PRODUCT SUPPORT PROGRAM FOR REPLACING 0.75" AND 1.00" XT6-ES HOSES ON CERTAIN M313C, M313D, M315C, M315D, M316C, M316D, M318C, M318D, M322C, M322D, M322C MH AND M322D MH WHEELED EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING 0.75" AND 1.00" XT6-ES HOSES ON CERTAIN M313C, M313D, M315C, M315D, M316C, M316D, M318C, M318D, M322C, M322D, M322C MH AND M322D MH WHEELED EXCAVATORS [REBE4940]

HYDRAULIC SYSTEM

LINES GP-AUXILIARY

PRODUCT SUPPORT PROGRAM FOR REPLACING 0.75" AND 1.00" XT6-ES HOSES ON CERTAIN M313C, M313D, M315C, M315D, M316C, M316D, M318C, M318D, M322C, M322D, M322C MH AND M322D MH WHEELED EXCAVATORS

REBE4940-01

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02Mar2009

(Revised 02Nov2009)

K02A
K602
K624
K66L
L010
L030
L040
L080
L084
L100
L110
L111
L130
L240
L24A
L310
L390
L400
L502
L504
M040
M180
M181
M182
M183
M184
M185
M186
M188
M189
M190
M191
M193
M194
M195
M198
M280
M291
M294
M297
M310
M410
M450
M500
M610
V250
V270
X080
X171
X190
X191
X260
X280
X320
X350
X410
X411
X490
X570

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After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING 0.75" AND 1.00" XT6-ES HOSES ON CERTAIN M313C, M313D, M315C, M315D, M316C, M316D, M318C, M318D, M322C, M322D, M322C MH AND M322D MH WHEELED EXCAVATORS
5057 5456 5458		PS51630

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51630" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 02Mar2009 Service Letter. Changes have been made to the Dealer Codes and Affected Product.

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TERMINATION DATE

31Mar2011

PROBLEM

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The existing hoses can develop blisters on certain M313C, M313D, M315C, M315D, M316C, M316D, M318C, M318D, M322C, M322D, M322C MH and M322D MH Wheeled Excavators. If the existing hoses get blisters, they may need to be replaced by hoses made from the latest bulk material.

