EPC Parts Catalogs

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING CYLINDER ON CERTAIN 414E, 416E, 420E, 422E, 428E, 430E, 432E, AND 442E BACKHOE LOADERS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING CYLINDER ON CERTAIN 414E, 416E, 420E, 422E, 428E, 430E, 432E, AND 442E BACKHOE LOADERS [REBE4692]
STEERING SYSTEM
CYLINDER GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING CYLINDER ON CERTAIN 414E, 416E, 420E, 422E, 428E, 430E, 432E, AND 442E BACKHOE LOADERS
REBE4692-01

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10Dec2008
(Revised 14Jul2009)


U-633
A-524
D-538
O-577

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING CYLINDER ON CERTAIN 414E, 416E, 420E, 422E, 428E, 430E, 432E, AND 442E BACKHOE LOADERS
4303 4313 3020
PS51604
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51604" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
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NOTE:

This Revised Service Letter replaces the 10Dec2008 Service Letter. Changes have been made to the Affected Product, Service Claim Allowances, and Action Required.

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TERMINATION DATE
31Dec2010

PROBLEM

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The existing steering cylinder can fail on certain 414E, 416E, 420E, 422E, 428E, 430E, 432E, and 442E Backhoe Loaders. If the existing steering cylinder fails by internally bypassing oil it can be replaced.

AFFECTED PRODUCT

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Model Identification Number
*******Group  1*******
416E CBD02138-02140, 2143, 2145-2151, 2154-2161, 2165-2167, 2170-2171, 2181, 2186-2187, 2197, 2203, 2206, 2209-2210, 2214-2216, 2228-2231, 2233-2234, 2242-2243, 2250-2251, 2253-2254, 2260, 2270, 2272, 2274, 2281-2283, 2286-2287, 2289-2293, 2297-2299, 2301-2303, 2306, 2308, 2310, 2312, 2314-2317, 2320, 2324-2326, 2331, 2335, 2349-2351, 2354, 2365-2369, 2371-2372, 2375-2376, 2383-2384, 2397-2399, 2406, 2408, 2411, 2415-2417, 2419-2429, 2431-2432, 2436-2444, 2447-2451, 2453-2455, 2457-2460, 2463-2465, 2467, 2479-2480, 2483, 2487, 2490-2497, 2500-2503, 2508-2509, 2512, 2514, 2530, 2555-2556, 2579-2581, 2583-2588, 2590-2593, 2600, 2604, 2610, 2617-2618, 2623-2624, 2632-2634, 2638-2641, 2645, 2653, 2655-2656, 2672-2674, 2678-2680, 2683-2686, 2688, 2690-2691, 2695, 2697, 2699, 2707, 2709, 2720-2721, 2725-2727, 2731-2733, 2739, 2744-2746, 2751, 2753, 2764, 2766-2767, 2773, 2779-2780, 2782, 2784-2786, 2789-2790, 2792-2794, 2796, 2799-2803, 2807-2808, 2811, 2821-2837, 2839-2840, 2842-2843, 2845-2846, 2850-2851, 2856-2857, 2859, 2863-2865, 2875-2903, 2907-2909, 2919, 2924, 2926-2927, 2933, 3008, 3079

