PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT IDLER GROUP ON CERTAIN 385B AND 385C EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT IDLER GROUP ON CERTAIN 385B AND 385C EXCAVATORS [REBE4861]

UNDERCARRIAGE

IDLER GP

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT IDLER GROUP ON CERTAIN 385B AND 385C EXCAVATORS

REBE4861-02

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12Feb2009

(Revised 23Nov2010)

U-57

A-50

D-47

O-47

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT IDLER GROUP ON CERTAIN 385B AND 385C EXCAVATORS
4159		PS51627

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51627" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 12Feb2009 (Revised 11May2009) Service Letter. Changes have been made to Termination Date, Affected Product, Parts Needed, Action Required, and Service Claim Allowances.

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TERMINATION DATE

29Feb2012

PROBLEM

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The existing front idler may have a structural failure on certain 385B, 385BL, 385C, 385C FS, 385CL, and 385CL MH Excavators. In some high impact applications the idlers rim section deforms causing the tread width to increase and the center flange to wear. There have been cases of the center flange breaking through due to this side wear.

AFFECTED PRODUCT

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Model	Identification Number
385B	ANS00227-00346 BKF00206-00208 BKX00121-00181 BLY00151-00168 CLS00206-00277 RCD00152-00276
385B L	FDL00151-00283 MYA00291-00292
385C	JCM00175-00185 KBC00201-00240 KKK00123-00225 MNZ00124-00169
385C FS	EAM00264-00292, 295-303, 305-308 MMA00245-00281 T2F00181-00188
385C L	EDA00189-00542, 544-557 KGB00275-00474, 476-497 SBE00168-00529 T2E00291-00341
385C L MH	WAW00211-00231

PARTS NEEDED

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Qty	Part Number	Description
2	2487257	IDLER GP-FRONT-C
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Remove and Install instructions for the Front Idler within Disassembly and Assembly Manual, RENR8620. If 1 idler fails replace both (2) idlers.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 16.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
The above table is for the repair of failures that occur within the Standard Machine or Parts Warranty period ONLY. See NOTE A for the repair of failures that occur beyond the Standard Machine or Parts Warranty period. NOTE A: For replacing the idler, customer's parts cost participation will be determined by the Customer Value received (hours up to 8000). Customer Value = Part hours / 8000 Customer Participation = Customer List Price X Customer Value AVSpare's Parts Participation = D/N + 10% Price - Customer Participation NOTE: If 1 idler fails replace both (2) idlers.