AFFECTED PRODUCT

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Model	Identification Number
M313C	BDR02004-02007, 2009-2010, 2012-2017, 2019-2029, 2031, 2035-2049, 2051-2058, 2060-2094, 2096-2144, 2146-2150, 2152-2157, 2159-2175, 2177, 2179-2193, 2195-2212, 2214-2217, 2221-2222 H2A00256-00258, 260-275, 277-325, 328-358, 360-361, 363, 365-372, 374-383, 385-391, 393-396, 398-399, 401-423, 425-430, 432-442, 444-447, 449-453, 455-480, 482-487, 490-492, 494-497, 499-501, 503-513, 516-518, 521-524, 526-529, 531-543, 545-549, 551-556, 558-614, 616-618, 620-656, 658-664, 667, 669-706
M313D	W3H00132-00137, 140-143, 145-147, 149-164, 166-171, 173-189, 191-211, 213-215, 217, 219-221, 223-241, 243-248, 250-254, 256-267, 269-272, 274-281, 283-289, 291-296, 298-301, 303-308, 311-312, 314-316, 319-321, 323-327, 329-337, 339, 341, 343-345, 347-348, 350-354, 356-367, 369-378, 380-384, 387-395, 397-403, 405-419, 421-449, 452-455, 457-459, 461-521, 523-527, 529-537, 540-548, 550-552, 554-555, 557-566, 568-575, 577-584, 586-588, 590-592, 595, 599-601, 603-609, 611, 613-614, 617-623, 625-626, 628-630, 632-638, 640, 644-647, 649-667, 669-682, 684-687, 689-714, 717-719, 721-722, 724-729, 732-733, 735, 737, 739, 743, 749, 752, 755-794, 796-798, 800, 804-833
M315C	BDM00775, 852-854, 856, 2003-2008, 2010-2014, 2016, 2018-2028, 2030, 2032, 2034-2036, 2038-2041, 2043-2044, 2046, 2048-2056, 2058-2066, 2069-2070, 2072-2073, 2075-2076, 2078-2105, 2107-2112, 2114-2123, 2125-2126, 2128-2129, 2131-2144, 2146-2153, 2155-2159, 2161-2164, 2166, 2169-2170, 2172-2181, 2183, 2185-2191, 2193-2194, 2196-2198, 2200, 2203-2205, 2208-2212, 2214-2215, 2217-2218, 2220-2222, 2224-2227 H2B00189-00193, 195-202, 204, 206-220, 222-229, 231, 234-239, 241-247, 249-261, 263-270, 272-301, 303-312, 314-320, 322-325, 327-328, 331-335, 337-344, 346-349, 351-354, 356-378, 380, 382-384, 386-394, 396-404, 406-409, 413, 415-421, 423-426, 428-432, 434-440, 442-445, 447, 450-457, 459, 461-469, 471, 474-477, 479-533, 535, 537-538, 540-547, 549-552
M315D	W5M00137, 139-148, 150, 152-168, 170-177, 179-196, 199-207, 209-213, 215-219, 221-222, 224-228, 230, 232, 235-236, 238-244, 246-253, 261-264, 266, 268, 270-272, 275-279, 281-295, 298-330, 332-338, 340-349, 351-356, 358, 361, 363, 365, 367, 370-373, 375-376, 378-390, 392-412, 414-416, 420, 422, 424-426, 428, 431, 433-442, 444-446, 449-454, 456, 458-479, 481, 483-484, 487-489, 491-492, 495, 497-504, 506-509, 511-512, 514-517, 519-526, 528-539, 541-544, 546-549, 551-553, 555, 557-558, 560, 562, 566-568, 570-584, 586, 588-590, 592-593, 595-603, 605, 607, 610, 615, 620-621, 623-626, 634-641, 643-652, 654-672, 674-684, 686-687, 689-691, 701-703, 705, 707, 710, 713-714, 717, 727, 730-733, 735, 738
M316C	BDX02003-02012, 2014-2016, 2018-2020, 2022-2026, 2032, 2034-2035, 2039, 2041-2042, 2044-2047, 2051, 2054, 2057-2058, 2061, 2063, 2065, 2069, 2071-2073, 2075-2079, 2081, 2083-2085, 2087, 2089-2091, 2093-2095, 2097, 2099-2103, 2105-2109, 2111-2126, 2128-2142, 2144-2148, 2151-2152, 2154-2155, 2157, 2159, 2161, 2165, 2167-2169, 2171, 2173-2181, 2183-2186, 2188, 2190, 2192, 2194, 2196, 2198, 2200-2204, 2206-2208, 2210-2214, 2216-2227, 2229-2233, 2235-2236, 2238, 2240-2253, 2256-2258, 2260-2261, 2265-2268, 2270-2279, 2281, 2285, 2287-2288, 2290-2292, 2294-2296, 2298, 2302, 2306, 2311, 2319 H2C00197-00208, 210-214, 217, 219, 222, 224-227, 229, 