SHA02783, 2785, 2788, 2794, 2801, 2804, 2806, 2809, 2818-2820, 2822, 2824, 2829, 2832, 2838, 2841, 2846-2847, 2850, 2854, 2856, 2858, 2866-2870, 2872, 2875, 2877, 2881-2888, 2892-2896, 2899, 2901, 2903-2904, 2907-2909, 2911-2919, 2921, 2924-2925, 2927, 2929-2934, 2937-2938, 2942, 2946-2947, 2949, 2951-2952, 2955-2962, 2964-2966, 2968-2973, 2975-2978, 2980, 2984-2986, 3007, 3009, 3024-3025, 3028, 3030, 3033-3034, 3040-3041, 3049-3050, 3052-3053, 3065, 3070, 3072-3073, 3076, 3080-3081, 3084, 3086-3089, 3094-3096, 3098-3100, 3102-3103, 3106-3107, 3110, 3112, 3115-3117, 3121-3124, 3126-3128, 3131, 3133-3135, 3138-3139, 3141, 3144-3152, 3155-3161, 3166, 3179, 3181, 3183-3185, 3187, 3195, 3205, 3208, 3210, 3214, 3216-3217, 3224-3227, 3229, 3231-3232, 3234-3236, 3238-3251, 3254-3256, 3258-3260, 3262-3264, 3266-3268, 3270-3271, 3273, 3276-3278, 3281, 3283, 3287-3291, 3293, 3295, 3299-3303, 3305, 3328, 3331, 3334, 3336, 3339, 3348-3349, 3352-3361, 3363, 3369-3370, 3373-3378, 3381-3382, 3384, 3398, 3419, 3425-3426, 3428-3429, 3433-3437, 3440, 3442, 3444, 3447, 3450-3451, 3453, 3455, 3458, 3463, 3466-3469, 3471, 3473, 3479, 3486, 3490, 3497, 3505, 3513, 3539, 3555, 3563, 3565-3572, 3574-3599, 3601-3605, 3608-3612, 3616, 3618, 3621, 3623-3624, 3628, 3630, 3632-3634, 3636, 3638-3639, 3641, 3643, 3645, 3649, 3652-3661, 3667, 3671, 3684-3697, 3699-3700, 3717-3718, 3727-3728, 3732-3733, 3735, 3737-3738, 3742-3750, 3753, 3757-3758, 3802, 3807, 3812-3813, 3816-3818, 3833-3834, 3838, 3843, 3851, 3855, 3873, 3881, 3885, 3889, 3893-3904, 3906, 3908-3922, 3924-3927, 3929, 3931-3932, 3940-3943, 3955, 3958, 3966, 3968-3969, 3977, 3979, 3984-3985, 3990-3995, 3997-4002, 4004-4006, 4008-4010, 4012-4013, 4016-4017, 4019-4021, 4023-4026, 4032-4034, 4037-4042, 4044-4050, 4053, 4055, 4059-4060, 4062-4063, 4065-4067, 4072-4073, 4078-4080, 4082-4086, 4088-4090, 4097-4098, 4107, 4109, 4125-4127, 4131, 4134, 4140-4143, 4145, 4147-4148, 4152, 4154, 4158-4159, 4167, 4171, 4176-4177, 4182, 4186, 4193-4194, 4196-4200, 4202-4206, 4211, 4214-4216, 4220, 4222-4223, 4227-4232, 4241-4242, 4244-4249, 4251, 4253, 4256-4261, 4268, 4270, 4272, 4275-4276, 4297, 4301, 4349, 4367-4369, 4371, 4375, 4379-4380, 4389, 4391-4393, 4395-4396, 4398-4400, 4402-4409, 4411-4412, 4415-4417, 4422, 4424-4427, 4437, 4444-4445, 4447, 4449, 4452-4453, 4456, 4462, 4467, 4471, 4484-4485, 4490-4498, 4500-4501, 4503, 4506, 4508-4509, 4511-4513, 4516-4527, 4531, 4533-4538, 4556, 4560, 4566-4567, 4573, 4577, 4580, 4586, 4591, 4608, 4617, 4619, 4621, 4625, 4631-4634, 4639-4640, 4642-4643, 4649, 4657-4658, 4661-4666, 4669, 