PRODUCT SUPPORT PROGRAM FOR REPLACING THE WIPER CONTROL ON VARIOUS 312C, 312D, 315C, 315D, 318C, 319C, 319D, 320C, 322C, 323D, 324D, 325C, 325D, 330C, 330D, 345C, 345D, 365C, AND 385C EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE WIPER CONTROL ON VARIOUS 312C, 312D, 315C, 315D, 318C, 319C, 319D, 320C, 322C, 323D, 324D, 325C, 325D, 330C, 330D, 345C, 345D, 365C, AND 385C EXCAVATORS [REBE3635]

ELECTRICAL AND STARTING SYSTEM

WIRING GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE WIPER CONTROL ON VARIOUS 312C, 312D, 315C, 315D, 318C, 319C, 319D, 320C, 322C, 323D, 324D, 325C, 325D, 330C, 330D, 345C, 345D, 365C, AND 385C EXCAVATORS

REBE3635-01

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07Jul2008

(Revised 08Jul2008)

U-358

A-290

D-294

O-328

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE WIPER CONTROL ON VARIOUS 312C, 312D, 315C, 315D, 318C, 319C, 319D, 320C, 322C, 323D, 324D, 325C, 325D, 330C, 330D, 345C, 345D, 365C, AND 385C EXCAVATORS
7305 7301 1408		PS51518

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51518" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 07Jul2008 Service Letter. Changes have been made to the Title.

