PRODUCT SUPPORT PROGRAM FOR REWORKING THE AIR INLET HOSE ON CERTAIN 385C AND 385CL EXCAVATORS, 385CL MH MATERIAL HANDLERS, AND 385C FS FRONT SHOVELS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE AIR INLET HOSE ON CERTAIN 385C AND 385CL EXCAVATORS, 385CL MH MATERIAL HANDLERS, AND 385C FS FRONT SHOVELS [REBE4897]

AIR INLET AND EXHAUST SYSTEM

LINES GP-AIR

PRODUCT SUPPORT PROGRAM FOR REWORKING THE AIR INLET HOSE ON CERTAIN 385C AND 385CL EXCAVATORS, 385CL MH MATERIAL HANDLERS, AND 385C FS FRONT SHOVELS

REBE4897-00

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04Jun2009

U-210

A-180

D-180

O-186

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REWORKING THE AIR INLET HOSE ON CERTAIN 385C AND 385CL EXCAVATORS, 385CL MH MATERIAL HANDLERS, AND 385C FS FRONT SHOVELS
1087 1071		PS51675

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51675" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

30Jun2011

PROBLEM

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The existing 230-2811 Air Inlet Hose can fail around the clamp band on certain 385C and 385CL Excavators, 385CL MH Material Handlers, and 385C FS Front Shovels. If the existing 230-2811 Air Inlet Hose fails, it will reduce machine power. New 230-2811 Air Inlet Hose has the same part number but is made from an alternate source.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
385C	JCM00175-00184 KBC00201-00240 KKK00123-00209
385C FS	EAM00264-00292 MMA00245-00269 T2F00181-00188
385C L	EDA00189-00516 KGB00275-00458 SBE00168-00455 T2E00291-00341
385C L MH	WAW00211-00226

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*****Group 2*****
385C OEM	MSF00101-00102, 104, 106-113
C18 OEM	F8N00101-00109
CIPI	0EM01404, 1539, 1839, 1887, 1891

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
4	8T4986	CLAMP-BAND
1	2302811	HOSE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
4	8T4986	CLAMP-BAND
1	2302811	HOSE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Follow your Disassembly and Assembly Manual to replace the failed 230-2811 Air Inlet Hose with a new one. During the hose installation, interference with the firewall is not allowed. Tighten the 8T-4986 Clamps until the belleville washer is nearly collapsed and do not exceed a torque of 11 +/- 1 Nm.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%