4672-4677, 4679-4681, 4684, 4686, 4691, 4696-4697, 4699, 4703-4704, 4709-4712, 4717, 4719-4722, 4724, 4726-4728, 4730-4732, 4734-4735, 4738-4748, 4750-4752, 4754-4755, 4757, 4760-4763, 4765-4767, 4772, 4777, 4779-4781, 4784, 4789-4790, 4794-4795, 4819, 4822, 4824, 4840-4842, 4847-4850, 4853, 4889, 4896, 4903, 4915-4916, 4918, 4921, 4924-4926, 4930-4935, 4937-4940, 4942-4943, 4945, 4947-4951, 4955, 4959-4967, 4970, 4974-4976, 4978, 4989-4990, 5046, 5050-5056, 5058-5060, 5062-5074, 5076-5077, 5092, 5102, 5124, 5126-5127, 5130, 5134, 5140-5141, 5144-5147, 5161-5164, 5180, 5184-5187, 5194, 5199, 5260-5263, 5287, 5290, 5295-5297, 5299-5300, 5303-5305, 5307-5313, 5315-5320, 5322-5324, 5397-5398, 5400-5403, 5406, 5408, 5413-5415, 5417-5422, 5427, 5429-5430, 5432-5433, 5435, 5463, 5465, 5469-5470, 5518, 5527, 5541-5542, 5560-5563, 5575-5586, 5588-5589, 5592, 5595-5599, 5601-5603, 5606, 5611, 5613, 5616, 5621, 5628-5632, 5634, 5637, 5640-5641, 5648-5649, 5652-5656, 5660-5661, 5663-5668, 5689, 5725
420E HLS04852, 4854-4855, 4858-4859, 4871, 4883, 4889, 4892-4893, 4895, 4902, 4906, 4911, 4921, 4963, 4998, 5001, 5003, 5011, 5018, 5029, 5066, 5074, 5090, 5098, 5189, 5196, 5257, 5259, 5482, 5510, 5512, 5519, 5530, 5554, 5575, 5577-5591, 5594-5595, 5597, 5601, 5608-5611, 5640-5641, 5691, 5708-5709, 5722-5723, 5729-5730, 5749-5751, 5773, 5775, 5782, 5784, 5786-5787, 5790, 5793, 5799, 5815, 5848, 5854, 5857, 5863, 5867, 5871, 5879-5880, 5885, 5890, 5905-5906, 5910, 5916, 5919, 5962, 5964, 5989, 6017, 6023, 6026, 6034-6035, 6038-6040, 6044, 6050-6051, 6061-6062, 6089, 6092, 6095, 6103-6104, 6106, 6108-6109, 6111, 6113-6114, 6119-6120, 6123, 6127, 6130, 6132, 6134-6135, 6141, 6144, 6147, 6150, 6156-6157, 6165, 6183, 6198, 6225, 6261, 6277, 6298, 6398-6399, 6416, 6447, 6456, 6496, 6506, 6587, 6590, 6604-6605, 6628, 6642, 6645, 6655, 6670, 6679, 6681, 6684-6685, 6689, 6696, 6701, 6706, 6732, 6734-6735, 6744-6746, 6840-6841, 6844, 6858, 6860, 6862-6863, 6866, 6882, 6886, 6895, 6897, 6909, 6941, 7016, 7042, 7046-7047, 7054, 7069, 7083, 7087, 7089-7091, 7093-7094, 7098, 7102, 7104, 7106, 7108, 7116, 7122, 7129, 7135, 7137, 7141-7142, 7144, 7158, 7160, 7162, 7166, 7169, 7171, 7177, 7179, 7187, 7190, 7194, 7196, 7199, 7210, 7291, 7293, 7344, 7353, 7357, 7384, 7386, 7388, 7395, 7400-7402, 7414, 7429, 7486, 7496, 7509-7510, 7524, 7609, 7708, 7790, 7795, 7797, 7802-7803, 7822, 7840, 7844, 7849-7850, 7862, 7866, 7878, 7880-7881, 7883, 7885-7886, 7892-7893, 7896-7900, 7905, 7914, 7916, 8033, 8039, 8050, 8085, 8091, 8096, 8099, 8135, 8179, 8198, 8200-8201, 8203, 8205, 8208, 8320, 8322

