PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC SWING MOTOR ON CERTAIN 330C, 330C L, 330D, AND 330D L EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC SWING MOTOR ON CERTAIN 330C, 330C L, 330D, AND 330D L EXCAVATORS [REBE4582]

HYDRAULIC SYSTEM

MOTOR GP

PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC SWING MOTOR ON CERTAIN 330C, 330C L, 330D, AND 330D L EXCAVATORS

REBE4582-00

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08Jun2009

U-212

D-182

O-188

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC SWING MOTOR ON CERTAIN 330C, 330C L, 330D, AND 330D L EXCAVATORS
5058 79PA		PS51676

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51676" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Jun2011

PROBLEM

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The existing swing motor piston shoe can fail on certain 330C, 330C L, 330D, and 330D L Excavators. If the swing motor piston shoe fails, it will cause swing operation problems.

AFFECTED PRODUCT

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Model	Identification Number
330C	BTM00161, 172 CAP00175-00194, 196, 199-200, 204-228, 234-238, 244-267, 271-272, 274-283, 285-306, 308-325, 327-340, 342-449, 451-466, 469-513, 516-574, 576-586, 588, 590-600, 602-606, 612-613, 615-624, 626-638, 640-652, 654-673, 675, 678-690, 692, 695-705, 708-787, 789-841, 843-884, 891-893, 896-909, 911-969, 971-972, 978-991, 993, 995-1002, 1004-1006, 1008-1016, 1018-1021, 1024-1028, 1030-1032, 1034-1043, 1045-1046, 1048-1052, 1054-1071, 1073-1114, 1116-1131, 1133-1155, 1157-1167, 1169-1179, 1181-1183, 1185-1186, 1188-1191, 1193-1203, 1205-1214, 1216-1219, 1221-1239, 1241-1259, 1261-1305, 1307-1311, 1313, 1315-1529, 1531-1534, 1536-1542, 1544, 1546-1551, 1554-1559, 1561-1568, 1571-1581, 1583-1590, 1592-1594, 1596-1663, 1665-1670, 1673-1685, 1689-1698, 1700-1740, 1742-1750, 1752-1767, 1769-1966, 1968-2054, 2056-2137, 2139-2141, 2143-2245, 2247, 2249-2294 CGZ00103-00120, 122-184, 186-193, 195-220, 222-251, 253-279, 281-344, 346-524, 526-573, 575-617, 619-621, 623-650, 652-688, 690-701, 703-787, 789-831, 833-973, 975-995 GAG00189, 221, 228, 292, 302, 313, 318, 327, 342 HAA00207, 215, 224, 243, 260, 273, 282, 296, 307, 312, 326-327, 348, 353, 357, 360, 374, 378, 386, 457 JAB00344-00350, 354, 356-633, 637-638, 640-642, 644-645, 647-649, 651, 653-680, 684-685, 688-718, 721-722, 724, 727, 729-730, 732-754, 757-762, 765-767, 775-785, 787-792, 797-799, 801-803, 805-811, 821-824, 826-832, 835-841, 843-845, 847 JCD00259-00297, 299-375 KDD00131-00136, 139-145, 147-150, 152, 154-157, 159, 161-171, 173-199, 201, 203-223, 225-240, 242-318, 320-323, 325-337, 340-383, 386-396, 398-405, 407-427, 429-441, 443-457, 459, 461-462, 464-500, 503, 505, 507-513, 515-520, 522-537, 540-580, 582-614, 616-621, 623-630, 635, 638-642, 645-650, 653-658, 661-666, 669-671, 676-680, 682, 684-693, 696-702, 705-710, 713, 717-718, 720-721, 723-726, 728-729, 731-732, 734-737, 739-740, 742-743, 745, 747, 749-750, 752, 754-756, 758-759, 761-762, 764-767, 771-772, 774-775, 777-778, 780-786, 788-790, 792-797, 799-802, 804, 806, 811-814, 816-818, 820-821, 825, 827, 829-831, 833-838, 841-843, 845-847, 