PRODUCT SUPPORT PROGRAM FOR REWORKING FRONT AXLE PENDULUM MOUNT ON CERTAIN 414E, 416E, 420E, 422E, 428E, 430E, 432E, 434E, AND 442E BACKHOE LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING FRONT AXLE PENDULUM MOUNT ON CERTAIN 414E, 416E, 420E, 422E, 428E, 430E, 432E, 434E, AND 442E BACKHOE LOADERS [REBE3778]

POWER TRAIN

AXLE GP

PRODUCT SUPPORT PROGRAM FOR REWORKING FRONT AXLE PENDULUM MOUNT ON CERTAIN 414E, 416E, 420E, 422E, 428E, 430E, 432E, 434E, AND 442E BACKHOE LOADERS

REBE3778-01

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02Jun2008

(Revised 28Jan2009)

U-293

A-239

D-235

O-258

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REWORKING FRONT AXLE PENDULUM MOUNT ON CERTAIN 414E, 416E, 420E, 422E, 428E, 430E, 432E, 434E, AND 442E BACKHOE LOADERS
3268 3260		PS51499

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51499" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 02Jun2008 Service Letter. Changes have been made to the media number referenced in the Action Required.

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TERMINATION DATE

30Jun2010

PROBLEM

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The existing front axle pendulum mount can leak oil onto pendulum bearing causing premature failure on certain 414E, 416E, 420E, 422E, 428E, 430E, 432E, 434E, and 442E Backhoe Loaders. If an oil leak exists, sealant can be added to the joint to prevent leakage.

