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PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS [REBE4449]
OPERATOR STATION
CONTROL GP-TRANSMISSION
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS
REBE4449-00

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08Oct2008


U-514
A-425
D-431
O-472

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS
3168 3065
PS51566
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51566" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
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TERMINATION DATE
31Oct2010

PROBLEM

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The existing directional control can fail on certain 422E, 428E, 432E, 434E, 442E or 444E backhoe loaders. If the existing directional control fails the backhoe loader may not be able to go forward or reverse.

AFFECTED PRODUCT

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Model Identification Number
*******Group  1*******
422E  HBE00241-00252, 254-260, 262-290, 292-296, 298-320, 323-447, 449-456, 458-466, 468-495, 499-501, 507-601, 608-655, 658-672, 675-707, 709-710, 712-722, 725, 727-760, 762-765, 773-784, 788-791, 794-824, 828-839, 841-852, 856-857, 859-912, 915-922, 944, 952-956, 958-960, 962-963, 966-970, 972, 974-978, 981-994, 996-1040, 1042, 1050-1058, 1060, 1062-1406, 1600-2564, 2567-2612, 2614-2622, 2624-2630, 2632-2640, 2642-2654, 2656-2664, 2667-2669, 2671-2674, 2676-2680, 2682, 2684-2696, 2698-2700
428E  SNL00150-00151, 153-163, 165, 167, 169-173, 175-187, 189-192, 194, 197-208, 210-256, 259, 262-267, 272-275, 280-281, 283-290, 295, 297-298, 303-400, 402-429, 431-443, 445-452, 459, 461-471, 474-475, 477-500, 503-509, 512-526, 528-529, 531, 533-543, 545-553, 560-561, 563, 566-568, 570, 580-581, 583-684, 686-687, 693, 695-697, 699-721, 724, 727-729, 732-734, 736, 738-833, 835-883, 887, 889, 891-957, 959-1026, 1029-1035, 1037, 1041-1044, 1046-1056, 1058-1064, 1066-1094, 1097-1180, 1185, 1189-1195, 1197, 1199-1200, 1203-1206, 1208-1382, 1393, 1396-1451, 1455-1463, 1468-2073, 2200-2386, 2388-2989, 2993, 2995-3015, 3020-3065, 3068-4087, 4089-4251, 4253-4434, 4442-4468, 4470-4492, 4494-4507, 4509, 4511-4524, 4526-4605, 4608, 4611-4644, 4650-4675, 4677-4684, 4686-4693, 4697, 4699, 4701, 4703, 4705, 4707-4713, 4716-4751, 4753, 4756-4759, 4762-4763, 4765, 4767-4768, 4777, 4779, 4781-4783, 4786-4788, 4790, 4796-4797, 4800, 4805, 4807, 4816, 4825-4827, 4829-4831, 4835, 4843, 4934
432E  BXE00285, 287, 293, 295-296, 299, 306-307, 312-313, 315, 317-322, 325-326, 330, 332, 335-337, 343-344, 374-377, 409, 412, 414, 416-417, 477-479, 484-486, 510, 512-514, 516, 536-537, 540-545, 550, 559, 576, 581, 592-593, 596-600, 604, 607, 609, 614-617, 634-635, 639-640, 646-647, 673-675, 679-681, 695, 699-704, 710-712, 738-741, 743, 772, 779-780, 791-792, 796-797, 799, 804-806, 808-810, 816, 868, 879, 900-905, 907, 926-929, 931, 938-942, 956-957, 960, 