PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR COOLING PIPE ASSEMBLY ON CERTAIN 330D, 330DL, 330D OEM AND 330D LN OEM EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR COOLING PIPE ASSEMBLY ON CERTAIN 330D, 330DL, 330D OEM AND 330D LN OEM EXCAVATORS [REBE3994]

AIR INLET AND EXHAUST SYSTEM

LINES GP-AIR

PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR COOLING PIPE ASSEMBLY ON CERTAIN 330D, 330DL, 330D OEM AND 330D LN OEM EXCAVATORS

REBE3994-00

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19Jun2008

U-324

A-267

D-266

O-292

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR COOLING PIPE ASSEMBLY ON CERTAIN 330D, 330DL, 330D OEM AND 330D LN OEM EXCAVATORS
1071 1087		PS51510

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51510" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Jun2010

PROBLEM

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The existing air cooling pipe assemblies, 230-2935 or 281-3510, can crack and leak on certain 330D, 330DL, 330D OEM and 330D LN OEM Excavators. If the existing pipe fails, it will allow a leak in the air-cooling line between the turbocharger and the air-to-air aftercooler. The leak is due to cracks on the pipe assemblies, located at the weld between the pipe and bracket. The leakage of air in the air inlet system causes low engine power and a loss of boost pressure. The cause of the crack is a wrong location of one of the two brackets on the pipe assembly. The new pipe assemblies available have the correct location of the bracket.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
330D	ERN00256-00364 GGE00304-00844, 846 RAS00401-01185 THJ00252-00331
330D L	HAS00322-00324 LRM00251-00442 T2Y00245-00407
330D LN OEM	GMN00101-00105
330D OEM	D3D00101-00345

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*****Group 2*****
330D	ERN00241-00255 GGE00204-00303 RAS00170-00400 THJ00241-00251
330D L	HAS00251-00321 T2Y00231-00244

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2813510	PIPE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2302935	PIPE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the pipe assembly with a new pipe assembly with the same part number. Refer to your machines service manual as required.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%