PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 109-4440 PLUG ON ALL MP20 AND VT40 MULTIPROCESSORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 109-4440 PLUG ON ALL MP20 AND VT40 MULTIPROCESSORS [REBE4758]

FRAME AND BODY

HOUSING GP

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 109-4440 PLUG ON ALL MP20 AND VT40 MULTIPROCESSORS

REBE4758-00

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12Feb2009

U-60

O-49

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 109-4440 PLUG ON ALL MP20 AND VT40 MULTIPROCESSORS
6348		PI31628

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31628" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31628" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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COMPLETION DATE	TERMINATION DATE
31Aug2009	28Feb2010

PROBLEM

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The 109-4440 plug needs to be replaced on all MP20 and VT40 multiprocessors. The new plug will stall the rotation function of the multi processor in the unlikely event that a bolt in the slew bearing breaks. The operator will immediately stop the usage of the tool and will have the bolt(s) replaced before more damage occurs.

AFFECTED PRODUCT

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Model	Identification Number
MP20	ABS00099-00118, 120-198, 644, 647 ACF00185-00190, 199, 215-252, 263, 272-273, 290, 295, 307, 317-318, 338-340, 352, 355-358, 362-364, 376, 378-379, 382-384, 388-392, 394-414, 416-443, 450, 455, 457-462, 464-522, 524-542, 544-547, 549-550, 553-563, 565-605, 607-621, 623-639, 641-679
VT-40	ASC00314-00315, 317-376, 395, 411, 415-417, 419-428, 430-438, 440-442, 444, 446-447, 449-467, 469, 471, 473-495, 497-546, 548-550, 552, 554-572, 574-613, 615-623, 625-662, 664-690, 692-742

PARTS NEEDED

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Qty	Part Number	Description
1	3413558	PIN-DETECTOR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the appropriate service manual as necessary.

1. Position the work tool in an upright position.

2. Stop the machine engine in order to prevent inadvertent movement of the work tool.

3. Remove the 109-4440 Cover Plug (2) and replace with 341-3558 Pin-Detector.

NOTE: The outer ring rotator head bolt is shown by (1) for reference.

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Image1

OWNER NOTIFIAVSION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 109-4440 PLUG ON ALL MP20 AND VT40 MULTIPROCESSORS

MODELS INVOLVED - MP20 and VT40 Multiprocessors

Dear AVSpare Product Owner:

The plug 109-4440 needs to be replaced on the products listed below. The new plug will stall the rotation function of the multi processor in the unlikely event that a bolt in the slew bearing breaks. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 12Feb2009 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

AVSpare Inc.

Identification #(s)

Attached to 12Feb2009 Service Letter