PRODUCT SUPPORT PROGRAM FOR INSPECTING AND/OR REPLACING THE STICK CYLINDER ROD ON CERTAIN 385B AND 385C HYDRAULIC EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND/OR REPLACING THE STICK CYLINDER ROD ON CERTAIN 385B AND 385C HYDRAULIC EXCAVATORS [REBE3310]

HYDRAULIC SYSTEM

CYLINDER GP

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND/OR REPLACING THE STICK CYLINDER ROD ON CERTAIN 385B AND 385C HYDRAULIC EXCAVATORS

REBE3310-03

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09May2008

(Revised 28Apr2009)

U-242

A-197

D-192

O-215

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Before/After Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND/OR REPLACING THE STICK CYLINDER ROD ON CERTAIN 385B AND 385C HYDRAULIC EXCAVATORS
5458		PS42686

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42686" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

NOTE:	This Revised Service Letter replaces the 09May2008 (Revised 12Jun2008) Service Letter. Changes have been made to include a note concerning parts availability in the Parts Needed table.

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TERMINATION DATE

31May2010

PROBLEM

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The original 155-9153 or 259-0872 Stick Cylinder Rod assembly can fail close to the piston side on certain 385B and 385C Excavators. If the rod assembly fails, replace with a new 315-3374 Rod Assembly.

NOTE: This publication replaces previous PS51375.

AFFECTED PRODUCT

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Model	Identification Number
385B	ANS00227-00346 CLS00206-00277 RCD00152-00276
385B L	FDL00151-00283 MYA00291-00292
385C	JCM00175-00182 KBC00201-00240 KKK00123-00194
385C L	EDA00189-00457 KGB00275-00405 SBE00168-00293 T2E00291-00341

PARTS NEEDED

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Qty	Part Number	Description
1	1038364	RING-RETAINING
1	1289262	BEARING-SLEEVE
1	2160000	SEAL KIT
1	3153374	ROD AS
Due to limited part availability, Rod Assembly 315-3374 and Cylinder Group 315-3375 are manually managed under WW freeze at the Distribution Center. - For any Machine Down situations with a damaged rod, record the Down order and contact your Dealerships Technical Communicator and Submit this information to the DSN making sure to reference this Service Letter number in the Service Request. Please attach digital photographs of any damage found, including photos of the part number stamp on the rod eye to the DSN Service Request as well as including the parts order number, machine application and any related failure information. - For any Preventive rework, record a WARRANTY order. Part will be manually allocated once local Distribution Center exceed minimum level to face TRUE DOWN situation. Do not schedule any Rework date unless you have the part on hand since this might take several weeks.

ACTION REQUIRED

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****Parts Stock ****

Remove all 155-9153 or 259-0872 Stick Cylinder Rod Assemblies from dealer parts stock.

****Affected Product****

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If the 155-9153 or 259-0872 Stick Cylinder Rod fails, replace it with a new 315-3374 Rod Assembly. Follow your Disassembly and Assembly Manual in order to remove the failed rod and to install the new rod.

If this is before failure, inspect the rod assembly in order to determine which rod assembly is on the machine. Rod assemblies 155-9153 or 259-0872 are made from 2 different material specifications. Refer to Image 1 in order to determine which rod is on the machine:
- Part Number is stamped at rod eye-end side.
- Part Number is stamped at rod eye-side face.

If it is a rod with a stamp at the rod eye-end side, the rod assembly can be replaced before failure. If it is a rod with a stamp at the rod eye-side face, this rod assembly should only be replaced after failure.

NOTE: The new 315-3374 Rod Assembly also has a stamp at the rod eye-end side using the new 315-3373 Rough Rod.

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Image1

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-10000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 0.5-hour job
NOTE: 0.5 hour is allowed for the inspection of the rod. An additional 7.5 hours will be allowed for replacing the rod before failure. Up to a maximum of 10.0 hours will be allowed for replacing the rod after failure. If there has been a previous repair in which the customer participated, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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