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PRODUCT SUPPORT PROGRAM FOR REMOVING CERTAIN 289-0008 PULLER STUDS FROM DEALER AND CUSTOMER INVENTORY AND SERVICE FACILITIES Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REMOVING CERTAIN 289-0008 PULLER STUDS FROM DEALER AND CUSTOMER INVENTORY AND SERVICE FACILITIES [REBE4144]
IMPLEMENTS
TOOLS
PRODUCT SUPPORT PROGRAM FOR REMOVING CERTAIN 289-0008 PULLER STUDS FROM DEALER AND CUSTOMER INVENTORY AND SERVICE FACILITIES
REBE4144-00

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06Aug2008


U-406
A-331
D-334
O-370
TT-24
TM-16
TA-8

 
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Dealer Tool
  
  

PRODUCT SUPPORT PROGRAM FOR REMOVING CERTAIN 289-0008 PULLER STUDS FROM DEALER AND CUSTOMER INVENTORY AND SERVICE FACILITIES
0700
PI70266
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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
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TERMINATION DATE
30Nov2008

PROBLEM

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Some 289-0008 puller studs have been found to have quench cracks which could cause the puller stud to fail at less than the rated capacity.

ACTION REQUIRED

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Dealers should remove all new and used 289-0008 Puller Studs with a manufacturing date code prior to August, 2008 from their parts inventory and service facilities.

The date code is stamped in a Month Day Year format. Refer to Image1 for an example of date code identification.

The date code shown in Image1 is:
1 21 08 (January 21, 2008).
60T represents 60 Ton load capacity.

Dealers should also attempt to identify and notify any customers who have purchased one or more of the 289-0008 Puller Studs to remove the affected puller studs from service as well.

When submitting a claim for Parts Stock Action, use the 99Z00025 as the s/n, the appropriate Service Letter Program Number as the part number, "7751" as the group number, "56" as the warranty claim description code, and "T" as the SIMS description code.
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Image1

SERVICE CLAIM ALLOWANCES

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Submit one claim for all parts removed from dealer parts stock.

PARTS DISPOSITION

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Affected parts removed from Dealer and Customer inventory should be scrapped immediately.
 
 
 

Information System:

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