PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIO CONVERTER ON VARIOUS EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIO CONVERTER ON VARIOUS EXCAVATORS [REBE3345]

ELECTRICAL AND STARTING SYSTEM

CONVERTER GP-ELECTRICAL

PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIO CONVERTER ON VARIOUS EXCAVATORS

REBE3345-01

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30May2008

(Revised 13Mar2009)

U-291

A-237

D-233

O-256

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIO CONVERTER ON VARIOUS EXCAVATORS
1421		PS51498

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51498" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 30May2008 Service Letter. Changes have been made to the Title, Problem, Affected Product, Action Required, Parts Needed, Service Claim Allowances, and to improve the Rework Procedure for machines equipped with a 131-0327 Power Converter.

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TERMINATION DATE

31May2010

PROBLEM

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The existing 245-3109 or 131-0327 Power Converter can fail on various Excavators. If the existing power converter fails, the radio may not work.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
323D L	JLG00271-00446 NDE00183-00247 SDC00413, 416-418, 420-933
324D L	SYM00222-00797 T2D00225-00678
324D LN	EJC00261-00892 LAB00261-00417
324D OEM	KJR00101-00159
325B	6DN76001
325D	GBR00131-00191 GPB00306-01120 PKE00290-01203
325D L	LAL00251-00526 MCL00152-00232 NAC00251-00276 PAL00262-00465 T2S00251-00401
325D OEM	C3N00101-00153, 155-566 SRC00102-00106
329D L	BFC00130-00145 TPM00154-00243
329D LN	SCY00182-00213
330C OEM	MSL01792, 1911
330D	ERN00241-00415 GGE00210-00904 RAS00180, 182-1314 THJ00241-00360
330D L	HAS00251-00324 LRM00251-00593 T2Y00231-00407
330D LN OEM	GMN00101-00106
330D MH	PEL00171-00182
330D OEM	D3D00101-00357, 359-514
345C	GPH00146-00537 SPC00227, 229-283
345C L	FPC00130-00146 GCL00264-00279 LYS00136-00190 SCN00181-00192
345C MH HCR	MTE00131-00132
345C OEM	B6N00103, 111-170 NRF00100-00104
345D L	RGD00141-00146 RGG00101-00202
345D OEM	P5D00101-00145
365C L	ELC00182-00532 FEN00128-00151 MCS00300-00527 MCY00190-00502
365C L FS	PAR00259-00272
365C L MH	GWC00227-00228
365C L OEM	GSZ00101-00103, 116-145, 316
385C	JCM00176-00185 KKK00125-00209 MNZ00137-00165
385C FS	EAM00267-00292 MMA00248-00270
385C L	EDA00307-00522 KGB00285-00459 SBE00200-00455
385C L MH	WAW00214-00226
385C OEM	MSF00102, 104, 106-113

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*****Group 2*****
312	6BL00112-00748, 750-1112, 1114-1826, 11113
312B	2KW00118-00286, 500-537 6SW00212-00561, 800-926 9FS00133-00961, 1200-1406 9NW00201-00214, 400-402
312C	BNN00259-00435, 437-453, 455-517, 519-568, 27400 CBT00003, 329-745, 747-780, 782-945 DBN00162-00508, 700-1213
312C L	BWH00191-00305, 307-509, 511-542, 544, 546-553, 555-560, 562-743, 746-784, 786-801, 803-916, 1050-1155, 1157-1162, 1164-1184, 1186-1211, 1213-1240, 1242-1259, 1261-1277, 1279-1284, 1286-1304, 1306-1333, 1335-1354, 1356-1361, 1363-1415, 1417-1437, 1439-1445, 1447-1821
312C L OEM	CXX00100-00101
312D	HJX00247-00274
312D L OEM	DXH00100-00106
312D LC	KCD00255-00351
315	3ZM00127-00483
315B	5SW00117-00582, 800-976
315C L	ANF00163-00563, 750-992
315D LC	NCM00187-00215
317	4MM00149-00948 9SR00244-00407
317B	6DZ00348-00577, 800-928 9WW00318-00672, 900-990
318BL	ADC00253-00704, 990, 1000-1402 AEJ00317-00482, 700-880
318C	BTG00149-00291, 450-488 DAH00122-00724, 850-1354 FAA00189-00344
319C LN	KGL00186-00372, 550-818
319D LC	BZH00154-00432
319D LN	DAY00169-00250
319D LN OEM	KTJ00103

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*****Group 3*****
M325D L MH	KAY00231-00263 KGG00211-00253
M325D MH	EDF00221-00286

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*****Group 4*****
M313D	W3H00132-00495, 500-501, 503
M315D	W5M00137-00338, 340-472, 475
M316D	W6A00291-00563, 567-816
M318D	W8P00205-00633, 635-836, 844 W8R00161-00267
M322D	W2S00113-00338
M322D MH	W2T00201-00329

