PRODUCT SUPPORT PROGRAM FOR REPLACING THE 242-6916 GASKET OF THE MAIN HYDRAULIC PUMP ON CERTAIN 330D, 330D L, 330D LN OEM, 330D MH, 330D MH FCR, 330D MH HCR, 330D OEM, 345C, 345C L, 345C MH FCR, 345C MH HCR, AND 345C OEM EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 242-6916 GASKET OF THE MAIN HYDRAULIC PUMP ON CERTAIN 330D, 330D L, 330D LN OEM, 330D MH, 330D MH FCR, 330D MH HCR, 330D OEM, 345C, 345C L, 345C MH FCR, 345C MH HCR, AND 345C OEM EXCAVATORS [REBE4225]

HYDRAULIC SYSTEM

PUMP GP

REBE4225-00

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01Dec2008

U-611

A-506

D-521

O-560

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 242-6916 GASKET OF THE MAIN HYDRAULIC PUMP ON CERTAIN 330D, 330D L, 330D LN OEM, 330D MH, 330D MH FCR, 330D MH HCR, 330D OEM, 345C, 345C L, 345C MH FCR, 345C MH HCR, AND 345C OEM EXCAVATORS
7555 5070		PS51597

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51597" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Dec2010

PROBLEM

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The existing 242-6916 Gasket can leak on certain 330D, 330D L, 330D LN OEM, 330D MH, 330D MH FCR, 330D MH HCR, 330D OEM, 345C, 345C L, 345C MH FCR, 345C MH HCR, and 345C OEM Excavators. If the existing gasket leaks, it can negatively effect machine performance.

AFFECTED PRODUCT

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Model	Identification Number
330D	EAH00192-00984 EDX00118 ERN00241-00341 FFK00138-00404 GBC00163 GGE00204-00764 JJM00222 KAB00128, 130-256 LCJ00197-00248 LDR00183-00305, 307-309, 311-315, 317-318, 320-340 MEY00171-00355 NBD00139-00928, 930-936, 938-944, 946-952, 954, 956, 958, 961, 964-965, 967, 969-970, 972, 974 PCK00163-00208 PFC00155-00170 RAS00170-01047 RDA00184-00227, 229-240, 242-253 THJ00241-00317, 319
330D L	B6H00100-00650 HAS00251-00324 JLP00101-00584 LRM00251-00357 MWP00181-02517, 2519-2562 NEF00149-00196 RDK00132-00156 T2Y00231-00407
330D LN OEM	GMN00101-00103
330D MH	PEL00171-00174
330D MH FCR	LEM00186-00209
330D MH HCR	C5K00220-00223
330D OEM	D3D00101-00311, 313
345C	BWY00102-00193 DHP00248-00463 ESD00168-00244 GPH00130-00452 JAR00280-00328 MDC00217-00240 PJW00350-02327, 2329-2332, 2334-2336, 2338-2339, 2341-2342, 2344-2345, 2347-2348, 2350-2352 RFN00143-00183 SPC00221-00269 TBA00133-00441 TDG00250-00405, 407 WDE00142-00166
345C L	ELS00151-00179 FPC00101-00146 GBH00162-00201 GCL00161-00276 LYS00133-00186 S5M00221-00316 TAJ00210-00345, 347-357
345C MH FCR	M2R00151-00224
345C MH HCR	D3S00171-00174 MTE00131
345C OEM	NRF00100-00104

PARTS NEEDED

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Qty	Part Number	Description
1	3264415	GASKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If the current gasket leaks, replace the gasket with the new replacement gasket. Refer to the appropriate machine service manual for information.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-4000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%