AFFECTED PRODUCT

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Model	Identification Number
414E	ELB00152-00659
416E	CBD00944-00946, 952, 958-959, 961, 964-965, 969-971, 974-975, 977, 980-982, 984, 986, 988-993, 996-999, 1003-1004, 1006-1012, 1014-1020, 1024, 1026, 1033, 1037-1038, 1040-1041, 1043, 1048-1050, 1052-1054, 1064, 1067-1068, 1070-1071, 1073-1074, 1076, 1078-1081, 1089-1091, 1095-1096, 1099, 1102-1103, 1105, 1110-1111, 1115-1118, 1120, 1122, 1124-1126, 1128-1132, 1135, 1139, 1143-1145, 1149-1150, 1154-1156, 1160-1161, 1163, 1166-1167, 1171-1174, 1177, 1182-1183, 1186, 1189-1195, 1198-1200, 1203-1206, 1209-1212, 1215-1216, 1221, 1223, 1225, 1231-1232, 1240, 1255-1257, 1261, 1264-1266, 1269-1271, 1274-1275, 1298-1299, 1303-1304, 1307-1308, 1311-1319, 1321-1338, 1340, 1342-1343, 1345-1349, 1353-1354, 1356-1375, 1378-1383, 1386-1423, 1426-1438, 1440-1477, 1479-1481, 1484, 1486-1487, 1489-1495, 1497-1498, 1500-1501, 1503-1505, 1507-1512, 1515, 1517-1519, 1522-1524, 1526-1529, 1531-1532, 1536-1537, 1542, 1544-1546, 1548, 1557-1562, 1571-1575, 1577-1585, 1593, 1595-1614, 1624-1625, 1628-1638, 1640-1644, 1646-1650, 1652-1658, 1660-1661, 1668-1669, 1672-1681, 1685-1686, 1688, 1690-1714, 1716-1721, 1731-1738, 1740-1742, 1747-1753, 1756, 1758-1760, 1762-1764, 1766, 1768-1771, 1775, 1777-1778, 1780, 1787-1788, 1790-1798, 1801-1802, 1811-1814, 1816-1825, 1827-1828, 1831, 1833-1835, 1837-1839, 1842-1843, 1847, 1850, 1852-1854, 1857-1858, 1860-1862, 1866-1882, 1884-1885, 1887-1890, 1892, 1894-1895, 1898-1900, 1903-1906, 1908, 1910, 1920, 1924, 1926-1928, 1931-1933, 1936-1940, 1943-1945, 1947-1949, 1951, 1953, 1955, 1959-1960, 1963-1973, 1975-1982, 1986, 1992-1994, 1997-2012, 2014-2016, 2018, 2020-2024, 2026-2027, 2030-2032, 2034-2035, 2039-2056, 2058-2064, 2066-2067, 2071, 2073-2074, 2079-2083, 2088, 2092-2093, 2095-2096, 2099-2100, 2104-2106, 2108-2109, 2111-2117, 2119-2120, 2122-2125, 2127-2128, 2131-2137, 2141-2142, 2144, 2152-2153, 2162-2164, 2168-2169, 2172-2180, 2182-2185, 2188-2196, 2198-2202, 2204-2205, 2207-2208, 2211-2213, 2217-2227, 2232, 2235-2241, 2244-2249, 2252, 2255-2259, 2261-2269, 2271, 2273, 2275-2280, 2284-2285, 2288, 2294-2296, 2300, 2304-2305, 2307 SHA00124, 134, 137-142, 144, 146, 148-162, 164, 167-170, 173-175, 177-178, 181-190, 192, 194-196, 198-200, 202-204, 206-207, 210, 217, 219-220, 222-223, 225-227, 230, 232-239, 243-250, 252, 254-261, 271-274, 280-282, 285-287, 290, 292-293, 296-299, 302, 305, 307, 309, 313-314, 319-320, 322, 326-327, 331, 339, 342, 346-350, 353, 355-356, 358, 361, 364, 366, 369, 371-374, 376, 378, 380-383, 385-389, 391, 394, 396-398, 400, 402-411, 413-422, 424-426, 428-432, 434-444, 446, 449-450, 452-453, 455-458, 460, 464-475, 477-483, 485-492, 494-497, 500-507, 511-512, 514-515, 521, 524, 533, 537-540, 549-552, 559, 562, 564, 566-569, 571-573, 576-578, 581-582, 586, 588, 590, 592-596, 598, 601-602, 606, 608-609, 