PRODUCT SUPPORT PROGRAM FOR REWORKING THE MAIN HYDRAULIC PUMP ON CERTAIN 385B, 385BL, 385BL MH, 5090BL, 385C, 385CL, 385CL MH AND 385C FS EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE MAIN HYDRAULIC PUMP ON CERTAIN 385B, 385BL, 385BL MH, 5090BL, 385C, 385CL, 385CL MH AND 385C FS EXCAVATORS [REBE4878]

HYDRAULIC SYSTEM

PUMP GP

PRODUCT SUPPORT PROGRAM FOR REWORKING THE MAIN HYDRAULIC PUMP ON CERTAIN 385B, 385BL, 385BL MH, 5090BL, 385C, 385CL, 385CL MH AND 385C FS EXCAVATORS

REBE4878-00

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29Jul2009

U-278

A-235

D-242

O-250

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REWORKING THE MAIN HYDRAULIC PUMP ON CERTAIN 385B, 385BL, 385BL MH, 5090BL, 385C, 385CL, 385CL MH AND 385C FS EXCAVATORS
5070		PS51704

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51704" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Jul2011

PROBLEM

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The regulator for the main hydraulic pump can leak oil on certain 385B, 385BL, 385BL MH, 5090BL, 385C, 385CL, 385CL MH and 385C FS Excavators. If the regulator for the main hydraulic pump leaks oil, it will cause incorrect pump performance.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
385C	JCM00175-00185 KBC00201-00240 KKK00123-00209
385C FS	EAM00264-00293, 295-296 MMA00245-00274 T2F00181-00188
385C L	EDA00189-00534 KGB00275-00462 SBE00168-00458 T2E00291-00341
385C L MH	WAW00211-00226

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*****Group 2*****
385B	ANS00227-00346 BKF00206-00208 BKX00124, 127, 141, 144, 146, 166, 172, 178 BLY00152-00168 CLS00206-00277 RCD00152-00276
385B L	FDL00151-00283 MYA00291-00292
5090B	CLD00312-00350 SJY00106-00107

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*****Group 3*****
CIPI	0EM00443, 649, 970-971, 1113, 1148, 1429

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*****Group 4*****
385C OEM	MSF00101-00102, 104, 106-113
CIPI	0EM01404, 1539, 1839, 1887, 1891

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	3350016	KIT-SEAL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	3350016	KIT-SEAL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
2	3350016	KIT-SEAL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
2	3350016	KIT-SEAL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-10000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-10000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 2

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-10000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 3

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-10000 hrs, 37-60 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 2.0-hour job for Group 4

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

1. Remove the leaking pump regulator and o-ring. Refer to your machines Disassembly and Assembly Manual, "Main Hydraulic Pump - Disassemble", for the appropriate procedure.

2. Install the new 335-0016 Seal Kit to the pump regulator. Refer to the attached images.

Image1.1.1

Image1.1.2

3. Assemble the pump regulator to the main pump. Refer to your machines Disassembly and Assembly Manual, "Main Hydraulic Pump - Assemble", for the appropriate procedure.