PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE MAIN CONTROL VALVE ON CERTAIN 345C, 345CL, 345D AND 345DL EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE MAIN CONTROL VALVE ON CERTAIN 345C, 345CL, 345D AND 345DL EXCAVATORS [REBE4715]

HYDRAULIC SYSTEM

VALVE GP-CONTROL

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE MAIN CONTROL VALVE ON CERTAIN 345C, 345CL, 345D AND 345DL EXCAVATORS

REBE4715-00

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03Sep2009

U-314

A-264

D-280

O-288

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE MAIN CONTROL VALVE ON CERTAIN 345C, 345CL, 345D AND 345DL EXCAVATORS
5051 5117 5069		PI10771

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10771" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10771" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The main control valve needs to be inspected on certain 345C, 345CL, 345D and 345DL excavators. The existing stems in the main control valve may stick within the main control valve bore. The stem sticking can cause the machine to move unexpectedly, which may result in personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
345C	BWY00112, 124, 134, 138, 154, 164, 171, 173, 180, 186, 200, 202, 207, 212, 220, 232, 234, 239-240, 242, 248, 251, 253-254, 268-271, 273-274, 276, 278-279, 281-282, 293-294, 297, 299-300, 303-306, 308, 318-319, 324, 326-332, 334, 336, 339, 341-348 DHP00265, 275, 279, 286, 299, 305, 317, 323, 327, 352, 359, 364, 369, 385-386, 392-393, 395, 398, 408, 413-415, 417, 420, 423, 425, 430-431, 439, 441, 443, 445-448, 452, 455, 459-460 ESD00175, 178, 185, 198-200, 202, 204, 206-207, 211-212, 216-218, 222, 225, 227-229, 231-232, 234-245 GPH00140, 152, 174-175, 187-188, 193, 196, 202, 205, 212, 229, 232, 242, 244, 248-250, 254, 268, 276, 283, 287-288, 290-291, 293-294, 305-306, 311, 316, 322, 325, 328, 333-334, 337, 340, 343, 345-347, 349-352, 354, 356-357, 359, 365-366, 368-370, 372-375, 378-379, 381-382, 384, 387, 389-390, 392-399, 401-403, 406, 408-409, 412, 415-425, 427-430, 432-448, 450-460, 463-466, 469-508, 511-513, 515-537 JAR00281, 283, 293, 297, 299, 302, 304, 306, 310, 313, 315, 317, 319-320, 327-330 MDC00229, 232, 237, 239-242 PJW00387, 394, 404, 406, 416, 451, 454, 474, 540, 543, 549, 562, 564, 567, 569, 599, 601, 603, 625, 630, 634, 647, 654, 663-664, 685, 704, 716, 730, 735, 752, 754, 762, 774, 780, 782, 798, 813, 822, 827, 842, 848-849, 865, 873, 882, 896, 919-920, 927, 930, 947, 950, 962, 964, 969, 974, 982, 984-985, 993, 998, 1001-1002, 1012, 1014, 1024, 1026, 1034, 1045-1046, 1063, 1070, 1074, 1076, 1083, 1114, 1132, 1136-1137, 1139, 1142-1144, 1149, 1151, 1153, 1158, 1167, 1169, 1171-1172, 1176, 1185, 1187, 1189, 1195, 1203, 1213, 1215, 1222-1223, 1230, 1244, 1248-1249, 1254, 1257, 1259, 1262, 1270, 1281-1283, 1306, 1310, 1313, 1316, 1322, 1328, 1336, 1352-1354, 1357, 1359-1360, 1364-1365, 1371, 1373, 1375, 1377-1378, 1385-1386, 1389, 1391, 1395, 1397, 1400-1402, 1405-1406, 1414-1415, 1417, 1420, 1428, 1437, 1441-1442, 1445-1447, 1450-1451, 1453, 1456, 1460, 1463-1464, 1466-1471, 1473, 1478-1479, 1482, 1484, 1487, 1490, 1493-1494, 1500, 1504, 1506, 1509, 1511, 1514-1515, 1517-1518, 1521, 1525, 1528, 1531, 1533-1536, 1538-1541, 1543, 1550-1551, 1556, 1558, 1560, 1564, 1570, 1572, 1575, 1577, 1583, 1585-1586, 1588, 1591-1592, 1597-1598, 1607, 1613-1614, 1617, 1620, 1623, 1641, 1651-1652, 1655-1656, 1660, 1665, 1670, 1676-1677, 1683, 1685, 1688, 1692, 1696-1697, 1699-1700, 1703, 1705-1707, 1709, 1711-1712, 1715-1717, 1719-1723, 1725-1729, 1731-1732, 1735, 1737, 1739, 1742, 1746, 1749, 1753, 1755-1757, 1763, 1766-1767, 1774, 1776-1778, 1781-1783, 1789, 1793-1794, 1796, 1798, 1803-1804, 1807-1809, 1811-1820, 1822-1824, 1827, 1830, 1832, 1835-1836, 1838-1839, 1841-1845, 1847-1849, 1852-1857, 1859-1860, 1862-1864, 1869, 1871, 1875-1876, 1878, 1880-1881, 1883-1887, 1890-1892, 1894, 1896-1897, 1899-1912, 1916, 1922, 1924-1925, 1928-1930, 1932-1933, 1935-1936, 1938-1944, 1947, 1952-1953, 1957-1961, 1963, 1965-1967, 1969-1978, 1980-1981, 1983, 1986-1987, 1989-1990, 1992-1993, 1997-1998, 2000-2001, 2003, 2005, 2007, 2009, 2011-2014, 2016-2018, 2020-2025, 2027, 2029-2030, 2032, 2034-2037, 2039-2042, 2045, 2048-2051, 2055-2060, 2063-2066, 2069, 2071-2073, 2075-2079, 2081-2084, 2086-2091, 2093-2097, 2099-2101, 2103-2117, 2119-2131, 2133-2147, 2149-2155, 2157-2163, 2166, 2168-2174, 2176-2184, 2186-2199, 2201-2216, 2218-2228, 2230-2240, 2242, 2244, 2246-2254, 2256-2257, 2259, 2262-2280, 2282-2299, 2301-2312, 2314-2324, 2326-2327, 2329-2337, 2339-2442 RFN00156-00162, 165-166, 170-172, 176-186 SPC00227, 231-232, 234, 236, 243-245, 247-248, 250-253, 256, 258, 260-283 TBA00184, 192, 196-197, 205, 222-226, 236, 245, 247, 249, 256-258, 260, 263-265, 288, 290, 294, 303-304, 311, 314, 318, 327, 334, 340, 345, 358-359, 369-370, 376, 380, 387-388, 390, 392, 395-396, 398, 400, 407-408, 412-413, 416-417, 419, 425, 427-428, 430-431, 433-434, 436, 440-441, 444, 446-450, 452 TDG00250, 264, 272, 274-275, 286, 288, 290, 294, 303, 306-307, 314, 316, 319, 324, 327, 331-336, 339, 341-342, 346, 349-352, 354-356, 358-359, 362-363, 366, 369-378, 380-383, 385-386, 388-396, 398-401, 403-409, 411-412 WDE00147-00148, 159-160, 164, 166, 168
345C FM HEEL	A3L00102, 105
345C L	ELS00156, 158, 165, 170, 176 FPC00101, 104, 113, 126, 134, 136, 138, 143, 146 GBH00163-00165, 169-170, 172, 175, 177, 179-195, 198-206 GCL00197, 200, 210, 239, 246, 254, 273, 275-279 LYS00133, 140, 148, 156, 165-166, 169, 171, 173, 176-178, 180-182, 186-187, 189-190 S5M00223-00227, 233-236, 240-242, 248, 252-253, 255, 257, 259, 261, 263-265, 268, 270-274, 276, 282-287, 292-293, 298-302, 305-306, 310-316 SCN00181-00189 TAJ00233, 254, 264, 266, 274, 277, 279-280, 283, 294-295, 298, 302, 305, 308, 313-314, 318-319, 322, 324-325, 330, 332, 334-354, 356-362, 364, 366-368, 370-374, 376-377, 379
345C MH FCR	M2R00162, 168-170, 204, 211, 216, 218, 224, 227, 229-255
345C MH HCR	D3S00171-00172, 174-176 MTE00131-00132
345C OEM	B6N00111, 113, 119-121, 123-125, 127, 129, 131-142, 144-161, 163-170
CIPI	0EM01798

