PRODUCT SUPPORT PROGRAM FOR REPLACING THE 286-4201 TUBE ASSEMBLY ON CERTAIN 414E INDUSTRIAL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 286-4201 TUBE ASSEMBLY ON CERTAIN 414E INDUSTRIAL LOADERS [REBE4608]

FRAME AND BODY

FRAME GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 286-4201 TUBE ASSEMBLY ON CERTAIN 414E INDUSTRIAL LOADERS

REBE4608-01

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21Nov2008

(Revised 12Feb2009)

U-591

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 286-4201 TUBE ASSEMBLY ON CERTAIN 414E INDUSTRIAL LOADERS
7054		PS51591

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51591" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 21Nov2008 Service Letter. Changes have been made to the Parts Needed to include two 316-1058 Pins.

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TERMINATION DATE

30Nov2010

PROBLEM

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The 286-4201 Tube Assembly can bend or crack on certain 414E Industrial Loaders. If the tube assembly cracks or bends, it can cause the rear hitch to function incorrectly.

AFFECTED PRODUCT

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Model	Identification Number
414E IL	ELB00150-00694

PARTS NEEDED

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Qty	Part Number	Description
2	3B8489	FITTING
2	1793511	BEARING-SLEEVE
1	3161055	PIN
2	3161058	PIN
1	3161063	TUBE AS
1	3161075	BEARING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the failed 286-4201 Tube Assembly with a new 316-1063 Tube Assembly. If the lift cylinder pin currently used at the cylinder rod end is 25mm (1.0 in) in diameter (Pin part number 284-4216), the cylinder rod eye will need to be reworked. Refer to the attached Rework Procedure for reworking the cylinder rod eye.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2500 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2501-5000 hrs, 25-48 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 4.0-hour job
An additional 3 hrs can be claimed to re-work the lift cylinder rod eye to accept the larger diameter pin.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Update the lift cylinder rod eye per the following:

Bore out the lift cylinder rod eye to 42.9 mm +/- 0.02mm.

Install the 316-1075 Bearing using a press, and replace the 25 mm diameter pin with a 37 mm diameter pin to attach the lift cylinder rod eye to the tube assembly.