PRODUCT SUPPORT PROGRAM FOR REPLACING THE 251-3482, 283-9744, OR 234-0728 WIPER MOTOR ON VARIOUS 312C, 312D, M313D, 315C, 315D, M315D, M316D, 318C, M318D, 319C, 319D, 320C, M322D, 323D, 324D, 325C, 325D, 330C, 330D, M330D, 345C, 345D, 365C, AND 385C Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 251-3482, 283-9744, OR 234-0728 WIPER MOTOR ON VARIOUS 312C, 312D, M313D, 315C, 315D, M315D, M316D, 318C, M318D, 319C, 319D, 320C, M322D, 323D, 324D, 325C, 325D, 330C, 330D, M330D, 345C, 345D, 365C, AND 385C EXCAVATORS [REBE3878]

OPERATOR STATION

WIPER GP-WINDOW

REBE3878-00

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25Sep2008

U-496

A-409

D-417

O-456

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 251-3482, 283-9744, OR 234-0728 WIPER MOTOR ON VARIOUS 312C, 312D, M313D, 315C, 315D, M315D, M316D, 318C, M318D, 319C, 319D, 320C, M322D, 323D, 324D, 325C, 325D, 330C, 330D, M330D, 345C, 345D, 365C, AND 385C EXCAVATORS
7305		PS51556

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51556" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Sep2010

PROBLEM

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The existing 251-3482, 283-9744, or 234-0728 Wiper Motor can fail on certain 312C, 312CL, 312D, 312CL OEM, M313D, 315CL, 315D, 315DLC, M315D, M316D, M316D OEM, 318C, M318D, 319CLN, 319DLC, 319DLN, 319DLN OEM, 320C, 320C OEM, M322D, M322D MH, M322D OEM, 323DL, 323DLN, 323DLN OEM, 323D OEM, 323DS, 323DSA, 324DL, 324DLN, 324D OEM, 325C, 325C OEM, 325D OEM, 325D, 325DL, 325D MH, M325DL MH, 330C, 330CL, 330CL MH, 330C OEM, 330D, 330DL, 330D MH, 330DLN OEM, 330D OEM, M330D MH, 345C, 345 CL, 345C MH HRC, 345C OEM, 345DL, 345D OEM, 365CL, 365CL FS, 365CL MH, 365CL OEM, 385C, 385C FS, 385C L, 385CL MH, 385C OEM. If the existing wiper motor fails, the wiper system is blocked.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
320C	AXK00108-00346 BBL00300-00553 BCN00271, 300-392 BDE00284-00287, 289-290, 300-890 BEA00312-00315, 400-883 BMZ00155-00263 DBG00270-00803 EGA00299-00312 EGL00241-00659 GLA00263-02438 JPL00254-00258 JTG00226, 266-1016
323D L	BYM00107-00651 JLG00271-00446 NDE00183-00247 PBM00224-00520, 522-586 SDC00248-00933
323D LN	CYD00169-00614 RAC00252-00526
323D S	DKW00171-00334
323D SA	SED00195-00368
324D L	SYM00155-00757 T2D00221-00460
324D LN	EJC00222-00822 LAB00261-00417
325C	CRB00156-01745 CSJ00200-01543 DTF00260-00287 JLC00277-00312 JLD00296-00354
325C OEM	MSG00100-00101
325D	GBR00131-00173 GPB00167-01064 PKE00193-01137
325D L	LAL00251-00363 MCL00151-00223 NAC00251-00259 PAL00251-00465 T2S00251-00401
330C	CAP00175-02294 CGZ00103-00995 JCD00259-00375
330C L	JNK00186-00354
330C L MH	MKM00296-00317
330C OEM	MSL00100-00118, 1792, 1911
330D	ERN00241-00374 GGE00204-00864 RAS00170-01224, 1226 THJ00241-00336
330D L	HAS00251-00324 LRM00251-00475 T2Y00231-00407
330D MH	PEL00171-00175
345C	GPH00130-00517 SPC00221-00279
345C L	ELS00151-00179 FPC00101-00146 GCL00161-00279 LYS00133-00188
345C MH HCR	MTE00131-00132
345D L	RGG00101-00105, 200
365C L	ELC00156-00439 MCS00178-00191, 193-476, 481 MCY00185-00455 MEM00171-00274
365C L FS	PAR00250-00269
365C L MH	GWC00226-00228
385C	JCM00175-00183 KBC00201-00240 KKK00123-00197
385C FS	EAM00264-00287 MMA00245-00260 T2F00181-00188
385C L	EDA00189-00481 KGB00275-00425 SBE00168-00324 T2E00291-00341
385C L MH	WAW00211-00222