KMW01954, 2000, 2153-2154, 2508, 2584, 2800, 3146

PHC00217

PRA00390, 408, 431, 433-436, 451-453, 464, 466, 471, 473, 475, 484, 491-492, 495-496, 595, 600, 603, 605, 614, 618, 621
422E  HBE01992, 2185, 2187-2189, 2194-2196, 2198-2200, 2226, 2229, 2234-2240, 2255-2271, 2278-2279, 2316-2322, 2329-2349, 2352-2356, 2379-2387, 2424, 2426-2431, 2433-2442, 2448-2450, 2459-2508, 2524-2527, 2543-2558, 2567-2597, 2599-2609
424 II  JRC01239-01249, 1252-1404, 1450-1504, 1506-1624, 1626-2107, 2110-2278, 2280, 2283-2364, 2366-2368, 2370-2371, 2373-2374, 2376-2383, 2385, 2387-2395, 2397-2401, 2420-2431, 2433-2450, 2452-2459, 2461-2469, 2475-2476, 2478, 2480, 2482-2483, 2485, 2530, 2532-2537, 2542
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*******Group  2*******
414E IL ELB00582-00854

TMS00150-00151
416E CBD02141-02142, 2144, 2152-2153, 2162-2164, 2168-2169, 2172-2180, 2182-2185, 2188-2196, 2198-2202, 2204-2205, 2207-2208, 2211-2213, 2217-2227, 2232, 2235-2241, 2244-2249, 2252, 2255-2259, 2261-2269, 2271, 2273, 2275-2280, 2284-2285, 2288, 2294-2296, 2300, 2304-2305, 2307, 2309, 2311, 2313, 2318-2319, 2321-2323, 2327-2330, 2332-2334, 2336-2348, 2352-2353, 2355-2364, 2370, 2373-2374, 2377-2382, 2385-2396, 2400-2405, 2407, 2409-2410, 2412-2414, 2418, 2430, 2433-2435, 2445-2446, 2452, 2456, 2461-2462, 2466, 2468-2478, 2481-2482, 2484-2486, 2488-2489, 2498-2499, 2504-2507, 2510-2511, 2513, 2515-2529, 2531-2554, 2557-2578, 2582, 2589, 2594-2599, 2601-2603, 2605-2609, 2611-2616, 2619-2622, 2625-2631, 2635-2637, 2642-2644, 2646-2652, 2654, 2657-2671, 2675-2677, 2681-2682, 2687, 2689, 2692-2694, 2696, 2698, 2700-2706, 2708, 2710-2719, 2722-2724, 2728-2730, 2734-2738, 2740-2743, 2747-2750, 2752, 2754-2763, 2765, 2768-2772, 2774-2778, 2781, 2783, 2787-2788, 2791, 2795, 2797-2798, 2804-2806, 2809-2810, 2812-2820, 2838, 2841, 2844, 2847-2849, 2852-2855, 2858, 2860-2862, 2866-2874, 2904-2906, 2910-2918, 2920-2923, 2932, 2946-2948, 2956-2958, 2962-2964, 2998-3000, 3005-3006

