PRODUCT SUPPORT PROGRAM FOR REPLACING THE REFUELING PUMP ON CERTAIN 323D L, 324D L, 324D LN, 325D, 325D L, 330D, 330D L, 345C, 345C L, 365C L, 365C L FS, 385C, 385C L, 385C FS, 330C OEM, 325D OEM, 330D OEM, 330D LN OEM, 345C OEM, 365C L OEM, 385C OEM Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE REFUELING PUMP ON CERTAIN 323D L, 324D L, 324D LN, 325D, 325D L, 330D, 330D L, 345C, 345C L, 365C L, 365C L FS, 385C, 385C L, 385C FS, 330C OEM, 325D OEM, 330D OEM, 330D LN OEM, 345C OEM, 365C L OEM, 385C OEM, 322C, 325C, 330C, 330C L, 330C L MH, AND 385C L MH EXCAVATORS [REBE3920]

FUEL SYSTEM

PUMP GP-REFUELING

REBE3920-00

Show/hide table

26Sep2008

U-499

A-412

D-420

O-459

Show/hide table

*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE REFUELING PUMP ON CERTAIN 323D L, 324D L, 324D LN, 325D, 325D L, 330D, 330D L, 345C, 345C L, 365C L, 365C L FS, 385C, 385C L, 385C FS, 330C OEM, 325D OEM, 330D OEM, 330D LN OEM, 345C OEM, 365C L OEM, 385C OEM, 322C, 325C, 330C, 330C L, 330C L MH, AND 385C L MH EXCAVATORS
1295		PS51558

Show/hide table

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51558" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

