PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN PUMP ON CERTAIN 320D, 320DL, 324D, 324DL, 325D EXCAVATORS AND 950H, 962H, 966H, 972H WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN PUMP ON CERTAIN 320D, 320DL, 324D, 324DL, 325D EXCAVATORS AND 950H, 962H, 966H, 972H WHEEL LOADERS [REBE4578]

HYDRAULIC SYSTEM

PUMP GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN PUMP ON CERTAIN 320D, 320DL, 324D, 324DL, 325D EXCAVATORS AND 950H, 962H, 966H, 972H WHEEL LOADERS

REBE4578-00

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25Nov2008

U-602

D-513

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN PUMP ON CERTAIN 320D, 320DL, 324D, 324DL, 325D EXCAVATORS AND 950H, 962H, 966H, 972H WHEEL LOADERS
5070		PS51593

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51593" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Nov2010

PROBLEM

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The barrels within the main pump may crack or break on certain 320D, 320DL, 324D, 324DL, 325D Excavators and 950H, 962H, 966H, 972H Wheel Loaders.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
320D	CXY00149-00152, 157-166, 175, 182, 184-188, 190-191, 197-207, 211, 213-253, 265-285, 291-295, 303-310, 312-326, 328-329, 332-334, 336-339, 341-415 DHK00150, 152, 154, 156, 166, 172, 187, 189, 197, 213, 220, 251, 254, 407, 427, 497, 499-500, 534-535, 583, 586, 592, 610, 612, 636, 667, 675, 685, 719, 725, 735, 738-739, 741, 746, 752, 776, 788-791, 793, 808, 812, 818, 823, 826, 828, 833, 835-838, 841, 843, 847-849, 851, 853-854, 1002, 1011-1014, 1016, 1018-1023, 1027, 1029, 1031-1032, 1034-1039, 1053-1056, 1058-1061 FAL00177-00181, 191, 204, 215, 218-219, 224, 229, 235, 240, 245-248, 251-263, 265-268, 273-281, 283-284, 286, 291, 297, 304-305, 313, 316, 318-319, 324, 326-329, 331-340, 342-344, 346-353, 357-361, 367-370, 374-377, 379-380, 382-383, 387-393, 399-406, 409 JGZ00151-00478, 481-482, 484-560, 562-739, 741-865 KGF00299, 323, 332, 339, 354-355, 372, 374, 381, 384, 399, 403, 407-410, 414, 418-419, 423-427, 442, 444, 465, 480, 495-499, 503-504, 517, 522, 528, 531, 534-535, 552, 561-562, 578, 588, 591, 596, 599, 602, 604-605, 611, 615, 618, 621-622, 624-625, 630-632
320D (OEM)	GPX00300-00301, 304-322, 324-332
320D L	MDE00114-00123, 189-193, 199-201, 224-228, 234-238, 245-249, 255-259, 266-270, 276-278, 305-309, 315-316, 322-326, 332-336, 342-346, 352-353, 374-378, 395-398, 403-407, 414-417, 422-426, 433-436, 441-445, 452-455, 460-464, 471-474, 479-483, 514-519, 526-529, 534-539, 546-549, 554-559, 566-569, 574-618, 679-682, 687-690, 695-700, 704-711, 720-721, 725, 748, 750, 755-761, 765, 767, 769-771, 777, 779, 802, 804-808, 813-816, 821-825, 830-835, 840-845, 850-853, 855-874 MGG00111-00113, 116-117, 121, 125

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*****Group 2*****
324D	CJX00176-00179, 181-182, 184-185, 188-189, 193-200, 203-227, 229-231, 233-234, 236
324D L	DFP00130, 132, 134-135, 138-140, 142, 144, 149-150, 152-154, 159-161, 163-164, 169-170, 176, 179-183, 190-192, 197, 203, 205, 207, 212-214, 216, 232, 238-239, 244-247, 250-255, 258-259, 268-271, 275-277, 279-285, 287, 290-294, 297-313, 315-316

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*******Group 3*******

325D

DBH00105-00276

KBE00125-00172, 187-206, 216-219

KDG00155-00159, 164, 171-175, 197

SCR00253-00256, 267, 270-275, 279-282, 289, 291, 293, 295, 324, 329, 350-356, 370-375, 377, 385-388, 405, 409-416, 425-426, 432, 438, 440-449, 457-459, 461, 463, 468-470, 477, 481, 483-485, 487-491, 493-495, 502-504, 506-507, 509, 515-516, 518, 520-521, 544, 551-553, 576-577, 584-585, 604-606, 608-610, 628, 630, 640-642, 647, 667

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*****Group 4*****
950H	J5J00143, 147-191, 193-194, 196-213, 215-245, 249-254, 256-270, 272-279, 281-285, 288-291, 294-295, 299-304, 306, 308-309, 312, 316-326, 329, 332-334, 337-339, 342, 346-347, 351-353, 357-363, 365-369, 374-380, 383-385, 387, 389-391, 393, 407, 414, 417-421, 424-428, 438-441, 449-450, 453-454, 460-462, 467-469, 472, 476, 478, 487-489, 491, 493, 503, 505-506, 509, 511-513, 515, 517, 519, 521-522, 524, 526-528, 535, 537, 556-557, 563-565, 569-570, 581
962H	J6J00147, 149-176, 178, 180-181, 184, 186-187, 189-190, 196-198, 204-205, 209, 214, 216, 222, 225, 229-230, 233, 235, 237

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*****Group 5*****
966H	A6J00153-00172, 180-185, 187-192, 203-217, 228-241, 252-272, 278, 284-288, 291-298, 304-306, 312-321, 327, 338, 349-350, 356-369, 390-393, 395-396, 400-403, 408, 421, 426-450, 466, 469, 473-480, 484-525, 542-554, 557, 570-578, 580-593, 596-599, 611-615, 621-639, 641-661, 663, 675, 677, 679, 681, 683, 685-694
972H	A7J00153, 155-183, 186, 188-204, 206-210, 212-223, 226-228, 231-233, 235-236, 238-242, 250

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2726955	PUMP GP-2PS-B-V
AVSpare recommends no initial part stocking for this service letter program.
*****Group 2*****
1	2726957	PUMP GP-2PS-C-V
AVSpare recommends no initial part stocking for this service letter program.
*****Group 3*****
1	2726959	PUMP GP-2PS-C-V
AVSpare recommends no initial part stocking for this service letter program.
*****Group 4*****
1	2928767	PUMP GP-PS-V-B
AVSpare recommends no initial part stocking for this service letter program.
*****Group 5*****
1	2928768	PUMP GP-PS-V-B
AVSpare recommends no initial part stocking for this service letter program.

ACTION REQUIRED

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If the pump fails, replace the pump with the appropriate pump per the Parts Needed table. Refer to your machine's Disassembly and Assembly Manual for removing and installing the main pump.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 2

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-4000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 3

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-4000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 4

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-4000 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%