SHA02782, 2784, 2786-2787, 2789-2793, 2795-2800, 2802-2803, 2805, 2807-2808, 2810-2817, 2821, 2823, 2825-2828, 2830-2831, 2833-2837, 2839-2840, 2842-2845, 2848-2849, 2851-2853, 2855, 2857, 2859-2865, 2871, 2873-2874, 2876, 2878-2880, 2889-2891, 2897-2898, 2900, 2902, 2905-2906, 2910, 2920, 2922-2923, 2926, 2928, 2935-2936, 2939-2941, 2943-2945, 2948, 2950, 2953-2954, 2963, 2967, 2974, 2979, 2981-2983, 2987-3006, 3008, 3010-3023, 3026-3027, 3029, 3031-3032, 3035-3039, 3042-3048, 3051, 3054-3064, 3066-3069, 3071, 3074-3075, 3077-3079, 3082-3083, 3085, 3090-3093, 3097, 3101, 3104-3105, 3108-3109, 3111, 3113-3114, 3118-3120, 3125, 3129-3130, 3132, 3136-3137, 3140, 3142-3143, 3153-3154, 3162-3165, 3167-3178, 3180, 3182, 3186, 3188-3194, 3196-3204, 3206-3207, 3209, 3211-3213, 3215, 3218-3223, 3228, 3230, 3233, 3237, 3252-3253, 3257, 3261, 3265, 3269, 3272, 3274-3275, 3279-3280, 3282, 3284-3286, 3292, 3294, 3296-3298, 3304, 3306-3327, 3329-3330, 3332-3333, 3335, 3337-3338, 3340-3347, 3350-3351, 3362, 3364-3368, 3371-3372, 3379-3380, 3383, 3385-3397, 3399-3418, 3420-3424, 3427, 3430-3432, 3438-3439, 3441, 3443, 3445-3446, 3448-3449, 3452, 3454, 3456-3457, 3459-3462, 3464-3465, 3470, 3472, 3474-3478, 3480-3485, 3487-3489, 3491-3496, 3498-3504, 3506-3512, 3514-3538, 3540-3554, 3556-3562, 3564, 3573, 3600, 3606-3607, 3613-3615, 3617, 3619-3620, 3622, 3625-3627, 3629, 3631, 3635, 3637, 3640, 3642, 3644, 3646-3648, 3650-3651, 3662-3666, 3668-3670, 3672-3683, 3698, 3701-3716, 3719-3726, 3729-3731, 3734, 3736, 3739-3741, 3751-3752, 3754-3756, 3759-3801, 3803-3806, 3808-3811, 3814-3815, 3819-3832, 3835-3837, 3839-3842, 3844-3850, 3852-3854, 3856-3872, 3874-3880, 3882-3884, 3886-3888, 3890-3892, 3905, 3907, 3923, 3928, 3930, 3933-3939, 3944-3954, 3956-3957, 3959-3965, 3967, 3970-3976, 3978, 3980-3983, 3986-3989, 3996, 4003, 4007, 4011, 4014-4015, 4018, 4022, 4027-4031, 4035-4036, 4043, 4051-4052, 4054, 4056-4058, 4061, 4064, 4068-4071, 4074-4077, 4081, 4087, 4091-4096, 4099-4106, 4108, 4110-4124, 4128-4130, 4132-4133, 4135-4139, 4144, 4146, 4149-4151, 4153, 4155-4157, 4160-4166, 4168-4170, 4172-4175, 4178-4181, 4183-4185, 4187-4192, 4195, 4201, 4207-4210, 4212-4213, 4217-4219, 4221, 4224-4226, 4233-4240, 4243, 4250, 4252, 4254-4255, 4262-4267, 4269, 4271, 4273-4274, 4277-4296, 4298-4300, 4302-4348, 4350-4366, 4370, 4372-4374, 4376-4378, 4381-4388, 4390, 4394, 4397, 4401, 4410, 4413-4414, 4418-4421, 4423, 4428-4436, 4438-4443, 4446, 4448, 4450-4451, 4454-4455, 4457-4461, 4463-4466, 4468-4470, 4472-4483, 4486-4489, 4499, 4502, 4504-4505, 4507, 4510, 4514-4515, 4528-4530, 4532, 4539-4555, 4557-4559, 4561-4565, 4568-4572, 4574-4576, 4578-4579, 4581-4585, 4587-4590, 4592-4607, 4609-4616, 4618, 4620, 4622-4624, 4626-4630, 4635-4638, 4641, 4644-4648, 4650-4656, 4659-4660, 4667-4668, 4670-4671, 4678, 4682-4683, 4685, 4687-4690, 4692-4695, 4698, 4700-4702, 4705-4708, 4713-4716, 4718, 4723, 4725, 4729, 4733, 4736-4737, 4749, 4753, 4756, 4775-4776, 4778, 4782-4783, 4785-4786, 4791, 4826, 4830-4831, 4833-4834, 4838-4839, 4845, 4897, 4911, 4929, 4968, 4982, 5002, 5078, 5080-5086, 5152-5153, 5204, 5217, 5271, 5273, 5277, 5282, 5285, 5291-5294, 5352-5354, 5362-5363, 5366, 5368-5369, 5377, 5389, 5393, 5449, 5519, 5540, 5552-5557, 5604-5605, 5607-5609, 5680-5681, 5714, 5720
416E OEM  B6P00281-00354
420E GAN00001-00134