Show/hide table

TERMINATION DATE

30Sep2010

PROBLEM

Show/hide table

The existing refueling pump can fail on certain 323D L, 324D L, 324D LN, 325D, 325D L, 330D, 330D L, 345C, 345C L, 365C L, 365C L FS, 385C, 385C L, 385C FS, 330C OEM, 325D OEM, 330D OEM, 330D LN OEM, 345C OEM, 365C L OEM, 385C OEM, 322C, 325C, 330C, 330C L, 330C L MH, and 385C L MH Excavators.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
322C	EMR00362, 365-368, 371, 376-380, 382, 385, 389-390, 392, 395-397, 399, 402-405, 407-413, 416, 419-420, 425-427, 430-431, 433, 435, 437, 440-445, 451-455, 459-461, 463-465, 469, 471-473, 475-476, 478, 483, 487-491, 494-495, 497, 500, 504-505, 510, 514-515, 517, 519-520, 522-523, 527-528, 531, 534, 536, 540-546, 550-552, 554-560, 562, 564, 566, 569 MAR00298-00303, 305, 308-309, 313-317, 320, 322, 330-333, 335-340, 343, 345, 349, 354, 357-358, 361, 363, 365, 370-376, 378-382, 386-389, 391-396, 400, 403, 405, 407, 410-414, 416-417, 420, 422-428, 431, 433, 445-446, 452, 457-465, 467-468, 470, 474, 476, 478-480, 486, 488, 495, 497, 501, 503, 515, 517-519, 524, 528
323D L	BYM00107-00677 JLG00271, 274, 276-282, 285-287, 289-301, 303, 305-307, 309, 311-312, 314-325, 327-328, 331-333, 335-345, 347, 350-351, 353-354, 356, 358-359, 362-391, 393, 395-396, 398-446
324D L	SYM00155-00159, 161-165, 168, 171-173, 175-177, 179, 181-189, 191, 193-195, 197-200, 205-208, 211, 213, 219-220, 222, 226-227, 229-232, 236-238, 240, 242-252, 254-260, 262-269, 273, 276, 278-282, 284-285, 289-295, 301, 304, 307, 310-311, 314, 318, 321-322, 326, 329, 335-336, 340, 344-347, 349-351, 354-355, 357-361, 363-364, 366, 368-383, 385-410, 413-422, 424-425, 434-435, 437-444, 447-449, 451, 456-467, 469-472, 480-483, 488-492, 494-496, 498-505, 510, 512, 514, 518-519, 521-522, 524-528, 530, 539-540, 542-543, 546, 548-551, 553-555, 557-562, 564-566, 572, 575-577, 579-590, 593-598, 602, 604-617, 627, 638-639, 641-644, 646-652, 655-659, 661, 669, 672, 675, 678-680, 682-693, 696, 698, 700, 703-705, 708-721, 725-728, 730, 732-741, 743-750, 754, 759-763, 765-767, 769-770 T2D00228, 230-231, 236-237, 239-240, 257, 272-273, 275, 277, 287, 292, 299-300, 302, 304-305, 307-314, 333, 335-339, 341, 351-361, 363-375, 377-379, 384-386, 388, 390, 392-402, 408-419, 421, 423-425, 427, 429, 431-433, 435-436, 438, 441, 461-462, 470, 481, 495
324D LN	EJC00222-00223, 225-234, 237-239, 243-245, 247-251, 253, 257, 261, 263-265, 270-271, 275-277, 280-281, 283-287, 289-291, 294-297, 299-300, 304-305, 308-316, 318-320, 324, 326, 328, 331-337, 340-348, 350-351, 353-361, 363-367, 370-373, 375-380, 383-399, 401-409, 411, 413-418, 422, 425-438, 440, 442-443, 445-452, 454-459, 463, 466-499, 501-506, 510-523, 526-531, 533-539, 541-545, 547, 549-555, 558-559, 562-565, 567, 570, 572-573, 575-576, 578-581, 583-585, 587, 589, 592, 595-603, 606-618, 621-624, 626-632, 634-637, 639-643, 646-650, 653-661, 663-666, 668-675, 678-679, 682-695, 697-698, 700-717, 719-722, 725-726, 729-742, 744-747, 749, 751-757, 759-768, 770-773, 776-777, 781-783, 785-788, 791-800, 803-805, 807-809, 812-816, 821-826, 830, 833-835
325C	CRB01104, 1108-1111, 1113-1119, 1121-1122, 1127-1128, 1130-1132, 1134, 1136, 1145-1146, 1148-1150, 1153, 1155-1156, 1158-1160, 1163-1167, 1169, 1172, 1175-1176, 1178-1189, 1191, 1193, 1196-1197, 1200-1201, 1203, 1205, 1207, 1210, 1212-1216, 1218-1222, 1224-1227, 1229-1233, 1235-1236, 1238-1242, 1244, 1249-1250, 1253-1256, 1259-1260, 1263-1264, 1266-1267, 1274, 1286-1287, 1301, 1303, 1313, 1321, 1332, 1337-1338, 1343, 1345, 1347, 1349, 1352, 1358-1359, 1365-1367, 1371, 1373-1374, 1376, 1384, 1387, 1389, 1399, 1407, 1411, 1417, 1419, 1422, 1427, 1448, 1465, 1467, 1498, 1500, 1508, 1511, 1514, 1534-1535, 1578, 1586, 1588-1589, 1597, 1604, 1606, 1615, 1620, 1622, 1632, 1638, 1640, 1643-1644, 1647, 1652, 1657, 1659, 1664-1665, 1668, 1672-1673, 1688-1689, 1691, 1694-1698, 1701, 1705-1709, 1711, 1713, 1717-1721, 1724, 1726, 1731-1732, 1737-1739, 1744 CSJ01118, 1120, 1124-1125, 1127-1131, 1133-1136, 1138-1140, 1144-1149, 1151, 1154-1155, 1158, 1163-1175, 1177, 1179-1181, 1186-1197, 1199-1212, 1215-1216, 1218, 1220-1221, 1223-1229, 1231-1246, 1249-1251, 1253, 1255-1258, 1262-1265, 1268-1269, 1271-1274, 1276, 1278-1279, 1282-1283, 1285-1287, 1289-1296, 1298-1300, 1302-1304, 1307-1309, 1315-1317, 1319-1321, 1323, 1326-1327, 1330-1331, 1333, 1335-1346, 1348-1350, 1352, 1354, 1356, 1358-1359, 1362-1367, 1370, 1372-1375, 1377, 1379-1382, 1384, 1386, 1388-1389, 1394-1395, 1397, 1406, 1409, 1412-1413, 1415, 1417-1419, 1421, 1423-1428, 1430-1431, 1434-1435, 1439-1442, 1444, 1446, 1449-1450, 1455-1460, 1462-1463, 1465, 1470, 1477, 1479, 1486, 1490, 1494, 1496, 1500-1501, 1503, 1507-1509, 1512-1513, 1516, 1523-1525, 1530, 1532-1534, 1536, 1539-1541, 1543 JLC00293-00296, 298-301, 303-312 JLD00322-00346, 351-354
