PRODUCT IMPROVEMENT PROGRAM FOR FLASHING THE MACHINE CONTROL SOFTWARE ON CERTAIN 320D(L), 324D(L), 325D, AND 330D EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR FLASHING THE MACHINE CONTROL SOFTWARE ON CERTAIN 320D(L), 324D(L), 325D, AND 330D EXCAVATORS [REBE3322]

ELECTRICAL AND STARTING SYSTEM

ELECTRONICS GP-MACHINE

PRODUCT IMPROVEMENT PROGRAM FOR FLASHING THE MACHINE CONTROL SOFTWARE ON CERTAIN 320D(L), 324D(L), 325D, AND 330D EXCAVATORS

REBE3322-02

Show/hide table

06Feb2008

(Revised 29Jul2008)

U-63

A-53

D-49

O-57

Show/hide table

*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR FLASHING THE MACHINE CONTROL SOFTWARE ON CERTAIN 320D(L), 324D(L), 325D, AND 330D EXCAVATORS
7610 7620 5070		PI31445

Show/hide table

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31445" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31445" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 06Feb2008 (Revised 15Jul2008) Service Letter. Changes have been made to the Title.

Show/hide table

COMPLETION DATE	TERMINATION DATE
31Aug2008	28Feb2009

PROBLEM

Show/hide table

There is a possibility that the machine control software currently installed on 320D(L), 324D(L), 325D, and 330D Excavators with Configulation -3 or -3' may damage the work tool due to excessive pump oil flow. Specifically, if the tool control mode for the hammer system is selected, the auxiliary control of the machine software will output a signal for pump oil flow two times of the specified level to be sent to the hammer circuit, possibly causing damage to the hammer.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
320D	CXY00178, 180-181, 203 DHK00125-00134, 140-141, 143, 149, 151, 153, 155, 158, 161, 163, 169-170, 175, 185, 200, 208, 222, 236, 240-241, 245, 255, 259, 261, 272-274, 276, 278, 281, 283, 291, 293, 300, 302-303, 311-312, 314-315, 317-319, 321-322, 325, 327-332, 334-335, 339, 342-344, 346-353, 355-370, 373-377, 380-381, 384-406, 413, 431, 438, 443-444, 446-447, 449-450, 452-453, 455-458, 460-482, 486, 489, 491-496, 498, 503-505, 509-513, 515, 517-518, 520, 537, 539-541, 543-547, 549-558, 560, 563-564, 567-572, 575-580, 597, 600-605, 623, 628-630, 634, 639-640, 649, 651-652, 658, 660, 672, 674, 677, 679, 693, 696-698, 700-702, 709, 711-718, 724, 730, 733, 737, 740, 743-745, 747-748, 751, 756-760, 764-767, 769-775, 777, 779-784, 786-787, 792, 794-798, 802-807, 810-811, 813, 815-817, 819-821, 824-825, 827, 834, 845-846, 857, 862-871, 874, 879-881 JGZ00418-00423, 876-879, 1163-1176, 1202, 1210-1213
320D L	MDE00124-00188, 194-198, 202-223, 229-233, 239-244, 250-254, 260-265, 271-275, 279-304, 310-314, 317-321, 327-331, 337-341, 347-351, 354-373, 379-394, 399-402, 408-413, 418-421, 427-432, 437-440, 446-451, 456-459

Show/hide table

*****Group 2*****
324D	CJX00178, 185, 192
324D L	DFP00162, 184-185, 198, 210, 215, 217-218, 229, 235, 243, 278

Show/hide table

*****Group 3*****
324D L	DFP00222

Show/hide table

*****Group 4*****
325D	KBE00129, 133 KDG00152, 163, 169, 177 SCR00324, 418, 423, 431, 463, 468, 470, 491, 494, 524, 527, 540, 550, 554, 556-557, 560

Show/hide table

*****Group 5*****
325D	SCR00276, 323, 325, 393

Show/hide table

*****Group 6*****
330D	MEY00254, 257-258 NBD00145-00146, 151, 162, 170, 199, 288, 325, 327, 337-338, 344-345, 357, 367, 413, 415-416, 420-421, 437, 439-441, 454, 461, 468, 492-493, 496, 504, 511, 534, 552-553, 557, 587-588, 591, 593, 595, 597, 601, 613, 629, 635