HLS04328, 4330, 4471, 4488-4490, 4492, 4494-4498, 4501-4503, 4505-4519, 4521-4523, 4526-4557, 4559-4561, 4563-4581, 4583-4607, 4609-4671, 4673-4763, 4765-4768, 4770-4780, 4782-4846, 4850-4851, 4853, 4856-4857, 4860-4870, 4872-4882, 4884-4888, 4890-4891, 4894, 4896-4901, 4903-4905, 4907-4910, 4912-4920, 4922-4962, 4964-4997, 4999-5000, 5002, 5004-5010, 5012-5017, 5019-5028, 5030-5065, 5067-5073, 5075-5089, 5091-5097, 5099-5188, 5190-5195, 5197-5256, 5258, 5260-5481, 5483-5509, 5511, 5513-5518, 5520-5529, 5531-5553, 5555-5574, 5576, 5592-5593, 5596, 5598-5600, 5602-5607, 5612-5639, 5642-5690, 5692-5707, 5710-5721, 5724-5728, 5731-5748, 5752-5772, 5774, 5776-5781, 5783, 5785, 5788-5789, 5791-5792, 5794-5798, 5800-5814, 5816-5847, 5849-5853, 5855-5856, 5858-5862, 5864-5866, 5868-5870, 5872-5878, 5881-5884, 5886-5889, 5891-5904, 5907-5909, 5911-5915, 5917-5918, 5920-5961, 5963, 5965-5988, 5990-6016, 6018-6022, 6024-6025, 6027-6033, 6036-6037, 6041-6043, 6045-6049, 6052-6060, 6063-6088, 6090-6091, 6093-6094, 6096-6102, 6105, 6107, 6110, 6112, 6115-6118, 6121-6122, 6124-6126, 6128-6129, 6131, 6133, 6136-6140, 6142-6143, 6145-6146, 6148-6149, 6151-6155, 6158-6164, 6166-6182, 6184-6197, 6199-6224, 6226-6260, 6262-6276, 6278-6297, 6299-6397, 6400-6415, 6417-6446, 6448-6455, 6457-6495, 6497-6505, 6507-6586, 6588-6589, 6591-6603, 6606-6627, 6629-6641, 6643-6644, 6646-6654, 6656-6669, 6671-6678, 6680, 6682-6683, 6686-6688, 6690-6695, 6697-6700, 6702-6705, 6707-6731, 6733, 6736-6743, 6747-6839, 6842-6843, 6845-6857, 6859, 6861, 6864-6865, 6867-6881, 6883-6885, 6887-6894, 6896, 6898-6908, 6910-6940, 6942-7015, 7017-7041, 7043-7045, 7048-7053, 7055-7068, 7070-7082, 7084-7086, 7088, 7092, 7095-7097, 7099-7101, 7103, 7105, 7107, 7109-7115, 7117-7121, 7123-7128, 7130-7134, 7136, 7138-7140, 7143, 7145-7157, 7159, 7161, 7163-7165, 7167-7168, 7170, 7172-7176, 7178, 7180-7186, 7188-7189, 7191-7193, 7195, 7197-7198, 7200-7209, 7211-7290, 7292, 7294-7343, 7345-7352, 7354-7356, 7358-7383, 7385, 7387, 7389-7394, 7396-7399, 7403-7413, 7415-7428, 7430-7485, 7487-7495, 7497-7508, 7511-7523, 7525-7608, 7610-7707, 7709-7789, 7791-7794, 7796, 7798-7801, 7804-7821, 7823-7839, 7841-7843, 7845-7848, 7851-7861, 7863-7865, 7867-7877, 7879, 7882, 7884, 7887-7891, 7894-7895, 7901-7904, 7906-7913, 7915, 7917-8032, 8034-8038, 8040-8049, 8051-8084, 8086-8090, 8092-8095, 8097-8098, 8100-8134, 8136-8178, 8180-8197, 8199, 8202, 8204, 8206-8207, 8209-8319, 8321, 8323-8370

KMW01727, 1751-1757, 1759-1774, 1776-1953, 1955-1999, 2001-2152, 2155-2507, 2509-2583, 2585-2799, 2801-3145, 3147-3299

PHC00170-00183, 185-216, 218-293

PRA00180-00389, 391-407, 409-430, 432, 437-450, 454-463, 465, 467-470, 472, 474, 476-483, 485-490, 493-494, 497-594, 596-599, 601-602, 604, 606-613, 615-617, 619-620, 622-654
422E  HBE02181-02184, 2186, 2190-2193, 2197, 2201-2225, 2227-2228, 2230-2233, 2241-2254, 2272-2277, 2280-2315, 2323-2328, 2350-2351, 2357-2378, 2388-2423, 2425, 2432, 2443-2447, 2451-2458, 2509-2523, 2528-2542, 2559-2566, 2598, 2610-2948
428E DXC00150-00151

SNL01995, 1998-2073, 2200-5486
430E DDT00591-00907

EAT00945-01473

RLN00210-00260

SCD00200-00225
432E BXE02017-02060, 2200-4550

RXS00150-00153
442E GKZ00499-00501, 506-508, 510-511, 600-825

PCR00150-00152

PARTS NEEDED

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Qty

 Part Number Description
*******Group 1*******
1 2145097 CYL-STER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 2145097 CYL-STER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The steering cylinder internally bypasses oil due to seal wear caused by rough surface finish on the bore. If there is a machine that experiences a steering cylinder malfunction and it is determined to be internally bypassing oil, the cylinder should be replaced. Do not attempt to reseal the cylinder.