611-613, 615, 617, 619-620, 622, 624-625, 627, 630-631, 633, 636, 639-646, 648-650, 654, 656-661, 663-665, 667-680, 682-695, 697-699, 701-707, 709-735, 737-738, 740-746, 748, 750-763, 766-767, 776, 778-779, 781-785, 787-788, 790, 799-800, 802-805, 808-813, 815-817, 823, 825, 827-828, 830, 832-835, 837, 842-843, 850, 853-859, 861-862, 864-865, 867-870, 872-875, 878-879, 882-884, 889-892, 894-898, 901, 904-906, 908, 910, 912-915, 917-923, 926-929, 931, 933-939, 941-944, 946-948, 950-957, 959-960, 962-964, 966, 968, 971-972, 974, 976-984, 986-987, 990-991, 995-1002, 1004-1006, 1009-1010, 1014-1015, 1018-1020, 1023, 1026-1027, 1031-1034, 1036, 1038, 1040, 1046-1048, 1051-1053, 1055-1057, 1059-1060, 1062, 1065-1066, 1068, 1070-1071, 1073-1076, 1082, 1098-1102, 1104-1105, 1108-1110, 1112-1116, 1119-1125, 1127-1128, 1131, 1134-1136, 1138, 1141-1142, 1144-1146, 1150-1153, 1155-1167, 1170-1175, 1177-1201, 1203-1207, 1209-1210, 1212-1221, 1223-1224, 1227, 1229-1230, 1232-1237, 1239-1240, 1242, 1244, 1247-1248, 1250-1251, 1254-1259, 1261, 1264-1266, 1268-1269, 1271-1277, 1284-1285, 1287-1289, 1292-1295, 1298-1299, 1303-1312, 1314-1317, 1320, 1323-1330, 1332-1337, 1342-1344, 1346-1364, 1366-1368, 1370, 1373-1378, 1380-1384, 1386-1387, 1389-1393, 1395-1396, 1398, 1401, 1403-1404, 1406, 1410, 1412-1416, 1419, 1421-1425, 1427-1428, 1432-1435, 1438, 1442, 1444, 1447, 1449, 1451-1468, 1470, 1472-1474, 1477-1479, 1482-1492, 1494-1495, 1498-1499, 1501-1515, 1517-1524, 1526-1532, 1535-1545, 1547-1554, 1556-1558, 1561-1562, 1564-1571, 1573-1574, 1576-1577, 1579-1580, 1582-1584, 1586, 1588-1592, 1594-1598, 1600, 1602-1609, 1613-1618, 1620-1624, 1626-1629, 1631-1632, 1634-1637, 1639-1644, 1646-1647, 1649, 1651, 1653-1655, 1657-1660, 1663-1664, 1666-1668, 1672-1676, 1678-1684, 1687-1688, 1692, 1694, 1696-1700, 1702, 1704-1705, 1707-1709, 1711-1714, 1717, 1719, 1722, 1726-1730, 1732, 1735-1739, 1741-1745, 1747-1748, 1750, 1752, 1754-1755, 1758, 1760-1761, 1765-1766, 1770-1771, 1776, 1778, 1781, 1784, 1786, 1788, 1791-1799, 1801-1807, 1809-1810, 1814, 1817, 1819-1820, 1826-1827, 1829-1835, 1838-1839, 1844, 1846, 1848-1849, 1851, 1853, 1857-1861, 1866, 1871-1875, 1877, 1883, 1885, 1890, 1893-1897, 1902-1904, 1907-1908, 1911-1915, 1918, 1920, 1922, 1924-1926, 1929-1930, 1936, 1940-1942, 1944, 1948, 1951, 1955-1956, 1958-1959, 1961-1962, 1964, 1967, 1974, 1977, 1982-1983, 1989-1996, 2003, 2008-2013, 2015-2017, 2019, 2021, 2023-2024, 2026-2061, 2063-2075, 2078-2084, 2086, 2088, 2090-2096, 2098-2111, 2113, 2115, 2117, 2119-2127, 2129, 2131-2139, 2141, 2144-2147, 2149, 2151-2158, 2160, 2162-2164, 2166-2169, 2173-2182, 2185-2199, 2203, 2205-2208, 2212-2217, 2222-2233, 2238-2244, 2246, 2248-2254, 2257-2259, 2262-2266, 2268-2270, 2272-2274, 2276-2277, 2279-2282, 2284-2286, 2288-2289, 2291-2292, 2294, 2298-2299, 2305-2308, 2310-2314, 2318, 2320, 2322-2329, 2331-2332, 2334-2349, 2351-2353, 2355, 