232, 234-242, 244-245, 247, 249-253, 255-256, 258-260, 262-268, 270-279, 281, 284, 286, 289-298, 300, 309, 314-315, 317, 319-356, 358-363, 365-366, 368-381, 383-388, 390-397, 399-402, 404-408, 410-411, 413-418, 420-423, 425-434, 436-438, 440-441, 444, 448-449, 452-454, 456-458, 460-462, 464-465, 467-493, 495-497, 499, 501-505, 508-509, 511-515, 517, 520-527, 529, 531, 535, 537-542, 544-545, 547-557, 559-566, 568-571, 573-574, 577, 579-580, 583-601, 603-604, 606-607, 609-616, 618-627, 629-639, 641-643, 645-656, 658-663, 665-670, 672
M316D	W6A00292-00294, 296-297, 299-300, 302-303, 305-306, 308-309, 311, 313, 316-322, 324-342, 344-352, 354-358, 360-367, 370, 372-375, 377-378, 381-382, 385-386, 389-390, 392-398, 400-424, 426-430, 432-441, 443-449, 451-452, 455, 457-464, 466, 468-469, 471-477, 479-487, 489-490, 492, 494, 496-501, 503-512, 514-517, 520-528, 531, 533-544, 546-548, 550, 552-553, 555-563, 567-568, 570-572, 574-576, 578, 580-581, 584-585, 588-594, 596, 600-602, 605-610, 612-616, 618-620, 622-624, 626-627, 629, 632-633, 635-636, 638-642, 644-652, 655-657, 659, 661-663, 665, 667, 669-672, 675, 677, 680-682, 684-685, 687-693, 695-702, 704-705, 707-710, 712-714, 717-718, 720-724, 726-727, 729-731, 733-749, 751-752, 754-755, 757-758, 760-768, 771, 773-774, 779-784, 786-787, 789-793, 795-797, 799, 801-802, 804-813, 815-818, 820-821, 823-826, 828-834, 836-840, 843-846, 852-858, 860-870, 872, 874-883, 885-886, 888-899, 901-903, 905-906, 908-913, 915-919, 921, 923-925, 927-928, 930-941, 943-944, 946-949, 951-955, 958, 960-965, 967, 970-974, 976, 985-988, 991-1018, 1020-1021, 1023-1024, 1027-1030, 1032, 1036-1038, 1043, 1045-1046, 1049-1060, 1063, 1069-1071
M318C	BCZ02005, 2007, 2009, 2011, 2013-2017, 2019, 2023, 2026, 2029, 2033-2034, 2036-2039, 2041-2045, 2047, 2049-2051, 2056, 2061-2063, 2065, 2067, 2069, 2071, 2073, 2076-2077, 2079, 2081, 2083, 2086, 2089-2094, 2096-2098, 2100-2112, 2114, 2117, 2119, 2122, 2125, 2127, 2130-2133, 2135, 2137-2139, 2141-2143, 2147-2148, 2150-2151, 2154, 2159-2163, 2165, 2167-2168, 2170-2171, 2173-2174, 2176-2177, 2180, 2185, 2187-2188, 2190, 2192-2193, 2195-2201, 2203, 2205-2209, 2211, 2213, 2215-2217, 2219, 2221, 2224, 2226-2228, 2230-2232, 2234, 2237, 2239, 2241-2242, 2244, 2246 BEB00289-00290, 2001-2006, 2008-2014, 2016-2024, 2026-2029, 2031, 2034-2041, 2043-2049, 2051-2066 H2D00258-00260, 264-270, 272-282, 287-291, 293-294, 298, 300-302, 304, 313, 316-317, 319-321, 324-327, 329-332, 335-336, 340, 342-343, 347, 350, 352, 355, 357-358, 361-363, 368-369, 379, 382-383, 387, 390-391, 393-396, 398, 400, 402-403, 405-407, 409, 411-424, 426-427, 430-435, 438-439, 442-443, 445, 447-449, 456, 459-463, 466-468, 472-477, 479-482, 485, 487-488, 490-491, 493, 497-498, 500-503, 506-508, 510, 515-517, 519-520, 523-533, 535-536, 538, 540-541, 543, 545-552, 554, 556, 559-571, 575-577, 579-580, 582-585, 587, 589-591, 600-603, 605, 609, 615, 617-620, 622-623, 626, 628-629, 631, 639-641, 649, 651-653, 656-667, 671, 674-675, 677, 679-680, 682-683, 685-688, 690-693, 695-698, 700-701, 703-704, 706-714, 716-722, 725, 727-733, 735-760, 763-764, 767, 770, 772-774, 781-783, 785-793 H2F00128-00130, 132-141, 143-144, 146-149, 151-156, 158-160, 162-181, 183-200, 202-219, 222, 225-226, 229-234, 236-237, 239-243, 245-247, 250-251, 253-254