Refer to the Service Manual if/as necessary to replace the steering cylinder.

GROUP 1
NOTE: For 2wd front axle population the axle does not have to be removed to replace the steering cylinder.

GROUP 2
NOTE: For the AWD axle population the axle and the counterweights will have to be removed to replace the steering cylinder.
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-4000 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 2.0-hour job for Group 1

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.


Show/hide table
Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-4000 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 5.0-hour job for Group 2

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REWORKING THE ALL WHEEL STEER SYSTEM ON CERTAIN 432E, 434E, 442E AND 444E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM TO REPLACE THE 194-0820 BLOCK ON CERTAIN 330D L, 336D L, AND 330D MH FCR EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BUCKET CYLINDER PISTON ON CERTAIN 416E, 422E, 428E, 432E, AND 434E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PIN ASSEMBLIES ON CERTAIN 330D AND 336D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR RE-TIGHTENING THE 292-7595 OR 292-7590 TUBE ASSEMBLY ON CERTAIN 319D L AND 319D LN EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM TO CEASE OPERATION, INSPECT, AND REPLACE IF NEEDED, THE BOOM CYLINDERS ON CERTAIN 330D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPAIRING WELD CRACKS ON B, CB, DB, AND TB BUCKETS FOR CERTAIN 320D, 323D, 324D, 325D, AND 330D EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 286-4201 TUBE ASSEMBLY ON CERTAIN 414E INDUSTRIAL LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING THE LEVELING SWITCH AND/OR REPLACING, IF NECESSARY, THE LEVELING VALVE GROUP ON CERTAIN 323DL EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR MODIFYING CERTAIN PIN GRABBER PERFORMANCE BUCKETS FOR USE WITH CERTAIN DB, B, AND 315 LINKAGE PIN GRABBER COUPLERS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 7Y-4945 AND 087-5550 BACK-UP RINGS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING, AND REWORKING IF NEEDED, THE MAIN HYDRAULIC PUMP REGULATOR ON CERTAIN 385C, 385CL, 385CL MH AND 385C FS EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE CYLINDER HEAD LIFTING EYE BOLT HOLE ON VARIOUS 3508, 3512, AND 3516 ENGINES
PRODUCT SUPPORT PROGRAM FOR INSTALLING THE CAB AIR DUCT ASSEMBLIES ON CERTAIN 321D AND 328D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE HYDRAULIC CYLINDER RODS ON CERTAIN 319D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE MAIN CONTROL VALVE ON CERTAIN 345C, 345CL, 345D AND 345DL EXCAVATORS
PRODUCT SUPPORT PROGRAM TO INSPECT AND REPLACE THE FUEL HOSE CONDUIT ON CERTAIN 345D L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 109-4440 PLUG ON ALL MP20 AND VT40 MULTIPROCESSORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE FRAME ON CERTAIN 312 LINKAGE PIN GRABBER QUICK HITCH HEX COUPLERS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE BOOM LOWERING CHECK VALVES ON CERTAIN 315D EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING THE BOLT USED TO ATTACH THE 235-8862 MOUNT ASSEMBLY ON CERTAIN 325D MH FCR, 325D MH HCR, 330D MH FCR, 345C MH FCR, AND 345C MH HCR MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE FRAME ON CERTAIN PW2708-H QUICK COUPLERS WITH PREFIX CJE AND DDK (P/N 193-8526 AND 216-1270)
PRODUCT SUPPORT PROGRAM FOR INSPECTING, AND IF NECESSARY REPLACING, THE 179-2203 OUTER BOLTS OF THE SWING GEAR BEARING ON CERTAIN 365B, 365B SERIES II AND 365C EXCAVATORS THAT ARE CONFIGURED FOR MATERIAL HANDLING, ULTRA HIGH DEMOLITION OR OEMS APPLIC
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK CYLINDER ROD ON CERTAIN 365CL HYDRAULIC EXCAVATORS