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*****Group 5*****
320	3XK00378-03789, 27063 4ZJ00377-00856, 6420 6KM00176-00445 9WG00364-01696
320B	1XS00480-01085, 1100-1174 2AS00337-00698 3YZ00358-01406, 1500-1816 5MS00220-00798, 900-1095 6LW00320-00330, 400-403 7JR00266-03262, 3300-3853 9WS00177-00186
320C	BBL00300-00553 BCN00271, 300-392 BDE00284-00287, 289-290, 300-890 BEA00312-00315, 400-883 DBG00270-00803 EGA00299-00312 EGL00241-00659 GLA00263-02438 JPL00254-00258 JTG00226, 266-1016
320C OEM	MSN00100-00107
322	4RM00088-00524 8ML00127-00548 9JL00242-00266
322B	1ZS00141-00808, 900-1021 2ES00187-01021, 1100-1210
322C	BFK00297-00298, 400-467 BGR00232-00234, 300-334 EMR00125-00569 MAR00111-00528
323D L	SDC00248-00412, 414-415, 419
324D L	SYM00155-00221 T2D00221-00224
324D LN	EJC00222-00260
325	2SL00094-01217 3LL00001, 12-46, 53-1294 9SG00073-00255 9ZK00062-00166
325 L	7LJ00174-00328
325 LN	2SK00086-00450, 99435
325B	4DS00125-00274, 300-335 5BS00215-00238, 300-316 6DN00128-00131, 133, 225-1279, 1300-1428 8FN00175-01676, 1700-1849
325C	CRB00156-01745 CSJ00200-01543 DTF00260-00287 JLC00277-00312 JLD00296-00354
325C OEM	MSG00100-00101
325D	GPB00167-00305 PKE00193-00289
325D L	MCL00151 PAL00251-00261
325D OEM	C3N00100 SRC00101
330	2EL00059-00967 6ZK00032-00073 8CK00039-00522
330B	3YR00148-01425, 1500-1893 4RS00330-00505, 600-642 5LR00130-00992, 1000-1129 5LS00196-00284, 300-325
330C	CAP00175-02294 CGZ00103-00995 JCD00259-00375
330C L	JNK00186-00354
330C L MH	MKM00296-00317
330C OEM	MSL00100-00118
330D	GGE00204-00209 RAS00170-00179, 181
330D OEM	D3D00358
345B L	2SW00097-00159, 200-219
345B L II	CCC00247, 300-1371 CDJ00185-00187, 200-201 FEE00222-00302
345B L II MH	DET00102-00115
345B LC-FIX	BFG00333-00339, 400-404
345C	GPH00130-00145 SPC00221-00226, 228
345C L	ELS00151-00179 FPC00101-00129 GCL00161-00263 LYS00133-00135
365B L	9PZ00229-00371, 400-522 9TZ00321-00463, 500-540
365B L II	DER00101-00263 JMB00276-00557
365B L II FS	PEG00111-00122
365B L II MH	SDL00116-00119
365B L MH	CTY00347-00349, 400-404
365C L	ELC00156-00181 FEN00117-00127 MCS00178-00191, 193-299 MCY00185-00189 MEM00171-00274
365C L FS	PAR00250-00258
365C L MH	GWC00226
385B	CLS00206-00277 RCD00152-00276
385B L	FDL00151-00283 MYA00291-00292
385C	JCM00175 KBC00201-00240 KKK00123-00124 MNZ00124-00136
385C FS	EAM00264-00266 MMA00245-00247 T2F00181-00188
385C L	EDA00189-00306 KGB00275-00284 SBE00168-00199 T2E00291-00341
385C L MH	WAW00211-00213
385C OEM	MSF00101

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2832783	CONVERTER-POWER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2832783	CONVERTER-POWER
1	3352081	HARNESS AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	2832783	CONVERTER-POWER
1	3352081	HARNESS AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	2832783	CONVERTER-POWER
1	3352081	HARNESS AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	2832783	CONVERTER-POWER
1	3352081	HARNESS AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the radio does not work, and the cause is the 245-3109 Power Converter, replace the failed power converter with a 283-2783 Power Converter.

If the radio does not work, and the cause is the 131-0327 Power Converter, replace the failed power converter with a 283-2783 Power Converter and a 325-2081 Harness.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 2

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 3

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 4

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 5

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

The 245-3109 Power Converter is located on the electrical pannel, on the right back side of the seat or under the cab. Replace the 245-3109 power converter by a 283-2783 Power.

Image1.1.1

Image1.1.2

The 131-0327 Power Converter is located on the top front pannel of the cab, behind the radio. Replace the 1310327 power converter by a 283-2783 Power Converter and the 335-2081 Harness AS.