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TERMINATION DATE

31Jul2010

PROBLEM

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The existing 188-7681 Wiper Control can fail on certain 312C, 312CL, 312CL OEM, 312D, 312DLC, 312DL OEM, 315CL, 315DLC, 315DLC OEM, 318C, 319CLN, 319DLC, 319DLN OEM, 320C, 320C OEM, 322C, 323D, 323DL, 323DS, 323DSA, 323DLN, 323D OEM, 323DL OEM, 323DLN OEM, 324DL, 324DLN, 324D OEM, 325C, 325C OEM, 325D, 325DL, 325D OEM, 330C, 330CL, 330CL MH, 330C OEM, 330D, 330DL, 330D MH, 330D OEM, 330DLN OEM, 345C, 345CL, 345C OEM, 345DL, 345C MH HRC, 365CL, 365CL MH, 365CL FS, 365CL OEM, 385C, 385CL, 385CL MH, 385C FS, and 385C OEM Excavators. If the existing wiper control fails, the wiper system will not work anymore.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
319C LN	KGL00186-00372, 550-818
320C	AXK00108-00346 BBL00367-00370, 372-553 BCN00317-00392 BDE00284, 286, 289-290, 300, 322, 422, 432, 463, 466-890 BEA00525, 527-528, 530-531, 534-535, 537, 539-540, 543-883 BMZ00155-00263 DBG00270-00803 EGA00299-00312 EGL00241-00659 GLA00263-02438 JPL00254-00258 JTG00226, 266-1016
320C OEM	MSN00100-00107
322C	BFK00400, 402-467 BGR00300-00334 EMR00125-00569 MAR00111-00528
323D L	BYM00107-00664 JLG00271-00446 NDE00183-00247 PBM00224-00520, 522-586 SDC00248-00933
323D LN	CYD00169-00614 RAC00252-00552
323D LN OEM	DCJ00103-00109
323D OEM	DCY00100 GRL00100-00103, 106-108 GRN00100
323D S	DKW00171-00334
323D SA	SED00195-00379
324D L	SYM00155-00760 T2D00221-00494
324D LN	EJC00222-00832 LAB00261-00417
324D OEM	KJR00101-00146
325C	CRB00162, 355, 363-1745 CSJ00388, 390-1543 DTF00260-00287 JLC00277-00312 JLD00296-00354
325C OEM	MSG00100-00101
325D	GBR00131-00176 GPB00167-01073, 1075-1079 PKE00193-01144
325D L	LAL00251-00376, 378 MCL00151-00224 NAC00251-00270 PAL00251-00465 T2S00251-00401
325D OEM	C3N00101-00153, 155-396 SRC00101-00103
330C	CAP00175, 180, 183, 234, 265, 303, 305-329, 337-338, 341-354, 356-358, 360-2294 CGZ00164, 166-168, 170-186, 188-995 JCD00259-00375
330C L	JNK00186-00354
330C L MH	MKM00296-00317
330C OEM	MSL00100-00110, 113-118
330D	ERN00241-00381 GGE00204-00870 RAS00170-01253 THJ00241-00337, 339-340
330D L	HAS00251-00324 LRM00251-00498 T2Y00231-00407
330D LN OEM	GMN00101-00106
330D MH	PEL00171-00175
330D OEM	D3D00101-00327, 329-335, 337-345
345C	GPH00130-00532 SPC00221-00281
345C L	ELS00151-00179 FPC00101-00146 GCL00161-00279 LYS00133-00188
345C MH HCR	MTE00131-00132
345C OEM	B6N00103, 111-162 NRF00100-00104
345D L	RGG00101-00107, 200
365C L	ELC00156-00441 MCS00178-00191, 193-487 MCY00185-00462 MEM00171-00274
365C L FS	PAR00250-00269
365C L MH	GWC00226-00228
365C L OEM	GSZ00101-00103, 116-125, 127-134
385C	JCM00175-00183 KBC00201-00240 KKK00123-00198
385C FS	EAM00264-00287 MMA00245-00260 T2F00181-00188
385C L	EDA00189-00485 KGB00275-00425, 427-430 SBE00168-00332 T2E00291-00341
385C L MH	WAW00211-00222
385C OEM	MSF00106-00110
CIPI	05A13494, 13496-13502, 13505-13506, 13532-13535, 13551, 13553-13556, 13562-13563, 13589-13594, 13596-13598, 13603 0EM00100, 105-110, 128, 157, 165-166, 191-195, 204-215, 222, 229-231, 268-272, 287-289, 293, 335, 373-376, 386-396, 431-442, 446-457, 461-462, 466-472, 477-481, 486-492, 496-503, 512-515, 519, 524-526, 531-534, 538-540, 552-553, 588-594, 599, 645-647, 653, 657-674, 679, 682-686, 688, 690, 692, 700-702, 722-727, 747-749, 763, 765-766, 782-800, 811-813, 884-885, 888, 910, 914, 921-923, 925-927, 933-936, 958, 962-969, 972-974, 993-997, 999-1002, 1006, 1020-1022, 1028-1031, 1033-1039, 1058-1060, 1069-1071, 1088-1092, 1096-1102, 1105, 1109, 1114-1116, 1125, 1129, 1138-1140, 1154, 1158-1159, 1162-1164, 1217, 1219, 1247-1264, 1266-1269, 1295-1332, 1349-1353, 1387, 1392-1402, 1404, 1408-1413, 1417, 1435, 1452-1479, 1483-1492, 1529-1541, 1589-1604, 1618, 1620, 1673-1677, 1682, 1795-1798, 1806-1808, 1829-1833, 1839, 1854-1855, 1883-1887, 1891-1893, 1913-1919, 1960-1967, 1972-1973, 1982-1985, 2025, 2029-2033, 2040-2042, 2053-2054, 2070-2071

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*****Group 2*****
312C	BNN00312-00435, 437-453, 455-517, 519-568 CBT00003, 331, 380-381, 450-745, 747-780, 782-945 DBN00162-00508, 700-1213
312C L	BWH00191-00305, 307-509, 511-542, 544, 546-553, 555-560, 562-743, 746-784, 786-801, 803-916, 1050-1155, 1157-1162, 1164-1184, 1186-1211, 1213-1240, 1242-1259, 1261-1277, 1279-1284, 1286-1304, 1306-1333, 1335-1354, 1356-1361, 1363-1415, 1417-1437, 1439-1445, 1447-1821
312C L OEM	CXX00100-00101
312D	HJX00247-00253
312D LC	KCD00255-00286
315C L	ANF00163-00563, 750-992
315D LC	NCM00187-00200
318C	BTG00150, 152-291, 450-488 DAH00124-00724, 850-1354 FAA00189-00344
319D LC	BZH00154-00311
319D LN	DAY00169-00222
319D LN OEM	KTJ00103

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3280651	CONTROL-GP WIPER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3280651	CONTROL-GP WIPER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the 188-7681 Wiper Control fails, replace with an improved 328-0651 Wiper Control. Refer to your machines service manual.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 0.5-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%