PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING FRAME ON CERTAIN 416E, 420E, AND 430E BACKHOE LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING FRAME ON CERTAIN 416E, 420E, AND 430E BACKHOE LOADERS [REBE3601]

FRAME AND BODY

FRAME GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING FRAME ON CERTAIN 416E, 420E, AND 430E BACKHOE LOADERS

REBE3601-00

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10Nov2008

U-565

A-470

D-482

O-520

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After Failure Only Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REPLACING THE SWING FRAME ON CERTAIN 416E, 420E, AND 430E BACKHOE LOADERS
6506		PS51586

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51586" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Nov2010

PROBLEM

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The existing swing frame can crack on certain 416E, 420E, and 430E Backhoe Loaders. If the existing swing frame cracks, it will need to be replaced.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
416E	SHA00116-04352, 4390-4602
420E	HLS00210-06458, 6511-6521, 6524-6533, 6536, 6538, 6548, 6550, 6553-6554, 6558-6559, 6561, 6578-6580, 6582-6583, 6585-6742 KMW00150-02500, 2516-2596

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*****Group 2*****
430E	DDT00220-00814 EAT00230-01271

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	1367440	SHIM
2	1760626	WASHER
2	2096855	PIN
1	2500741	LUG
1	2705290	BOLT-HEX HEAD
1	3005440	PIN
1	3161079	FRAME AS
1	3305854	PIN AS
2	3B8486	FITTING-HYD
1	3B8489	FITTING
1	3B8490	FITTING-HYD
3	5P1076	WASHER-HARD
2	6V7687	LOCKNUT
1	8T3652	NUT
2	8T4121	WASHER-HARD
1	8T4837	WASHER-PLATED
1	8T6868	BOLT
1	9F2247	PLUG-PIPE
1	9R8291	SPACER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	1367440	SHIM
2	1760626	WASHER
2	2096855	PIN
1	2500741	LUG
1	2705290	BOLT-HEX HEAD
1	3005440	PIN
1	3161080	FRAME AS
1	3305854	PIN AS
2	3B8486	FITTING-HYD
1	3B8489	FITTING
1	3B8490	FITTING-HYD
3	5P1076	WASHER-HARD
2	6V7687	LOCKNUT
1	8T3652	NUT
2	8T4121	WASHER-HARD
1	8T4837	WASHER-PLATED
1	8T6868	BOLT
1	9F2247	PLUG-PIPE
1	9R8291	SPACER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Remove all 209-6862 and 209-6863 Swing Frames from dealer parts stock.

****Affected Product****

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If the swing frame is cracked as shown in Image 1, replace the swing frame. Refer to Disassembly and Assembly Manual, RENR6485, Backhoe Loaders Machine Systems for the procedure.

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Image1

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-2500 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2501-5000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 13.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-2500 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2501-5000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 13.0-hour job for Group 2

PARTS DISPOSITION

****Parts Stock****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

1) Remove the swing frame. Refer to Disassembly and Assembly Manual, RENR6485, "Swing Frame - Remove".

2) Reinstall the swing frame. Refer to Disassembly and Assembly Manual, RENR6485, "Swing Frame - Install". Install shims, spacers, and washers in order to achieve the proper tolerances for the pin assembly. Refer to the following steps.

a) Use 176-0626 Washers and 9R-8291 Spacers in order to obtain a maximum gap of 1.0 mm (0.04 inch). Refer to Image 1.3.1.