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	2974574	SOFTWARE GP-ELEK
*****Group 2*****
1	3095713	SOFTWARE GP-ELEK
*****Group 3*****
1	3095715	SOFTWARE GP-ELEK
*****Group 4*****
1	3095719	SOFTWARE GP-ELEK
*****Group 5*****
1	3095721	SOFTWARE GP-ELEK
*****Group 6*****
1	3095731	SOFTWARE GP-ELEK

ACTION REQUIRED

Show/hide table

Flash the new machine controller software. Varify that the new software was successfully downloaded on the ET Menu.

Show/hide table

OWNER NOTIFIAVSION

Show/hide table

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

Show/hide table

AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 4.0-hour job for Group 1

Show/hide table

AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 4.0-hour job for Group 2

Show/hide table

AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 4.0-hour job for Group 3

Show/hide table

AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 4.0-hour job for Group 4

Show/hide table

AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 4.0-hour job for Group 5

Show/hide table

AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 4.0-hour job for Group 6

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Show/hide table

COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - Product Support Program For Flashing The Machine Control Software

MODELS INVOLVED - 320D(L), 324D(L), 325D, and 330D Excavators

Dear AVSpare Product Owner:

The machine control software needs to be re-flashed on the products listed below. The existing machine control software may damage the work tool. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 06Feb2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

AVSpare Inc.

Identification #(s)

Attached to 06Feb2008 Service Letter

Rework Procedure

1. Flash the new machine controller software through E.T.

2. Confirm that the new software was successfully downloaded on the E.T. menu.

3. Calibrate "2 Pump Flow Limit" by calibration menu of monitor according to service manual.

4. Connect a flow meter (4C-9910) to the stick nose ball valves. Refer to "Calibration with a Presure Gauge and a Flow Meter" of Testing and Adjusting Section/Tool Control System/RENR7389.

Image1.4.1

5. Start the engine.

6. Press the main menu key.

7. Press the right key or the left key in order to highlight the "SETTING" menu and press the OK key.

8. Press the up key or the down key in order to highlight the "WORK TOOL SELECT" menu and press the OK key.

9. Press the up key or the down key in order to highlight the "CONFIG.3" menu. Set the "AUX TOOL MODE" to H120 and press the OK key.

10. Press the main menu key. The screen will change to main menu.

11. Press the right key or the left key in order to highlight "SERVICE" and press the OK key.

12. When the "PASSWORD" screen appears, press the right key or the left key in order to scroll through the characters. When the desired character is highlight, press the OK key. Enter the password "FFF2" by using the up key, the down key, the right key, or the left key. After the password has been entered, the "SERVICE" screen should appear.

13. From the "SERVICE" menu, press the up key or the down key in order to highlight the "CALIBRATIONS" and the OK key.

14. From the "CARIBRATIONS" menu, press the right key or the left key in order to highlight "FLOW LIMIT VALVE" and press the OK key.

15. From the "FLOW LIMIT VALVE" menu, press the right key or the left key in order to highlight "2PUMP FLOW LIMIT" and press the OK key. When the machine controller is ready for calibration, the screen will go to the next screen automatically.

16. Confirm that the flow meter is connected and press the OK key.

17. Confirm the machine is positioned on level ground and press the OK key.

18. Start calibration and the screen describes calibration. During calibration, operate the foot switch and hold, and press the OK key.

19. Adjust the Max. flow volume to 200 +/- 2 L/min at 16.0 +/- 0.5 MPa at the flow meter by using the right key or the left key while operating the foot switch. Then press the OK key.

20. Operate and hold the foot switch for activation, and press the OK key.

21. Adjust the Min. flow volume to 120 +/- 2 L/min at 16.0 +/- 0.6 MPa at the flow meter by using the right key or the left key while operating the foot switch. Then press the OK key.

22. The screen will change and the calibration has been completed.

23. Enter the Tool Program for each of the named Harness, H115, H120, H130. Ensure that the Combiner Valve is "enabled".

24. Select from the "Tool Program List" each of the named Hammers in turn. Verify that the pre-set parameter is with in specification, example H115=117MPa +-5%.