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*****Group 2*****
345D	NEG00179

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*****Group 3*****
345D L	EEH00221-00367 JKN00109-00110 MLK00161-00172 RAJ00231-00274 RGG00105, 107 YEE00241-00272, 274-276, 278-283

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*****Group 4*****
345D L	RGG00101, 104, 106 YEE00273, 277

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	4J0523	SEAL-O-RING (If Needed - See Action Required)
2	6V6793	RING-BACKUP (If Needed - See Action Required)
1	2705691	VALVE GP-P RLF-A (If Needed - See Action Required)
1	3237735	VALVE GP-TEST(2) (If Needed - See Action Required)
Prior to procuring parts, perform the test procedure within Special Instruction, REHS4915.
*****Group 2*****
1	3237680	VALVE GP-TEST(2) (If Needed - See Action Required)
Prior to procuring parts, perform the test procedure within Special Instruction, REHS4915.
*****Group 3*****
1	3237681	VALVE GP-TEST(2) (If Needed - See Action Required)
Prior to procuring parts, perform the test procedure within Special Instruction, REHS4915.
*****Group 4*****
1	3237682	VALVE GP-TEST(2) (If Needed - See Action Required)
Prior to procuring parts, perform the test procedure within Special Instruction, REHS4915.

ACTION REQUIRED

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Inspect the affected machines by performing the test procedure listed in Special Instruction, REHS4915, on the main control valve. If stem sticking is found using this procedure on the existing main control valve, replace it with a new part.

For more information on replacing the main control valve, refer to the machine Disassembly and Assembly manual, "Main Control Valve - Remove".

NOTE: If the main control valve needs to be replaced, refer to Special Instruction, REHS3348, in order to correctly configure the new main control valve before installation.

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OWNER NOTIFIAVSION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job for Group 1
Note: If the stem sticking was found, an additional 40 Hours of labor will be allowed to replace the main control valve.

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job for Group 2
Note: If the stem sticking was found, an additional 40 Hours of labor will be allowed to replace the main control valve.

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job for Group 3
Note: If the stem sticking was found, an additional 40 Hours of labor will be allowed to replace the main control valve.

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job for Group 4
Note: If the stem sticking was found, an additional 40 Hours of labor will be allowed to replace the main control valve.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE MAIN CONTROL VALVE

MODELS INVOLVED - 345C, 345CL, 345D, and 345DL Excavators

Dear AVSpare Product Owner:

The main control valve needs to be inspected on the products listed below. The existing stems in the main control valve may stick within the main control valve bore. The stem sticking can cause the machine to move unexpectedly, which may result in personal injury or death. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 03Sep2009 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

AVSpare Inc.

Identification #(s)

Attached to 03Sep2009 Service Letter