2357-2359, 2361, 2364-2365, 2367, 2369, 2371-2375, 2378, 2384-2387, 2389, 2393, 2400-2402, 2404, 2406, 2408, 2417, 2424-2427, 2432-2435, 2439-2440, 2444-2445, 2447-2448, 2450, 2452, 2454, 2463, 2465, 2468-2469, 2475, 2482, 2484-2485, 2487-2492, 2494-2495, 2497-2499, 2502-2503, 2509, 2511-2514, 2516-2518, 2520, 2522-2526, 2529, 2531, 2542, 2544, 2546, 2549, 2551-2556, 2558-2571, 2574, 2578, 2580-2582, 2588-2590, 2592, 2599, 2601-2610, 2612, 2621, 2623, 2626-2631, 2635-2636, 2641-2642, 2645-2647, 2651-2652, 2654, 2657-2658, 2660, 2665-2666, 2669, 2673-2674, 2676, 2682-2690, 2692-2693, 2695-2696, 2699, 2701, 2703-2704, 2707-2718, 2720-2725, 2727-2728, 2731-2734, 2737, 2742, 2745-2748, 2750-2754, 2758-2759, 2762-2763, 2765, 2768-2769, 2771-2774, 2782, 2784, 2786-2787, 2789-2793, 2795-2800, 2802-2803, 2805, 2807-2808, 2810-2817, 2821, 2823, 2825-2828, 2830-2831, 2833-2837, 2839-2840, 2842-2845, 2848-2849, 2851-2853, 2855, 2857, 2859-2865, 2871, 2873-2874, 2876, 2878-2880, 2889-2890
416E OEM	B6P00126-00133, 135-136, 139-280
420E	HLS00217, 219-363, 365-418, 421-422, 424-458, 460, 462-480, 482-489, 491-500, 502, 504-513, 516-517, 522-524, 526-566, 568-574, 576-595, 597-619, 621-623, 625-655, 657-658, 660-663, 666-696, 698-703, 705-710, 712-747, 749-756, 758-783, 785-804, 806-817, 819-870, 872-873, 875-888, 890-895, 897-899, 901-904, 906-916, 918-924, 926-929, 931-987, 989-990, 992-993, 995-1020, 1022-1029, 1031-1032, 1034-1074, 1077-1078, 1080-1092, 1094-1288, 1290-1307, 1309-1332, 1334-1335, 1337, 1339-1343, 1345-1346, 1348-1375, 1377-1407, 1409-1413, 1415-1417, 1419-1428, 1430-1431, 1434-1436, 1438-1440, 1444-1445, 1448-1449, 1451-1452, 1454, 1456, 1459-1460, 1462-1463, 1465-1473, 1475-1479, 1481-1490, 1492-1513, 1515-1526, 1528-1535, 1537-1549, 1551-1560, 1563-1577, 1579-1681, 1683-1726, 1728-1767, 1769-1791, 1793-1831, 1833, 1835-1841, 1843-1859, 1861-1868, 1870, 1872-1879, 1881-1887, 1889-1893, 1895-1933, 1935-1936, 1938-1940, 1942-1949, 1951-1954, 1956-1970, 1972-1976, 1978-2080, 2082-2098, 2100-2106, 2108-2136, 2138-2155, 2157-2174, 2176, 2178-2186, 2188-2199, 2201-2209, 2211-2253, 2255-2279, 2281-2321, 2323-2326, 2328-2333, 2335-2357, 2359-2386, 2388-2398, 2400-2410, 2412-2413, 2415-2425, 2427-2463, 2465-2475, 2477-2483, 2485-2509, 2511-2521, 2524-2535, 2537-2545, 2547-2549, 2551-2555, 2557-2589, 2591-2600, 2602-2619, 2621, 2623-2626, 2628, 2631, 2633-2634, 2636-2649, 2651-2656, 2658, 2660-2725, 2727-2739, 2741-2754, 2756-2760, 2762, 2764, 2766-2790, 2792-2813, 2815-2824, 2826-2845, 2847-2850, 2852, 2854-2877, 2879-2890, 2892, 2894-2919, 2921-2944, 2946-2970, 2972, 2974-2977, 2979-2980, 2983-2988, 2990-2994, 2996-2997, 3000, 3002, 3005, 3007-3011, 3013, 3015, 3017-3018, 3020-3023, 3026-3027, 3030-3034, 3036, 3038, 3040-3042, 3044-3046, 3049-3053, 3058-3059, 3061, 3063-3064, 3066, 3068-3069, 3071-3073, 3075-3081, 3083-3088, 3090-3091, 3093-3102, 3104, 3106-3111, 