971-974, 978-979, 996-1000, 1002-1004, 1023-1024, 1046-1048, 1084, 1091-1093, 1103, 1112, 1114-1119, 1125, 1132-1133, 1135-1136, 1139, 1145, 1154-1175, 1178-1187, 1197, 1201-1203, 1205, 1207-1211, 1213-1261, 1263-1264, 1266, 1268-1270, 1272-1274, 1276-1279, 1283-1284, 1296, 1299-1300, 1302-1303, 1307, 1309, 1311, 1313, 1315-1323, 1331-1332, 1351, 1362, 1364-1372, 1415-1419, 1432, 1435-1444, 1448-1450, 1452-1455, 1457, 1460-1464, 1466, 1490, 1496, 1500-1502, 1505, 1536, 1539, 1541, 1548, 1551-1552, 1563-1565, 1569, 1576, 1619, 1628-1630, 1633-1642, 1646-1647, 1653-1654, 1661, 1663, 1669, 1671-1677, 1679, 1685, 1705, 1712, 1743, 1746, 1751, 1753-1773, 1775-1776, 1778-1780, 1784-1788, 1790-1792, 1795, 1798-1799, 1801-1802, 1804-1813, 1815-1816, 1818-1820, 1827, 1830-1832, 1835, 1838, 1841, 1844-1845, 1849-1852, 1857-1863, 1865, 1868, 1870-1873, 1886, 1888, 1893-1894, 1896, 1898, 1905, 1908, 1911, 1914-1916, 1929-1930, 1932, 1934-1935, 1946-1947, 1966-1967, 1974, 1977, 1990, 2000-2002, 2021-2022, 2030-2031, 2036, 2044-2046, 2048, 2054, 2057, 2209, 2225-2227, 2232-2236, 2239, 2243-2244, 2249, 2252-2260, 2262, 2266-2267, 2269, 2271, 2277, 2279, 2281-2284, 2286-2287, 2289-2290, 2292, 2294, 2298, 2300-2302, 2304-2307, 2309, 2318, 2320, 2323-2324, 2333-2335, 2337, 2342, 2344, 2374, 2409-2413, 2416, 2427-2429, 2431, 2434-2437, 2443, 2461-2462, 2480, 2483-2484, 2486, 2488-2489, 2501-2502, 2504-2517, 2519, 2521, 2523, 2528-2529, 2537-2539, 2544, 2552-2555, 2561-2572, 2575-2580, 2604, 2606-2612, 2627-2629, 2639-2642, 2644-2645, 2659, 2661-2662, 2675-2676, 2696-2697, 2702-2711, 2750-2752, 2781-2782, 2788-2790, 2812-2823, 2857, 2859, 2862-2870, 2878, 2896-2899, 2931-2942, 2967-2968, 2990-2991, 3009-3020, 3033, 3117-3120, 3134-3153, 3166-3169, 3180, 3196-3197, 3202, 3204-3206, 3208-3213, 3215-3216, 3243, 3247-3248, 3256, 3264-3278, 3281-3283, 3293-3297, 3323, 3327-3332, 3338-3358, 3360, 3362-3369, 3386-3399, 3458, 3475-3486, 3493-3494, 3496, 3498-3500, 3563-3585, 3621, 3629-3648, 3656-3672, 3674-3675, 3698-3703, 3705-3707, 3709-3713, 3727-3736, 3745-3756, 3758-3781, 3787, 3795-3799, 3803, 3828-3829, 3850-3851, 3853-3870, 3886-3890, 3895-3898, 3928, 3930, 3934-3937, 3955-3958, 3961, 3963-3964, 3966, 3968-3969, 3971, 3975-3977, 3980-3983, 3985-3994, 3999-4006, 4018-4021, 4093-4104, 4107-4114, 4132-4133, 4135-4138, 4142-4148, 4150-4157, 4198-4219, 4273-4275, 4291, 4304-4305, 4307, 4312, 4314
442E  GKZ00327, 382-386, 391-395, 407-413, 415, 664-665, 673, 675, 712, 730-742, 745-746, 760-765, 774, 780-782
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*******Group  2*******
