PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PUMP CONTROL VALVE ON CERTAIN 303C CR, 303.5C CR, 304C CR, AND 305C CR MINI HYDRAULIC EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PUMP CONTROL VALVE ON CERTAIN 303C CR, 303.5C CR, 304C CR, AND 305C CR MINI HYDRAULIC EXCAVATORS [REBE3988]

HYDRAULIC SYSTEM

PUMP GP

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PUMP CONTROL VALVE ON CERTAIN 303C CR, 303.5C CR, 304C CR, AND 305C CR MINI HYDRAULIC EXCAVATORS

REBE3988-00

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13Aug2008

U-420

D-347

O-385

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PUMP CONTROL VALVE ON CERTAIN 303C CR, 303.5C CR, 304C CR, AND 305C CR MINI HYDRAULIC EXCAVATORS
5455 5070		PI31548

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31548" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31548" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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COMPLETION DATE	TERMINATION DATE
28Feb2009	31Aug2009

PROBLEM

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The pump control valve needs to be replaced on certain 303C CR, 303.5C CR, 304C CR, and 305C CR Mini Hydraulic Excavators. The existing pump control valve can leak.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
303C CR	BXT03651-03761, 3763-3802, 3804-3828, 3833-3867, 3870-3874, 3880-3894, 3896-3899

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*****Group 2*****
303.5C CR	DMY02634-02679, 2681-2689, 2691-2692, 2694-2727, 2729-2750, 2752-2779, 2781-2792, 2796

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*****Group 3*****
304C CR	FPK02325, 5190-5234, 5236-5413, 5415-5430, 5432-5438, 5444, 5446-5449, 5451-5453

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*****Group 4*****
305C CR	HWJ03111-03148, 3150-3173, 3175-3232, 3234-3246, 3248, 3250-3264, 3266-3290, 3292-3301, 3304-3308

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3321292	VALVE GP-CONT -X
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3321293	VALVE GP-CONT -X
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3321294	VALVE GP-CONT -X
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	3321295	VALVE GP-CONT -X
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the pump control valve. Use the procedure that is described in Special Instruction, REHS4587.

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OWNER NOTIFIAVSION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 2.0-hour job for Group 1

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 2.0-hour job for Group 2

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 2.0-hour job for Group 3

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 2.0-hour job for Group 4

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PUMP CONTROL VALVE

MODELS INVOLVED - 303C CR, 303.5C CR, 304C CR, and 305C CR Mini Hydraulic Excavators

Dear AVSpare Product Owner:

The pump control valve needs to be replaced on the products listed below. The existing pump control valve can leak. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 13Aug2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

AVSpare Inc.

Identification #(s)

Attached to 13Aug2008 Service Letter