325D	GBR00131, 134, 137, 141, 147-161, 163-176 GPB00167-00171, 174, 176, 178-179, 181, 183-190, 192-194, 198-199, 201-202, 204-208, 210-212, 215-219, 222, 226-228, 231-238, 241-244, 246, 248, 250, 257-260, 263-264, 266, 269-272, 274-275, 277-278, 281, 287, 292, 296-298, 301, 304, 306, 308-312, 314-316, 318-320, 323, 325, 331-334, 337, 339, 341-343, 350, 352, 354-356, 358, 360-364, 366-368, 370-374, 380, 382-383, 385-386, 392-393, 395-402, 405, 408-410, 414, 420, 422, 424-425, 427-429, 432, 436-437, 439-440, 443, 446-447, 449-455, 459-465, 467, 469-470, 473-476, 480, 483-485, 487-491, 493-496, 498-502, 504-517, 519-528, 530-540, 542-543, 547-557, 559, 561-563, 574-578, 593-598, 600, 605, 607-608, 610, 613, 619-623, 626-633, 635-638, 640-649, 654, 656-664, 670, 675-676, 679, 683-694, 696-714, 716, 718-722, 724-729, 731-733, 735, 737-738, 740-743, 745-756, 758, 760-767, 769-778, 780-788, 790-791, 795-804, 807, 815, 817-827, 829-835, 837-839, 841-845, 850-852, 855-857, 870-878, 880-885, 887-894, 896-899, 902-909, 911, 917-918, 920-925, 934-938, 940-942, 945-947, 949-953, 955-959, 962, 966, 970-980, 982-991, 993-1011, 1016-1045, 1049-1051, 1056-1063, 1065, 1074-1079, 1083-1084 PKE00195, 198-201, 204, 206, 209-210, 212-222, 224, 226-235, 237-239, 242, 244, 246, 248-249, 251-253, 255, 259, 267-269, 274, 278, 280-282, 285-286, 288-290, 292-293, 298-305, 307-308, 310-311, 314-315, 317-328, 330-341, 345-349, 358-364, 367-368, 370-372, 381-389, 391, 393, 395-396, 403-407, 412, 416-417, 419, 422-427, 429-430, 433-434, 436-440, 442-445, 447-451, 453-454, 457-463, 465-476, 478-482, 485, 487-489, 491-505, 507-509, 512-533, 536-542, 544-545, 547-548, 550, 554-555, 557-559, 561-562, 564, 566-572, 574-576, 578, 584, 586-594, 596-639, 641-644, 646-677, 679-682, 684-696, 699-712, 715-721, 723, 726, 729-730, 732-734, 737-738, 741, 744-745, 748-751, 756-761, 763-768, 770-773, 775, 780, 782-784, 786-792, 794, 796, 798-811, 817-818, 820-822, 825, 828-848, 850, 852-892, 894-895, 897-906, 910, 914-945, 950-958, 960-974, 980, 982-1005, 1007, 1009, 1012-1034, 1036-1045, 1055-1076, 1083, 1085-1096, 1100-1121, 1123, 1127, 1129, 1138-1141, 1144-1146, 1153
325D L	MCL00152-00153, 155-163, 165, 167-177, 179-225
330C	CAP01539, 1547, 1550, 1557, 1561-1562, 1571, 1573-1574, 1577-1579, 1593-1594, 1596, 1598-1599, 1619-1620, 1623, 1626, 1628-1629, 1634, 1636, 1638, 1641, 1644-1646, 1650-1658, 1660-1661, 1663, 1665, 1667-1668, 1670, 1673-1676, 1683-1685, 1689-1690, 1695-1697, 1700, 1702, 1704-1708, 1710, 1712, 1715-1716, 1720-1722, 1724-1728, 1730, 1732, 1734-1740, 1742, 1744, 1746-1747, 1749-1753, 1755-1757, 1759-1761, 1763-1766, 1768, 1770, 1773, 1776-1779, 1781-1783, 1785-1788, 1796-1797, 1799, 1801, 1804-1805, 1807, 1813, 1815, 1817, 1821-1825, 1829, 1831, 1834, 1836-1837, 1839, 1848, 1853-1856, 1861-1867, 1878-1879, 1886, 1888, 1895, 1897, 1899, 1903-1904, 1909, 1911, 1926, 1944, 1947, 1955, 1957, 1959, 1963, 1969, 1975-1976, 1979, 1983, 1989, 1991, 1994-1996, 1999, 2001, 2008, 2010, 2019, 2032-2033, 2035-2039, 2055, 2057, 2062-2064, 2080, 2082, 2087-2088, 2091, 2093, 2095-2096, 2099-2101, 2103, 2110, 2113, 2116-2118, 2120, 2122, 2134, 2142, 2150, 2152-2153, 2156, 2161, 2163-2164, 2170, 2172, 2174-2176, 2178-2180, 2183, 2187, 2189, 2193, 2197-2199, 2206, 2211, 2229-2231, 2238, 2240, 2243-2246, 2248-2249, 2252-2253, 2260, 2262-2264, 2267 CGZ00628-00642, 644-663, 665-670, 672-678, 680-682, 684-730, 732-738, 740-755, 757, 760-765, 768, 770-773, 775-783, 786-788, 790, 793-803, 805-811, 813-823, 826, 828-835, 837, 839-843, 845-847, 849, 852-858, 862-864, 866-867, 869-885, 887-890, 892-897, 899-900, 903, 905-909, 911, 913-915, 917, 919-921, 923-926, 928-941, 943-944, 947-948, 950-953, 955-958, 960-964, 967-981, 983-984, 987, 989-995 JCD00317-00332, 334-344, 349-354, 356, 359, 364, 366, 368, 370, 372-375