432E  BXE00261, 265, 270, 272, 274, 333, 342, 347, 349-351, 353-364, 368-373, 378-382, 385-390, 393-398, 402-408, 410-411, 413, 415, 426, 428, 430-431, 436-438, 440-443, 446-448, 451-454, 457, 461-464, 467, 518-530, 552, 568-572, 574, 580, 582-583, 585-590, 594-595, 632, 637-638, 641-645, 648-660, 665-670, 672, 683-687, 713-714, 717-720, 724-727, 782-790, 793, 795, 801, 807, 811-815, 817-821, 824-843, 845-846, 848-850, 852-854, 858-866, 878, 949-951, 1050, 1054-1061, 1065-1066, 1070, 1424-1430, 1445-1447, 1451, 1456, 1458, 1484, 1495, 1497, 1503, 1507-1514, 1516-1518, 1520, 1532-1535, 1537-1538, 1540, 1542-1547, 1549-1550, 1553-1562, 1566-1568, 1570-1575, 1577-1618, 1620-1627, 1631-1632, 1643-1645, 1648-1652, 1655-1660, 1662, 1664-1668, 1670, 1678, 1680-1684, 1686-1704, 1706-1711, 1713-1742, 1744-1745, 1747-1750, 1752, 1774, 1777, 1781-1783, 1789, 1793-1794, 1796-1797, 1800, 1803, 1814, 1817, 1821-1826, 1828-1829, 1833-1834, 1836-1837, 1839-1840, 1842-1843, 1846-1848, 1853-1856, 1864, 1866-1867, 1869, 1874-1885, 1887, 1889-1892, 1895, 1897, 1899-1904, 1906-1907, 1909-1910, 1912-1913, 1917-1928, 1931, 1933, 1936-1945, 1948-1965, 1968-1973, 1975-1976, 1978-1989, 1991-1999, 2003-2020, 2023-2028, 2035, 2037-2043, 2047, 2049, 2053, 2055-2056, 2058-2060, 2200-2208, 2210-2224, 2228-2231, 2237-2238, 2240-2242, 2245-2248, 2250-2251, 2261, 2263-2265, 2268, 2270, 2272-2276, 2278, 2280, 2285, 2288, 2291, 2293, 2295-2297, 2299, 2303, 2308, 2310-2317, 2319, 2321-2322, 2325-2332, 2336, 2338-2341, 2343, 2345-2373, 2375-2408, 2414-2415, 2417-2426, 2430, 2432-2433, 2438-2442, 2444-2460, 2463-2479, 2481-2482, 2485, 2487, 2490-2500, 2503, 2518, 2520, 2522, 2524-2527, 2530-2536, 2540-2543, 2545-2551, 2556-2560, 2573-2574, 2581-2603, 2605, 2613-2626, 2630-2638, 2643, 2646-2658, 2660, 2663-2674, 2677-2695, 2698-2701, 2712-2749, 2753-2780, 2783-2787, 2791-2811, 2824-2856, 2858, 2860-2861, 2871-2877, 2879-2895, 2900-2930, 2943-2966, 2969-2989, 2992-3008, 3021-3032, 3034-3116, 3121-3133, 3154-3165, 3170-3179, 3181-3195, 3198-3201, 3203, 3207, 3214, 3217-3242, 3244-3246, 3249-3255, 3257-3263, 3279-3280, 3284-3292, 3298-3322, 3324-3326, 3333-3337, 3359, 3361, 3370-3385, 3400-3457, 3459-3474, 3487-3492, 3495, 3497, 3501-3562, 3586-3620, 3622-3628, 3649-3655, 3673, 3676-3697, 3704, 3708, 3714-3726, 3737-3744, 3782-3786, 3788-3794, 3800-3802, 3804-3827, 3830-3849, 3852, 3871-3885, 3891-3894, 3899-3927, 3929, 3931-3933, 3938-3954, 3959-3960, 3962, 3965, 3967, 3970, 3972-3974, 3978-3979, 3984, 3995-3998, 4007-4017, 4022-4092, 4105-4106, 4115-4131, 4134, 4141, 4149, 4158-4197, 4220, 4222-4244, 4246-4247, 4249-4250, 4252-4263, 4265, 4268, 4276-4285, 4289, 4294-4295, 4297-4299, 4301, 4309-4311, 4317-4318, 4323
434E  FSH00280, 284, 288, 291-292, 316-342, 344, 347-349, 351-382, 387-390, 392-396, 399-402, 404-410, 438-440, 443-458, 460-462, 464-469, 471-473, 485-512, 533-550, 569-571, 573-575, 583, 586, 606, 616-636, 638-719, 721-830, 900-1500, 1502-1505, 1507-1508
442E  GKZ00290, 292-294, 319-320, 332, 349-351, 356-361, 370-371, 379-380, 387, 439-511, 600-635, 637-640, 644-663, 666-672, 674, 676-711, 713-729, 743-744, 747-759, 766-773, 775-779, 783-784, 786
444E  LBE00310-00311, 313-316, 335-336, 342, 345, 407, 412-498, 600-737, 739-744, 746