M318D	W8P00205, 207-208, 210-212, 214, 217-224, 226-228, 230-233, 235, 237, 239-241, 243, 245-247, 249-250, 252-257, 261-263, 265-271, 273-274, 276-281, 283-286, 288-289, 291-294, 296, 298-302, 304, 307-311, 313-318, 323-325, 328-331, 333, 335-336, 338, 340, 342-343, 345-348, 350, 353, 358-362, 364, 366, 368-369, 371-372, 376-377, 379, 381-382, 386-387, 391, 398, 405, 407-413, 416, 418-420, 423, 426, 429-434, 437, 439, 443, 445-450, 452-457, 460, 462-463, 466-467, 469, 471, 474-481, 483, 485, 489-496, 498-507, 510-512, 515, 517, 519-522, 524, 526-529, 532-533, 535, 538, 540-541, 543-546, 548-555, 557, 560, 562, 566-567, 573-579, 581-584, 586, 588-592, 594-597, 599-600, 602-605, 607, 609-615, 617, 620-625, 627-630, 632, 639-640, 643-649, 651-654, 656, 658, 660-662, 664, 667, 670-676, 678-679, 685-686, 689-692, 695-696, 698-699, 702-705, 707, 710, 712, 715-722, 726-727, 729, 734-736, 738, 742, 746-747, 749-750, 753, 755-762, 764-770, 772-773, 775-779, 782-783, 786, 788-789, 793, 798-802, 804-809, 811-812, 814, 817, 819-823, 825-837, 839-843, 845-847, 850-851, 853-854, 856, 862, 864, 866, 868-870, 872-873, 875, 878-880, 882-883, 885-890, 899, 908, 914, 917, 919, 922-923, 925-929, 931-934, 938-946, 948-953, 955-970, 972-973, 975, 977, 983-988, 990, 992-993, 997, 999-1004, 1008, 1014, 1018-1024, 1026, 1028-1031, 1033-1042, 1044, 1046-1047, 1049, 1051, 1053, 1055, 1057, 1059, 1061-1062, 1068-1070, 1072, 1075, 1077-1079, 1081-1087, 1092-1093, 1096-1097, 1100, 1103-1105, 1108-1109 W8R00161-00162, 164-166, 168, 170-193, 195-200, 202-213, 216-220, 222-228, 230-231, 233-257, 259-270, 273-274, 276-278, 280-284, 286-289, 292-296, 298-306, 311, 313
M322C	BDK00428, 442, 2003-2004, 2008-2011, 2014, 2016, 2022-2023, 2025, 2027, 2031-2033, 2035, 2037-2038, 2043-2044, 2046-2047, 2049, 2051-2052, 2054-2060, 2062-2064, 2066-2067, 2069-2073, 2075-2077, 2080-2084, 2086, 2088, 2090-2092, 2095 H2E00247, 249-261, 263-271, 273-277, 281-282, 285-286, 288-300, 304-305, 310-315, 319, 321-322, 326, 330-334, 336-338, 340-345, 347, 349, 351, 353-356, 358, 360-362, 368-369, 371-372, 374, 376-379, 382, 385-387, 389-390, 392-396, 398-399, 401-409, 411, 417, 421, 423, 425-427, 430-432, 434, 436-447
M322C MH	BDY02002, 2005-2006, 2009-2010, 2015-2016, 2022, 2027-2029, 2032-2033, 2036-2040, 2043, 2047, 2050, 2052-2054, 2057-2065, 2067, 2069-2073, 2075, 2078-2079, 2081-2082 H2G00247-00250, 252-254, 257-258, 260, 262-263, 266, 268-272, 274-277, 279-280, 283, 285, 287-302, 306, 309-321, 324, 326-338, 342-343, 346-347, 352, 357, 359-361, 366-367, 369, 371-373, 375-383, 388-389, 391-392, 399-400, 406-407, 411-412, 414, 416, 418-420, 422-423
M322D	W2S00113-00121, 123-126, 128-135, 137-138, 141-142, 144, 147-148, 150-151, 153, 156-158, 160-162, 165-167, 169-171, 174-177, 179-186, 189, 191, 193-197, 200, 203-204, 206-211, 214, 217-224, 227-229, 231, 235, 237-238, 240-241, 243, 246-247, 249, 252-253, 255, 257-258, 261, 264, 266-268, 270, 282, 285, 288, 292-293, 300-311, 313, 316-327, 329, 332, 336-338, 341-344, 347-350, 352-356, 360, 365-368, 372, 374, 383, 386, 389, 391-394, 401-404, 410-413, 417, 419-423, 428-429
M322D MH	W2T00203-00204, 206, 208-213, 215-218, 221-222, 225-227, 229-237, 239-240, 242, 244-256, 259-260, 262-263, 265, 267-270, 274, 276, 279-287, 293, 297-298, 302, 306, 308-313, 315, 317-326, 329-331, 333, 336-337, 339-340, 345-346, 348, 350, 352, 356, 360, 362, 367, 371, 376, 379-380, 383-385, 389, 391, 396-397, 399, 411, 420