330C L	JNK00288-00289, 291, 293-295, 298-299, 301-306, 309-317, 319-320, 322-323, 325, 327-328, 331-334, 336-337, 339, 341-350, 352-354
330C L MH	MKM00312-00315, 317
330D	ERN00242-00243, 245-255, 257-259, 261-262, 264, 266, 270, 273-289, 291-293, 295-301, 303-307, 309, 313-315, 318, 322-325, 327-330, 334-335, 342, 344-345, 347, 350, 352-353, 355-356, 358-370, 372-376, 378-383 GGE00205-00207, 209, 216-230, 232-234, 236-237, 239-241, 243-265, 267-270, 274-282, 284-298, 300-312, 314-335, 337-347, 349-350, 353-360, 362, 364-368, 370-381, 383-385, 387-428, 430, 432-448, 450, 452, 454-457, 459-479, 481, 483-485, 487-488, 490-499, 502-517, 519-521, 524-546, 548-554, 556-559, 561-588, 590-607, 612, 614-620, 622, 624, 626-627, 630, 633-668, 671-698, 700-701, 703-708, 710-711, 713-718, 720-721, 723-729, 731-740, 742-764, 766-778, 780-792, 794-814, 816-820, 823, 825-837, 840-846, 850-861, 864-866, 868, 871-873 RAS00170-00174, 177, 179-189, 191-196, 208-209, 216, 220-221, 225, 234, 238, 241, 243-244, 247-248, 251-255, 257-260, 263, 266-267, 269-273, 277-279, 292, 295, 297, 300, 302-304, 306, 308, 310-311, 315, 320, 322-325, 329, 333-336, 339, 344-345, 347, 350, 352, 357-366, 369-373, 375-381, 383-384, 386-392, 396, 398, 400-401, 408-410, 419, 424-425, 429, 435, 445-447, 449-452, 457-467, 470, 477-478, 482-487, 489-493, 495-497, 499, 502, 506-512, 514-519, 525, 527-536, 538, 542, 544-546, 549-578, 586, 591-596, 598-608, 611-613, 615, 620, 622-623, 625, 627, 630-636, 638-641, 644-645, 647, 649, 651-657, 659-675, 677-678, 690, 692-693, 695-699, 702-706, 708-710, 713, 715, 717-718, 720, 722-723, 725-726, 728-732, 735, 738, 741-742, 745-746, 748-755, 762-769, 771, 774-775, 778, 780-781, 783-786, 788-792, 794, 796-799, 801-802, 804, 806-810, 812, 814, 816-818, 821, 823, 826, 830, 833-836, 844-848, 850, 852, 854, 857-863, 866-877, 879-882, 884-892, 897, 901, 903-910, 916, 920-924, 927-929, 932, 934, 936, 940, 952, 954-955, 958, 960-970, 974, 985-986, 991, 1002-1003, 1005-1012, 1016-1018, 1020-1021, 1028, 1033-1037, 1039-1051, 1061-1070, 1073-1074, 1078-1081, 1083-1087, 1094-1102, 1104-1114, 1116-1118, 1122-1137, 1140-1142, 1147-1154, 1157-1158, 1160, 1162-1164, 1169, 1173, 1177-1180, 1182-1183, 1185-1186, 1188, 1190-1191, 1193-1197, 1199-1200, 1202-1206, 1208, 1210, 1214, 1218, 1223-1233, 1237, 1240, 1251-1252, 1257 THJ00245-00255, 258-259, 261-266, 268-269, 271-273, 276, 281-282, 284-335, 337-340
330D L	T2Y00250, 312, 314, 316, 318, 334
345C	GPH00130-00146, 148-149, 152-158, 160-164, 167-169, 171-176, 180-183, 185-186, 188-192, 194-198, 200-208, 210-223, 225-229, 231-237, 239-241, 243, 245-247, 249-250, 252-271, 273-283, 285-289, 291-292, 296, 299-302, 304-306, 308-310, 312-316, 318, 321-332, 334-336, 338, 340-360, 362, 365-369, 371-375, 378-379, 381-382, 385-387, 389-390, 392-415, 417, 419-433, 435-446, 448, 450-457, 460-464, 466-476, 478-486, 488-516, 519-530, 533, 536-537 SPC00221-00232, 234-248, 250-264, 266-279
345C L	ELS00151, 155, 157-158, 166, 174, 176 GCL00161-00168, 170-172, 178-190, 192-193, 195-198, 200-205, 207-208, 210-215, 218-219, 221-222, 224-232, 234-235, 237-242, 244-250, 253-255, 257-258 LYS00139, 143, 145, 149-151, 153-154, 159, 167-186, 188-190
365C L	MCY00189-00195, 197, 202, 204, 206-208, 210-216, 219-222, 226-228, 230-231, 233, 235, 237-240, 242-247, 249-253, 255-260, 262, 268-269, 271, 273-276, 278-284, 286-287, 293-299, 302-303, 305, 315, 317-320, 322-323, 326-327, 329, 332, 334-346, 348-349, 351-360, 362-365, 367-368, 372-373, 375-376, 378-402, 404, 407-409, 411-420, 422-424, 426-428, 430, 432-457, 459-462, 470 MEM00171-00177, 180-181, 183-192, 194-196, 200, 207-213, 215-217, 219-225, 227-230, 232, 238-240, 242-252, 264-265, 268-269, 271
365C L FS	PAR00250-00253, 255-261, 264-266, 268-269
385C	KBC00201-00202, 205-207, 210-211, 213-217, 219-221, 223-225, 229-232, 234-236 KKK00124-00134, 136-138, 144-145, 148-151, 163, 165-167, 170, 174-180, 185, 187-191, 194, 197-198
385C FS	EAM00264, 266-269, 272-274, 278-287 T2F00182-00184, 186-187
385C L	KGB00276, 278-284, 287-289, 293-295, 297-298, 306, 308-309, 311-312, 314, 316-317, 319, 323-331, 333, 336-338, 341-355, 359, 362-363, 365-397, 399-404, 407-409, 411-418, 420-423, 425, 427-430, 435 SBE00192, 259, 276, 326, 329 T2E00292-00294, 296, 299-300, 303-304, 307-310, 312, 314, 320, 325, 331, 337-340
385C L MH	WAW00211

