PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK (1) AND REGENERATION SPOOLS ON CERTAIN 325C, 325D, 330C, AND 330D FOREST MACHINES (LOGLOADERS) Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK (1) AND REGENERATION SPOOLS ON CERTAIN 325C, 325D, 330C, AND 330D FOREST MACHINES (LOGLOADERS) [REBE3899]

HYDRAULIC SYSTEM

VALVE GP-CONTROL

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK (1) AND REGENERATION SPOOLS ON CERTAIN 325C, 325D, 330C, AND 330D FOREST MACHINES (LOGLOADERS)

REBE3899-00

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20Oct2008

U-533

D-450

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK (1) AND REGENERATION SPOOLS ON CERTAIN 325C, 325D, 330C, AND 330D FOREST MACHINES (LOGLOADERS)
5051		PS51573

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51573" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Oct2010

PROBLEM

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The existing spools can allow stick instability on certain 325C, 325D, 330C and 330D Forest Machines (Logloaders). If the existing spools allow instability, it can cause jerky movement of the boom and stick, usually in shovel logging applications.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
330C FM HW	B1K01001-01027
330D FM BUTT N	E4K00236-00238, 350-362
330D FM HEEL	H3K00225-00234, 350-371

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*****Group 2*****
325C FM HW	S3M01001-01019
325D FM BUTT N	C9M00133-00145, 147
325D FM HEEL	C8L00153-00184

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2706101	STEM-REGENERATE
1	3100240	STEM AS-REPAIR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2706101	STEM-REGENERATE
1	3100429	STEM AS-REPAIR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Remove and replace stick (1) and regeneration stems with new part numbers. Refer to the table listed in Image 1. Refer to the service manual for your machine for the procedure on removal and installation of the stems.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-2000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-4000 hrs, 49-96 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 8.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-2000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-4000 hrs, 49-96 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%