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*****Group 2*****
312C	BNN00567-00568 CBT00945 DBN00454-00508, 700-1213
312C L	BWH00820-00916, 1050-1155, 1157-1162, 1164-1184, 1186-1211, 1213-1240, 1242-1259, 1261-1277, 1279-1284, 1286-1304, 1306-1333, 1335-1354, 1356-1361, 1363-1415, 1417-1437, 1439-1445, 1447-1820
312D	HJX00247-00253
315C L	ANF00555-00563, 750-992
315D LC	NCM00187-00193
318C	BTG00283-00291, 450-488 DAH00660-00724, 850-1354 FAA00194, 259-344
319C LN	KGL00186-00372, 550-818
319D LC	BZH00154-00298
319D LN	DAY00169-00212
319D LN OEM	KTJ00103

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*****Group 3*****
312C L OEM	CXX00100-00101

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*****Group 4*****
320C OEM	MSN00100-00107
323D LN OEM	DCJ00103-00128
323D OEM	GRL00100-00103, 106-108 GRN00100
324D OEM	KJR00101-00148
325D OEM	C3N00100-00153, 155-416, 419-421, 426, 430, 437-439, 443, 445 SRC00101-00103
330D LN OEM	GMN00101-00106
330D OEM	D3D00101-00356, 367, 373
345C OEM	B6N00103, 111-164 NRF00100-00104
365C L OEM	GSZ00101-00103, 116-133
385C OEM	MSF00101-00102, 104, 106-110
CIPI	0EM01312-01313, 1397, 1404, 1417, 1479, 1539, 1541, 1674-1677, 1682, 1795-1798, 1839, 1855, 1887, 1891-1892, 1960-1961, 1972-1973, 2026

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*****Group 5*****
CIPI	0EM00335, 373-376, 391-396, 451-457, 461-462, 469-470, 486-487, 599, 690, 765-766, 799, 933, 993, 1109, 1111, 1125, 1139-1140, 1158-1161, 1217, 1298, 1305, 1349-1352, 1395-1396, 1413, 1620, 1806-1808, 1829-1833, 1883-1886, 1893, 1962-1967, 1982-1985, 2025, 2029-2033, 2040-2042, 2053-2054, 2070-2071

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*****Group 6*****
M325D L MH	KAY00231-00268 KGG00211-00257, 259
M325D MH	EDF00221-00291
M330D MH	KRE00161 MBR00241

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*****Group 7*****
M313D	W3H00132-00582
M315D	W5M00137-00338, 340-544
M316D	W6A00291-00563, 567-872, 874
M316D (OEM)	KMA00105-00106
M318D	W8P00205-00633, 635-913 W8R00161-00272
M322D	W2S00113-00376
M322D MH	W2T00201-00349
M322D OEM	J4M00101-00102

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3264465	MOTOR AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3264465	MOTOR AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3264465	MOTOR AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	3264465	MOTOR AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	3264465	MOTOR AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 6*****
1	3233272	MOTOR AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 7*****
1	3233272	MOTOR AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 2

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 3

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 4

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 5

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 6

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 7*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 7

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1 Group Number 2 Group Number 3 Group Number 4 Group Number 5

Remove the failed wiper motor. Refer to your machines Disassembly and Assembly Manual, "Window Wiper Motor - Remove and Install", for the appropriate procedures.

Install the new 326-4465 Wiper Motor. Refer to your machines Disassembly and Assembly Manual, "Window Wiper Motor - Remove and Install", for the appropriate procedures.

Group Number 6 Group Number 7

Remove the failed wiper motor. Refer to your machines Disassembly and Assembly Manual, "Window Wiper Motor - Remove and Install", for the appropriate procedures.

Install the new 323-3272 Wiper Motor. Refer to your machines Disassembly and Assembly Manual, "Window Wiper Motor - Remove and Install", for the appropriate procedures.