849-854, 857-859, 861-862, 864-866, 868-870, 872, 875, 877-882, 885-886, 890-893, 896-899, 902-903, 906-910, 913-914, 916-918, 920-922, 925-933, 935-943, 946-947, 949-959, 961-963, 965-975, 977-979, 981-986, 988-990, 992-1001, 1003-1004, 1006-1010, 1012, 1014, 1016-1031, 1034-1046, 1049-1060, 1062-1071, 1074-1081, 1085-1092, 1095-1098, 1100-1103, 1105-1109, 1112, 1114, 1116-1121, 1123-1128, 1131, 1133-1138, 1140-1151, 1153-1161, 1163-1178, 1180-1191, 1193-1194, 1198-1202, 1204-1212, 1214, 1216-1230, 1232-1242, 1245-1248, 1250-1276, 1278-1287, 1289-1297, 1299-1315, 1317-1324, 1329-1330, 1332-1334, 1336-1343, 1345-1346, 1350-1395, 1397-1405, 1408-1413, 1415-1421, 1423, 1426-1435, 1441, 1443-1445, 1447-1451, 1453-1459, 1461-1464, 1470-1478, 1480-1483, 1485-1487, 1489-1492, 1494-1497, 1500-1502, 1504-1507, 1509-1512, 1514-1515, 1517, 1521-1522, 1524-1526, 1529-1531, 1533-1542, 1545-1546, 1548-1549, 1551-1554, 1556-1560, 1562-1564, 1566-1568, 1570-1573, 1576-1579, 1581-1582, 1584, 1587, 1589-1591, 1594-1595, 1598-1599, 1601-1602, 1604, 1606, 1609, 1613-1615, 1617-1618, 1620-1623, 1625-1629, 1631-1633, 1635-1636, 1638, 1640-1641, 1643-1644, 1646, 1648-1651, 1653-1654, 1656-1657, 1659-1667, 1671, 1673, 1676, 1678, 1680, 1683-1687, 1689, 1691, 1693, 1701, 1704 MCA00153-01391
330C L	CYA00314, 316, 318, 320, 322-324, 326-327, 329-330, 332-333, 335-336, 338, 340, 342-343, 345-349, 351-353, 355-361, 363-365, 367-369, 371-377, 379-381, 383-385, 387-393, 395, 397, 399-405, 407-418, 420-422, 424-426, 428-430, 432-434, 436-437, 439-441, 443-444, 446-448, 450-451, 454-458, 461-463, 466-467, 469-474, 476-480, 483-484, 486-487, 489-490, 492-495, 497-499, 501-503, 505-507, 509-511, 513-518, 520-523, 525-526, 528-550, 555, 557-559, 561-563, 565-566, 568, 570-572, 574-576, 579, 581, 583, 585, 587, 600, 602-606, 608-610, 613-614, 616-621, 623-632, 634-635, 807, 900-902, 948, 957-961, 963-967, 969-1031, 1035-1037, 1039-1042, 1044-1045, 1047-1050, 1053-1054, 1056-1057, 1059, 1061-1089, 1091-1092, 1094-1095, 1097-1098, 1100-1106, 1109, 1111-1121, 1128-1171, 1175-1183 DKY00142-00151, 153-176, 178-180, 182-191, 197-199, 206-207, 209-216, 218-244, 246-316, 318-320, 323-324, 327-335, 337-380, 382-404, 406-412, 417, 419-420, 422, 425-647, 649-654, 656-786, 788-843, 845-897, 899-985, 987-1049, 1051-1059, 1061-1136, 1138-1330, 1332-1334, 1336-1355, 1357-1413, 1415-1428, 1430-1487, 1489-1634, 1636-1674, 1676-1713, 1715-1809, 1811-1876, 1878-1895, 1897-1900, 1902-1907, 1909-1959, 1961-2001, 2003-2040, 2042-2180, 2182-2219, 2221-2291, 2293-2519, 2521-2747, 2749-2958, 2960-3351, 3353-3363, 3365-3506, 3508-3556, 3558-3715, 3717-3724, 3726-3760, 3762-3903, 3905-3954, 3956, 3958, 3960-4043, 4045, 4047, 4049-4149, 4152, 4154-4281, 4283-4318, 4320-4345, 4347-4351, 4354-4359, 4361-4590, 4592-4609 GKX00129-00149, 151-157, 159-170, 179-195, 200-426, 428-489, 491-498, 500-510, 512-513, 515-573, 575, 580 RBH00176, 196, 252, 257
