PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FINAL DRIVES ON CERTAIN 307C AND 308C CR MINI HYDRAULIC EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FINAL DRIVES ON CERTAIN 307C AND 308C CR MINI HYDRAULIC EXCAVATORS [REBE3408]

REBE3408-00

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12May2008

U-246

A-201

D-197

O-220

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FINAL DRIVES ON CERTAIN 307C AND 308C CR MINI HYDRAULIC EXCAVATORS
4050		PI31496

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31496" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31496" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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COMPLETION DATE	TERMINATION DATE
30Nov2008	31May2009

PROBLEM

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The final drives need to be reworked on certain 307C and 308C CR Mini Hydraulic Excavators. The existing final drives can fail due to wear on the thrust plates.

AFFECTED PRODUCT

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Model	Identification Number
307C	BCM01957-02175 BNE01888-02008, 2029-2040
308C CR	KCX02092-02221, 2228-2259

PARTS NEEDED

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Qty	Part Number	Description
2	1U8846	GASKET MAKER
2	3274183	KIT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Rework both final drives. Use the procedure that is described in Special Instruction, REHS4568.

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OWNER NOTIFIAVSION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 5.0-hour job
Claim 2.6 litres of the appropriate gear oil for each machine.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FINAL DRIVES ON CERTAIN 307C AND 308C CR MINI HYDRAULIC EXCAVATORS

MODELS INVOLVED - 307C AND 308C CR

Dear AVSpare Product Owner:

The final drives need to be reworked on the products listed below. The existing final drives can fail due to wear on the thrust plates. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 12May2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

AVSpare Inc.

Identification #(s)

Attached to 12May2008 Service Letter