PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, AND IF NECESSARY REPLACING, THE STATIONARY STEERING COLUMN ON CERTAIN 416E BACKHOE LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, AND IF NECESSARY REPLACING, THE STATIONARY STEERING COLUMN ON CERTAIN 416E BACKHOE LOADERS [REBE3686]

OPERATOR STATION

CONTROL GP-STEERING

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, AND IF NECESSARY REPLACING, THE STATIONARY STEERING COLUMN ON CERTAIN 416E BACKHOE LOADERS

REBE3686-00

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18Sep2008

U-483

A-395

D-404

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Safety Parts stock action needed	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, AND IF NECESSARY REPLACING, THE STATIONARY STEERING COLUMN ON CERTAIN 416E BACKHOE LOADERS
4310		PI10715

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10715" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10715" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The stationary steering column needs to be inspected, and possibly replaced, on certain 416E Backhoe Loaders. The existing steering column may have inadequate crimp to retain the bearing and steering shaft. The shaft can become disengaged from the HMU causing a loss of steering that may result in personal injury or death.

AFFECTED PRODUCT

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Model

Identification Number

416E

SHA04145, 4147-4148, 4152, 4154, 4156-4160, 4165-4167, 4171-4173, 4178, 4182, 4184-4194, 4196-4208, 4210-4216, 4218-4271, 4273, 4278, 4280-4292, 4294-4296, 4298, 4300-4306, 4308-4318, 4320, 4322-4323, 4325-4328, 4330-4344, 4348-4352, 4354-4355, 4359-4362, 4365-4409, 4411-4412, 4414-4420, 4422-4433, 4435-4436, 4439-4440, 4445, 4447-4450, 4452-4470, 4472-4476, 4478-4483, 4485-4501, 4504-4510, 4512-4513, 4516, 4518-4527, 4529-4530, 4532-4533, 4535, 4537-4549, 4552-4557, 4560-4573, 4575-4596, 4598-4601, 4603-4605, 4608-4609, 4611-4621, 4623-4638, 4641-4654, 4656-4658, 4660-4670, 4672-4683, 4685-4687, 4690-4694, 4696-4697, 4699-4700, 4703-4711

PARTS NEEDED

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Qty	Part Number	Description
1	3309710	COLUMN AS.-STER (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Remove all 206-1631 steering columns that fail the inspection procedure from dealer parts stock.

Image1

****Affected Product****

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Refer to the attached Rework Procedure.

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OWNER NOTIFIAVSION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job
Note: An additional 1.5 hours can be claimed if the steering column needs to be replaced after failing inspection.

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PARTS DISPOSITION

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****Parts Stock****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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****Affected Product****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING THE STATIONARY STEERING COLUMN

MODELS INVOLVED - 416E BACKHOE LOADERS

Dear AVSpare Product Owner:

The stationary steering column needs to be inspected on the products listed below. The existing steering column can become disengaged from the steering HMU that may cause loss of steering, which may result in personal injury or death. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 18Sep2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

AVSpare Inc.

Identification #(s)

Attached to 18Sep2008 Service Letter

Rework Procedure

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Refer to Disassembly and Assembly Manual, RENR6485, "Steering Wheel - Remove and Install" to remove the steering wheel. Measure the outer steering column tube at the crimp near the top of the steering column. The maximum diameter at the crimp is 33mm. Refer to Image 1.1.1. If this measurement is greater than 33mm, the steering column must be replaced.

Image1.1.1

Refer to Disassembly and Assembly Manual, RENR6485, "Steering Metering Pump - Remove", to remove panels to gain access to the steering column for removal and replacement.