3113-3114, 3116-3123, 3125, 3127-3134, 3136-3144, 3147-3148, 3150-3151, 3154-3164, 3167-3168, 3170, 3172-3173, 3175-3178, 3181-3182, 3184-3187, 3189-3193, 3196, 3201-3204, 3206-3207, 3209-3212, 3214, 3217, 3222-3224, 3226, 3228-3230, 3232-3235, 3238, 3240-3241, 3244-3251, 3253, 3255-3260, 3262, 3264, 3266-3274, 3276-3286, 3293, 3296-3303, 3305-3307, 3310, 3312-3313, 3315-3316, 3319-3320, 3322-3330, 3334-3351, 3353-3418, 3422-3424, 3426-3432, 3434-3453, 3455-3457, 3459-3462, 3464-3503, 3505, 3507-3535, 3537, 3539-3540, 3542-3544, 3546-3549, 3551-3562, 3564-3568, 3572-3580, 3582-3586, 3588-3595, 3598-3625, 3627-3628, 3630-3650, 3652-3665, 3667-3670, 3672, 3674, 3677, 3682, 3688-3691, 3693, 3697, 3699, 3701-3702, 3704, 3706, 3708, 3710-3714, 3716, 3718-3719, 3721-3726, 3728-3729, 3731-3773, 3775-3785, 3787-3794, 3796-3801, 3803, 3805-3816, 3818-3819, 3821-3873, 3875-3882, 3884-3886, 3888-3891, 3893-3895, 3898, 3900, 3903, 3906, 3911-3943, 3946-3951, 3953-3959, 3962-3968, 3970-4012, 4014-4020, 4022-4023, 4025-4027, 4029, 4031-4048, 4050-4051, 4053-4054, 4057, 4059-4060, 4062, 4064-4072, 4074, 4076-4077, 4082-4085, 4087-4090, 4092-4094, 4096-4119, 4122-4178, 4180, 4183-4191, 4194, 4197-4214, 4217-4245, 4247-4248, 4250-4254, 4256-4259, 4261-4263, 4265-4269, 4272, 4274-4276, 4278, 4280-4288, 4290-4291, 4293-4296, 4298-4321, 4323-4333, 4335-4338, 4340-4389, 4392-4404, 4406-4409, 4411-4414, 4417-4420, 4422-4441, 4443-4444, 4450-4471, 4473-4475, 4478-4480, 4482-4490, 4492, 4494-4498, 4501-4503, 4505-4519, 4521-4523, 4526-4557, 4559-4561, 4563-4581, 4583-4607, 4609-4639 KMW00154-00157, 159, 161-385, 387-403, 405-418, 420-434, 436-823, 825-1009, 1011-1087, 1089-1092, 1094-1156, 1158-1425, 1427-1549, 1551-1590, 1592-1688, 1690-1757, 1759-1774, 1776-1843
422E	HBE01600-01601, 1605-1606, 1627-1631, 1633, 1635-1638, 1640-1641, 1644-1645, 1650-1661, 1663-1677, 1689-1753, 1775, 1794, 1797-1820, 1830-1833, 1835-1836, 1838-1839, 1841-1842, 1844-1845, 1847-1848, 1850, 1852, 1854, 1856-1874
428E	SNL00150-01859
430E	DDT00223-00610 EAT00234-00972
432E	BXE00260-01708, 1710-1830
434E	FSH00280-00756
442E	GKZ00290-00474, 478-480

PARTS NEEDED

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Qty	Part Number	Description
1	8T9022	GASKET-SILICONE
2	1545404	BUSHING
2	2198798	SEAL-LIP TYPE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to RENR6475 Disassembly and Assembly Service Manual for 414E, 416E, 420E, 422E, 428E, 430E, 432E, 434E, 442E, and 444E Backhoe Loaders Power Train.

1) Disassemble carrier from axle housing.
2) Clean bushing OD and carrier ID area of oil and rust.
3) Apply a bead of 8T-9022 RTV Sealant around the base of the bushing in the axle housing.
4) Assemble carrier to housing and wipe off excess sealant inside the housing bore.

NOTE: The pendulum bearing should be dry. Do NOT add grease when installing the pin.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%