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PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 9U7763 PULLER STUDS FROM DEALER AND CUSTOMER INVENTORY AND SERVICE FACILITIES Caterpillar


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PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 9U7763 PULLER STUDS FROM DEALER AND CUSTOMER INVENTORY AND SERVICE FACILITIES [REBE4228]
SERVICE EQUIPMENT AND SUPPLIES
PARTS STOCK, ORDERING & RETURN
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 9U7763 PULLER STUDS FROM DEALER AND CUSTOMER INVENTORY AND SERVICE FACILITIES
REBE4228-00

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12Sep2008


U-472
A-384
D-393
O-432
TT-31
TM-22
TA-13

 
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Dealer Tool
  
  

PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 9U7763 PULLER STUDS FROM DEALER AND CUSTOMER INVENTORY AND SERVICE FACILITIES
0700 7750
PI70273
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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
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TERMINATION DATE
31Dec2008

PROBLEM

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Some 9U7763 puller studs have been found to have quench cracks which could cause the puller stud to fail at less than the rated capacity.

ACTION REQUIRED

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Dealers should remove all new and used 9U7763 Puller Studs with a manufacturing date code from May, 2007 to June, 2008 from their parts inventory and service facilities.

The date code is stamped in a Month Day Year format. Refer to Image1 for an example of date code identification.

The date code shown in Image1 is:
4 10 08 (April 10, 2008).
150T represents 150 Ton load capacity.

Dealers should also attempt to identify and notify any customers who have purchased one or more of the 9U7763 Puller Studs to remove the affected puller studs from service as well.

When submitting a claim for Parts Stock Action, use the 99Z00025 as the s/n, the appropriate Service Letter Program Number as the part number, "7751" as the group number, "56" as the warranty claim description code, and "T" as the SIMS description code.
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Image1

SERVICE CLAIM ALLOWANCES

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Submit one claim for all parts removed from dealer parts stock.

PARTS DISPOSITION

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Handle the affected parts removed from Dealer and Customer inventory in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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