PARTS NEEDED

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Qty	Part Number	Description
1	1856791	HOSE AS.
1	1856792	HOSE AS.
1	1856793	HOSE AS.
1	1856794	HOSE AS.
1	1856798	HOSE AS.
1	1856799	HOSE AS.
1	1856800	HOSE AS
1	1856801	HOSE AS.
1	1856802	HOSE AS.
1	1856803	HOSE AS.
2	1856804	HOSE AS.
1	1856805	HOSE AS.
1	1856809	HOSE AS.
1	1856818	HOSE AS.
1	1856828	HOSE AS.
1	1908532	HOSE AS.
1	1908545	HOSE AS.
1	1908547	HOSE AS.
1	1908550	HOSE AS.
1	1908551	HOSE AS.
1	1908552	HOSE AS.
1	1908556	HOSE AS.
1	1911641	HOSE AS.
1	1911642	HOSE AS.
1	1950052	HOSE AS
1	1965380	HOSE AS.
1	1965381	HOSE AS.
1	1965382	HOSE AS.
1	1965383	HOSE AS.
1	1965384	HOSE AS.
1	1965390	HOSE AS.
2	1967919	HOSE AS.
2	1967920	HOSE AS
1	1967922	HOSE AS.
1	1967925	HOSE AS.
1	1992461	HOSE AS.
1	2004050	HOSE AS.
1	2004051	HOSE AS.
1	2004052	HOSE AS.
1	2004055	HOSE AS.
1	2007699	HOSE AS.
1	2007700	HOSE AS.
1	2007701	HOSE AS.
1	2007703	HOSE AS.
1	2007706	HOSE AS.
1	2007707	HOSE AS.
1	2007708	HOSE AS.
1	2007709	HOSE AS.
1	2013955	HOSE AS.
1	2013956	HOSE AS.
1	2013957	HOSE AS.
1	2013958	HOSE AS.
1	2013962	HOSE AS.
1	2031912	HOSE AS.
1	2031914	HOSE AS.
1	2031915	HOSE AS.
1	2031917	HOSE AS.
1	2031918	HOSE AS.
1	2031920	HOSE AS.
1	2031935	HOSE AS.
1	2031936	HOSE AS.
1	2031938	HOSE AS.
1	2031939	HOSE AS.
1	2031940	HOSE AS.
1	2032924	HOSE AS.
1	2104320	HOSE AS.
1	2104321	HOSE AS.
1	2104324	HOSE AS.
1	2104325	HOSE AS.
1	2104327	HOSE AS.
1	2104330	HOSE AS.
1	2126761	HOSE AS.
1	2126763	HOSE AS.
1	2126764	HOSE AS.
1	2126766	HOSE AS.
1	2130291	HOSE AS.
1	2143996	HOSE AS
1	2143999	HOSE AS.
1	2144004	HOSE AS.
1	2144005	HOSE AS.
1	2144007	HOSE AS
1	2144008	HOSE AS
1	2174276	HOSE AS
1	2180560	HOSE AS
1	2180564	HOSE AS
1	2180569	HOSE AS
1	2180572	HOSE AS
1	2233338	HOSE AS
1	2263435	HOSE AS
1	2263436	HOSE AS
1	2268355	HOSE AS
1	2268359	HOSE AS
1	2279102	HOSE AS
1	2339622	HOSE AS
1	2365721	HOSE AS
1	2468503	HOSE AS
1	2478455	HOSE AS.
1	2500174	HOSE AS
1	2501647	HOSE AS
1	2501652	HOSE AS.
1	2501653	HOSE AS
1	2607377	HOSE AS.
1	2607385	HOSE AS
1	2607386	HOSE AS
1	2648454	HOSE AS.
1	2648458	HOSE AS.
1	2648460	HOSE AS.
1	2692508	HOSE AS.
1	2712683	HOSE AS.
1	2712685	HOSE AS.
1	2712688	HOSE AS.
1	2712689	HOSE AS.
1	2712690	HOSE AS.
1	2752049	HOSE AS
1	2752050	HOSE AS
1	2752051	HOSE AS
1	2752052	HOSE AS
1	2752053	HOSE AS
1	2752054	HOSE AS
1	2754985	HOSE AS
1	2754986	HOSE AS
1	2754987	HOSE AS
1	2754988	HOSE AS
1	2754989	HOSE AS
1	2754990	HOSE AS
1	2759141	HOSE AS
1	2856227	HOSE AS
1	2862421	HOSE AS.
1	2862422	HOSE AS.
1	2880895	HOSE AS
1	2925771	HOSE AS
1	2979349	HOSE AS
1	2979351	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the blistered hose with the same part number, but only if the bulk material of the new hose was produced after 07Oct08 for 0.75" hose material or 01Jan08 for 1.00" hose material. If this material is not available then you cannot implement this service letter; wait for material to become available in your dealers' parts system.
The "old" bulk material is suitable for all other machine models other than WEX M313C through M322D MH, and can therefore not be returned to the parts center for replacement.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-4000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%