PARTS NEEDED

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Qty

 Part Number Description
*******Group 1*******
1 2612207 CONTROL GP-XMSN (Standard shift)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 2612208 CONTROL GP-XMSN (Auto shift)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the appropriate service manual as necessary.

Replace the failed control group.
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2500 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2501-5000 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2500 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2501-5000 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING DUAL TIRE SPACER RINGS ON CERTAIN M313D, M315D, M316D, M318D, M322D, M318D MH, AND M322D MH WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPAIRING LEAKING REAR AXLE HOUSINGS ON CERTAIN 414E, 416E, 420E, 422E, 424II, 428E, 430E, 432E, AND 442E BACKHOE LOADERS; AND CP-533E, CP-563E, CP54, CP56, CP64, CP74, CS-533E, CS-563E, CS-583E, CS56, CS64, AND CS74 SOIL
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 414E INDUSTRIAL LOADERS, AND 416E, 420E, AND 430E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE COUNTERWEIGHT ASSEMBLY ON CERTAIN 324D FM, 325D FM, AND 330D FM EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET CYLINDER GROUP ON CERTAIN 312C EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE JUNCTION BOX GROUP ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN HYDRAULIC PUMP ON CERTAIN 345C AND 345C L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR RETIGHTENING THE 231-9164 QUICK CONNECTOR ON CERTAIN 319D AND 323D EXCAVATORS EQUIPPED WITH THE ACTUATOR CLAMSHELL ARRANGEMENT
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LEFT HAND REAR CAB GLASS ON CERTAIN 324D, 325D, 330D, AND 345D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ACTIVE MEDIUM PRESSURE FUNCTION SELECTOR SWITCH ON CERTAIN M313C, M315C, M316C, M318C, M322C WHEELED EXCAVATORS AND M322C MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING SPRINGS WITHIN THE 137-3391 VALVE GROUP ON CERTAIN 330B UHD, 345B L UHD, 345B L II UHD, 345C AND UHD EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AUTOMATIC ENGINE CONTROL (AEC) PRESSURE SWITCH ON CERTAIN M313D, M315D, M316D, M318D, AND M322D WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING CYLINDER RODS THAT HAVE SURFACE DISCOLORATION ON CERTAIN 320D, 324D, 325D, 330D, 345C EXCAVATORS (CONTAINMENT)
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MUFFLER AND MUFFLER BRACKET ON CERTAIN 320D, 320D L, 320D LRR, 320D RR, 323D L, 323D LN, AND 323D S EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REMOVING ALL 278-2639 FUEL PUMP TIMING TOOLS FROM DEALER STOCK
PRODUCT SUPPORT PROGRAM FOR INSTALLING THE INCREASED STICK SPEED KIT ON CERTAIN M313C AND M313D WHEELED EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SWIVEL GROUP STOP AND FOR CHECKING THE ENGINE OIL FILTER HOSES ON CERTAIN 307C MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 231-8048 OIL COOLER HOSE ON CERTAIN 3056E, DV-924G, 924G, 928G, AND 930G SMALL WHEEL LOADERS; AP-600 PAVERS; CP-563E, CP-573E, CP-663E, CS-563E, CS-573E, CS-583E, CS-663E, AND CS-683E VIBRATORY COMPACTORS; DV
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL 260-3010 SEAL KITS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW SOFTWARE AND REPLACING FUEL FILTERS ON CERTAIN 320D EXCAVATORS EQUIPPED WITH C6.4 ENGINES
PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC SWING MOTOR ON CERTAIN 330C L, 330D L, AND 336D L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING LOWER COMPACTOR ASSEMBLY ON CERTAIN CVP40 VIBRATORY PLATE COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN DRIVE PULLEY AND THE CRANKSHAFT PULLEY ON CERTAIN 308D MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN PUMP ON CERTAIN 320D, 320DL, 324D, 324DL, 325D EXCAVATORS AND 950H, 962H, 966H, 972H WHEEL LOADERS