PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW BOOM ASSEMBLY ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW BOOM ASSEMBLY ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS [REBE2347]

IMPLEMENTS

BOOM GP

PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW BOOM ASSEMBLY ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS

REBE2347-00

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21Dec2007

D-553

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW BOOM ASSEMBLY ON CERTAIN 305.5 MINI HYDRAULIC EXCAVATORS
6501 7405		PS51426

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51426" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Dec2009

PROBLEM

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The existing boom assembly can crack through a weld in the area of the arch plate where the boom cylinder mounts on certain 305.5 Mini Hydraulic Excavators. If the existing boom assembly fails in this area, the boom assembly must be replaced.

AFFECTED PRODUCT

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Model	Identification Number
305.5	CXZ00127-00132, 134-141, 145-152, 155-157, 159-163, 165-166, 168-172, 174-183, 185, 187-191, 193-198, 200-208, 210-212, 214-221, 223-248, 250, 257-259, 265, 267-269, 271-286, 291-306, 308-322, 327, 329-334, 338-362, 371, 378, 381-388, 390, 431-432

PARTS NEEDED

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Qty	Part Number	Description
1	1327552	FILM-AVS
1	1379111	FILM-AVS
1	2978585	BOOM - *Ordering Instructions See Action Required
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Install a new boom assembly. Use the procedures that are described in Disassembly and Assembly Manual, RENR9437. Before you install the new boom on the machine, you must remove two plates from the old boom and weld them to the new boom. Refer to Special Instruction, REHS3984, for the procedure.

IMPORTANT NOTE:
Do not use the parts system to order the new boom assembly. Ask your machine orders personnel to issue a miscellaneous machine attachment order to AVSpare China Investment Co. Ltd (CCI) using the above boom assembly part number. Be sure to put the following reference on the order:
O.I.L. CXL0552
You must order the two films from the parts department in the usual way.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-3000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-4000 hrs, 25-36 mo	33.3%	50.0%	0.0%	0.0%	50.0%	50.0%