330D	EAH00192-00194, 196-202, 204, 206-459, 462-492, 494-1635 ERN00242-00342, 344-406, 409-415 FFK00138-00159, 174-239, 241-510 GGE00204-00288, 290-327, 329-335, 337-354, 356-711, 713-877, 879-882, 884-896, 899-904 LDR00199, 284, 327-328 MEY00172, 176, 179, 183-186, 189-193, 196-197, 199-200, 202-204, 206-212, 215-219, 221-222, 224-253, 256, 258, 260-261, 264-273, 275, 278-369, 372, 376-383, 393, 395, 397-421, 424-429, 437-440, 442-445, 447-448, 452 NBD00143, 153-219, 221-225, 228-275, 277-294, 296-312, 315, 317-318, 321-324, 330-336, 338-352, 354-356, 361, 363-365, 368-373, 375-391, 393-406, 412, 414, 417-432, 442, 447, 449-455, 458-466, 468-501, 503-504, 507-510, 512-523, 525-533, 535, 537-548, 551, 554-556, 558-560, 562, 566, 569, 571, 575, 578-583, 586-587, 594, 599-601, 603-612, 614-628, 630, 636-646, 648-654, 656-687, 689-695, 697-698, 701, 728-730, 745, 747-749, 753-756, 761-762, 764-768, 771, 773, 788, 791-795, 797, 799, 803, 805, 809-817, 819, 821-824, 826-828, 830, 832-834, 836-837, 839-846, 848, 862, 868-873, 875, 880, 891, 893-896, 901-903, 905-908, 912-913, 918, 921, 930, 934-952, 954, 969-982, 984-986, 991, 997, 1004, 1006-1007, 1009, 1021-1022, 1024, 1027-1029, 1032, 1035, 1037, 1039, 1045, 1054, 1072, 1074, 1076, 1082-1083, 1087-1096, 1103, 1120-1121, 1124-1125, 1127-1130, 1140-1141, 1143-1159, 1161-1164, 1172-1176, 1178, 1187, 1192-1195, 1198-1199, 1201-1208, 1212-1213, 1229-1230, 1232, 1236, 1238-1245, 1247, 1253, 1255, 1259-1283, 1285, 1287-1288, 1290, 1292, 1296-1297, 1300, 1313, 1315-1317, 1319-1322, 1324-1328, 1330, 1336-1353, 1356, 1360, 1362-1365, 1369-1370, 1372, 1396, 1398-1404, 1407, 1409, 1413, 1417-1418, 1422-1432, 1434, 1436, 1438-1449, 1454, 1457, 1468-1470, 1474 RAS00170-00180, 182-223, 225-298, 300-324, 326-334, 336-339, 341-352, 354-435, 437-465, 468-490, 492-579, 581-583, 585-590, 592-647, 649-685, 687-710, 712-723, 725-741, 743-779, 781-859, 861-913, 915-932, 934-1023, 1025-1030, 1033-1070, 1073-1075, 1078-1090, 1092-1314
330D L	B6H00101-00112, 114-128, 130-134, 139-145, 151-178, 182, 184-185, 187-190, 192-194, 197-202, 204-207, 212, 216-220, 224-227, 229-231, 233-235, 237-245, 247-248, 251-252, 255-265, 268-283, 286-287, 289, 291-296, 298-304, 306-336, 338-341, 343-347, 349-350, 352, 354-355, 357-366, 368-370, 373-378, 380-382, 385-389, 391-394, 396-399, 401-403, 405-406, 408-409, 411, 413-415, 418-422, 425, 476-478, 481-482, 484-486, 495-496, 498, 500-503, 505-510, 520-533, 535, 538, 547, 549, 551, 559-560, 568-647 HAS00251-00277, 279-297, 299-324 MWP00181-00265, 267-362, 364-367, 369-421, 423-548, 550-551, 553-667, 669-700, 702-774, 776-905, 907-908, 910-952, 954-979, 981-1043, 1045-1078, 1080-1138, 1140-1345, 1347-1381, 1383-1671, 1673-1919, 1921-1942, 1944-2404, 2406-2746, 2748-3335, 3337-3385 R2D00201-00205, 211, 213, 216-218

PARTS NEEDED

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Qty	Part Number	Description
1	4I5849	SEAL-O RING
1	937521	FILTER
1	1884164	BARREL
1	1884165	PLATE
1	1884166	PLATE
1	1884167	PLATE
1	2042677	PLATE-VALVE
1	3349982	PISTON AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Disassembly and Assembly Manual, RENR5438, "Swing Motor - Disassembly" and "Swing Motor - Assembly" in order to disassemble, rework with the new parts, and assemble the swing motor. After the swing motor has been reworked, perform a machine flushing and exchange the drain filter with a new one.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%