PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET CYLINDER PISTON ON CERTAIN 416E, 422E, 428E, 432E, AND 434E BACKHOE LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET CYLINDER PISTON ON CERTAIN 416E, 422E, 428E, 432E, AND 434E BACKHOE LOADERS [REBE4656]

HYDRAULIC SYSTEM

CYLINDER GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET CYLINDER PISTON ON CERTAIN 416E, 422E, 428E, 432E, AND 434E BACKHOE LOADERS

REBE4656-01

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24Mar2009

(Revised 10Feb2010)

U-119

A-105

D-100

O-104

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET CYLINDER PISTON ON CERTAIN 416E, 422E, 428E, 432E, AND 434E BACKHOE LOADERS
5457		PS51641

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51641" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 24Mar2009 Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Mar2011

PROBLEM

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The existing bucket cylinder piston can fail on certain 416E, 422E, 428E, 432E, and 434E Backhoe Loaders. If the existing bucket cylinder piston fails it can cause the cylinder to have excessive drift and/or not be operable and potentially damage the cylinder barrel.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
416E	SHA00116-07176, 7178-7363, 72107
416E ST	BWC00150-00159, 180-372

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*****Group 2*****
422E	DSK00150-00302, 304-305, 307-308, 316-317, 319-328, 332-333, 336, 338-340, 349-434 HBE00240-01406, 1600-2951
428E	DXC00150-00316, 322, 324, 326, 337-339, 343-421, 424, 427-428, 430-448, 450, 452-563 SNL00150-02073, 2200-5515
432E	BXE00188, 260-2060, 2200-4598 RXS00150-00196, 198-199, 202-362
434E	FSH00280-00830, 900-1625 SXB00150-00177, 186-207

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*****Group 3*****
416E	CBD00940-04967

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3364179	PISTON
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3364179	PISTON
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3364179	PISTON
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to your machines Disassembly and Assembly Manual, "Backhoe Bucket Cylinder - Remove and Install", for replacing the bucket cylinder piston.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-3000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-5000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 6.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-3000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-5000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 6.0-hour job for Group 2

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-3000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-5000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%