PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR CONDITIONER (A/C) COMPRESSOR COVER ASSEMBLY ON CERTAIN M313C, M313D, M322C, AND M322D WHEELED EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR CONDITIONER (A/C) COMPRESSOR COVER ASSEMBLY ON CERTAIN M313C, M313D, M322C, AND M322D WHEELED EXCAVATORS [REBE4201]

OPERATOR STATION

AIR CONDITIONER GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR CONDITIONER (A/C) COMPRESSOR COVER ASSEMBLY ON CERTAIN M313C, M313D, M322C, AND M322D WHEELED EXCAVATORS

REBE4201-00

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07Oct2008

U-510

A-422

D-429

O-469

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After Failure Only Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR CONDITIONER (A/C) COMPRESSOR COVER ASSEMBLY ON CERTAIN M313C, M313D, M322C, AND M322D WHEELED EXCAVATORS
7174 1802		PS51563

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51563" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Oct2010

PROBLEM

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The existing 169-5680 Cover Assembly can break on certain M313C, M313D, M322C, and M322D Wheeled Excavators. An improved 333-9780 Cover Assembly has been released as a replacement.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
M313D	W3H00132-00646, 649-650, 652, 657
M315D	W5M00137-00338, 340-608
M316D	W6A00291-00563, 567-963
M316D (OEM)	KMA00105-00106
M318D	W8P00205-00633, 635-1034 W8R00161-00291
M322D	W2S00113-00404
M322D MH	W2T00201-00379
M322D OEM	J4M00101-00102

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*****Group 2*****
M313C	BDR00088-00789, 2001-2223 H2A00256-00447, 449-706
M315C	BDM00312-00862, 2001-2227 H2B00189-00552
M316C	BDX00090-00996, 2001-2322 H2C00197-00673
M318C	BCZ00211-01114, 2001-2246 BEB00197-00290, 2001-2067 H2D00258-00794 H2F00128-00254
M322C	BDK00122-00476, 2001-2096 H2E00247-00447
M322C MH	BDY00234-00404, 2001-2082 H2G00247-00423

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3339780	COVER AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3339780	COVER AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Remove all 169-5680 Cover Assemblies from dealer parts stock.

****Affected Product****

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Replace the broken 169-5680 Cover Assembly with a 333-9780 Cover Assembly.

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SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 1
NOTE: If there has been a previous repair in which the customer participated, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 2
NOTE: If there has been a previous repair in which the customer participated, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.