.1.2
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REWORKING THE DOZER CYLINDER HOSES ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR RELOCATING THE HORN SWITCH TO THE FRONT CONSOLE ON CERTAIN 414E, 416E, 420E AND 430E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE PUMP LINES ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLATE FOR THE MUFFLER GROUP ON CERTAIN 365CL, 365CL FS, AND 365CL MH EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLATE FOR THE MUFFLER GROUP ON CERTAIN 385C, 385CL, 385C FS, AND 385CL MH EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLATE FOR THE MUFFLER GROUP ON CERTAIN 385B, 385BL, AND 5090B EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING LEAKING PILOT HOSES ON CERTAIN M313C, M313D, M315C, M315D, M316C, M316D, M318C, M318D, M322C, M322D, M325C, M325D, AND M330D WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING MOTOR ON CERTAIN 365CL, 365CL FS, 365CL MH, 365CL OEM, 385B, 385BL, 385B OEM, 5090B, 385C, 385CL, 385C FS, 385CL MH, AND 385C OEM EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING OPERATOR CONSOLE SUPPORTS ON CERTAIN MEDIUM AND LARGE HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND RETURNING CERTAIN REMAN AIR COMPRESSORS
PRODUCT SUPPORT PROGRAM FOR REPLACING HARNESS RETAINING CLIPS ON CERTAIN 303C CR AND 303.5C CR MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN HYDRAULIC PUMP ON CERTAIN 330D, 330D L, 330D MH, 345C, 345C L, AND 345C MH HYDRAULIC EXCAVATORS IN THE CASE OF FAULTY SERVO PIN ADJUSTMENT
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND/OR REPLACING THE STICK CYLINDER ROD ON CERTAIN 385B AND 385C HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR FLASHING THE MACHINE CONTROL SOFTWARE ON CERTAIN 320D(L), 324D(L), 325D, AND 330D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED CONTROL GROUP HANDLE (177-7711 OR 177-7712) USED ON CERTAIN 312C, 315C, 318C, 319C, 320C, 321C CR, 322C, 325C, 330C, 330C MH, 330C OEM, 365B SERIES II, 365B SERIES II FS, 385B AND 5090B EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HVAC UNIT BLEND DOOR ON CERTAIN MEDIUM WHEEL LOADERS AND FORESTRY MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIO CONVERTER ON VARIOUS EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TANK ON CERTAIN 301.6C AND 301.8C MINI HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FINAL DRIVES ON CERTAIN 307C AND 308C CR MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK ASSEMBLY ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK ASSEMBLY ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR CHECKING AND REWORKING THE MACHINE INTERFACE MOUNTING FRAMES ON CERTAIN PC203, PC204, PC205, PC206 AND PC210 COLD PLANERS AND SW60 WHEEL SAWS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING MACHINES FROM SERVICE AND INSPECTING/REPLACING CYLINDERS ON CERTAIN 320D, 321D, 324D, 325D, AND 328D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STICK CYLINDER ON CERTAIN 345B, 345C, 365C L MH, AND 385C L MH EXCAVATORS