Show/hide table

*****Group 2*****
325D OEM	C3N00100-00153, 155-438 SRC00101-00103
330C OEM	MSL00100-00118, 1792, 1911
330D LN OEM	GMN00101-00106
330D OEM	D3D00101-00375, 377
345C OEM	B6N00103, 111-170
365C L OEM	GSZ00101-00103, 116-135
385C OEM	MSF00101-00102, 104, 106-111
CIPI	0EM00968-00969, 997, 999-1002, 1020-1022, 1028-1030, 1033-1039, 1059-1060, 1069-1071, 1088-1092, 1096-1102, 1105, 1114-1116, 1129, 1138, 1154, 1162-1164, 1219, 1247-1259, 1261-1264, 1266-1269, 1295, 1299-1304, 1306-1332, 1353, 1392-1394, 1397-1402, 1404, 1408-1412, 1417, 1435, 1452-1479, 1483-1489, 1491-1492, 1529-1541, 1589-1604, 1618, 1673-1677, 1682, 1795-1798, 1839, 1854-1855, 1887, 1891-1892, 1913-1919, 1960-1961, 1972-1973

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	2291859	PUMP GP-F TFR -B
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2291859	PUMP GP-F TFR -B
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to your machines service manual. Remove the old pump by untightening the two bolts and hose connections. Install the new pump.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

Show/hide table

Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%