PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REACH/GENERAL BOOM, IF CRACKED, ON CERTAIN 385B AND 385C EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REACH/GENERAL BOOM, IF CRACKED, ON CERTAIN 385B AND 385C EXCAVATORS [REBE4315]

IMPLEMENTS

BOOM GP

PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REACH/GENERAL BOOM, IF CRACKED, ON CERTAIN 385B AND 385C EXCAVATORS

REBE4315-01

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24Oct2008

(Revised 13Feb2009)

U-539

D-455

O-493

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REACH/GENERAL BOOM, IF CRACKED, ON CERTAIN 385B AND 385C EXCAVATORS
6501		PS51574

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51574" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 24Oct2008 Service Letter. Changes have been made to add Groups 2, 3, and 4.

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TERMINATION DATE

31Oct2011

PROBLEM

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The existing reach / general booms may crack on certain 385B and 385C Excavators. The boom may develop cracks on the side, top, or bottom plates at the nuckle or the rear baffle or boom foot. If the cracks are not repaired in a timely manner, the cracks may propagate and cause further damage to the boom.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
385C	KBC00228 KKK00147, 158, 171
385C L	EDA00189-00192, 193-195, 196, 197-199, 200-205, 206-212, 213-214, 215-221, 222-223, 224-227, 228-230, 231, 232-233, 234-236, 237-238, 239, 240, 241-242, 243-247, 248, 249-251, 252, 253, 254-256, 257-260, 261-266, 267-268, 269-271, 272, 273-275, 276-280, 281, 282-284, 285-288, 289, 290, 291, 292-293, 294-295, 296, 297, 298, 299, 300-302, 303-305, 306, 307-308, 309-312, 313-328, 329-332, 333-337, 338-340, 341, 342-344, 345-349, 350, 351-355, 356-360, 361-363, 364, 365, 366-367, 368, 369, 370-371, 372-377, 378-380, 381, 382-383, 384-385, 386-391, 392-394, 395, 396-398, 399-404, 405-411, 412-416, 417-420, 421-422, 423-424, 425, 426-431, 432-433, 434, 435, 436-441, 442, 443-445, 446 KGB00283-00284, 287, 293, 302, 308-310, 314, 316-317, 320, 324-325, 329-331, 340, 342, 346, 352-353, 356-361, 363-364, 369, 376, 379, 383-384, 387, 390, 395-396 SBE00208, 220-221, 247, 250, 258, 263, 265-266, 278 T2E00291, 296, 299, 306, 315, 322-323, 332-333, 337, 340

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*****Group 2*****
385C	JCM00175
385C L	EDA00192, 195, 196, 199, 205, 212, 214, 221, 223, 227, 230, 231, 233, 236, 238, 239, 240, 242, 247, 248, 251, 252, 253, 256, 260, 266, 268, 271, 272, 275, 280, 281, 284, 288, 289, 290, 291, 293, 295, 296, 297, 298, 299, 302, 305, 306, 308, 312, 328, 332, 337, 340, 341, 344, 349, 350, 355, 360, 363, 364, 365, 367, 368, 369, 371, 377, 380, 381, 383, 385, 391, 394, 395, 398, 404, 411, 416, 420, 422, 424, 425, 431, 433, 434, 435, 441, 442, 445 KGB00286, 290-291, 296, 300, 313, 343, 345, 349-350, 365-366, 371 SBE00223, 240, 242, 262 T2E00295, 297, 318

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*****Group 3*****
385B	ANS00227, 229-231, 233-236, 238-239, 243-244, 247-250, 252, 254-256, 260, 262-263, 265, 269-270, 279, 281, 284, 289, 291, 293-294, 305-307, 312, 316-318, 320, 323-326, 330, 333, 335-341, 343-344 BKF00206-00208 BLY00154-00157, 159 CLS00206-00277 RCD00152-00157, 159, 161-162, 166, 171-174, 176-180, 183-184, 186-187, 189-195, 197-199, 202, 205-211, 214, 218-219, 222-224, 228, 230-231, 235, 239, 242, 245, 248-251, 253, 255-257, 261-262, 264, 266-268, 271-276
385B L	FDL00192, 213, 215-216, 232, 234-235, 237-238, 243, 246, 262, 264, 266

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*****Group 4*****
385B	ANS00228, 237, 240-241, 245-246, 251, 257-259, 261, 264, 266-267, 271, 273, 276-277, 280, 282-283, 285-288, 290, 292, 295-304, 308-311, 313-315, 319, 327, 331 RCD00163, 165, 167-170, 175, 181-182, 185, 188, 200, 204, 212-213, 215-216, 220-221, 225-226, 229, 236, 238, 241, 243, 246, 254, 258-260, 263, 265
385B L	FDL00247

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Repair the cracked boom. Refer to Special Instruction, REHS3965, "Procedures for the Repair of Cracks in the Booms" for the correct repair procedures for the type of crack. The special instruction details 3 different repair procedures, depending on the type of crack.

When claiming for repairs, refer to the Service Claim Allowances table for the correct claim allowances for the type of repair performed. The actual repair performed should be detailed in the claim story in the format that is shown in the example below.

Example: This is a claim story for a Type B crack repair with boom reinforcement.

Completed Special Instruction, REHS3965, to repair cracks in the boom.
Claiming per the service letter guidelines for the following repairs:
R&I ? 45 hours
Transportation of boom - $1000
Repair for a type B crack ? 76.5 hours and $5600 misc
Installed Reinforcing Plates ? 20 hours labor and $1800 misc

Total Repair = Labor Hours = 141.5 hours
Misc. = $7,400
Transportation = $1,000

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-10000 hrs, 0-84 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-12000 hrs, 85-120 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%
12001-15000 hrs, 121-170 mo	0.0%	25.0%	0.0%	0.0%	100.0%	75.0%

NOTE: This is a 45.0-hour job for Group 1
NOTE: Use following table for "Hours Allowed" and "Misc Allowed" of each crack type.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-10000 hrs, 0-84 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-12000 hrs, 85-120 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%
12001-15000 hrs, 121-170 mo	0.0%	25.0%	0.0%	0.0%	100.0%	75.0%

NOTE: This is a 45.0-hour job for Group 2
NOTE: Use following table for "Hours Allowed" and "Misc Allowed" of each crack type.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-10000 hrs, 0-84 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-12000 hrs, 85-120 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%
12001-15000 hrs, 121-170 mo	0.0%	25.0%	0.0%	0.0%	100.0%	75.0%

NOTE: This is a 45.0-hour job for Group 3
NOTE: Use following table for "Hours Allowed" and "Misc Allowed" of each crack type.

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-10000 hrs, 0-84 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-12000 hrs, 85-120 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%
12001-15000 hrs, 121-170 mo	0.0%	25.0%	0.0%	0.0%	100.0%	75.0%