PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REACH BOOM, IF CRACKED, ON CERTAIN 345B SERIES II AND 345C EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REACH BOOM, IF CRACKED, ON CERTAIN 345B SERIES II AND 345C EXCAVATORS [REBE4029]

IMPLEMENTS

BOOM GP

PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REACH BOOM, IF CRACKED, ON CERTAIN 345B SERIES II AND 345C EXCAVATORS

REBE4029-04

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21Jul2008

(Revised 15Dec2010)

A-309

D-311

O-347

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REACH BOOM, IF CRACKED, ON CERTAIN 345B SERIES II AND 345C EXCAVATORS
6460 6501 6301 6302 6516 6521 6535 6536		PS51524

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51524" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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NOTE:	This Revised Service Letter replaces the 21Jul2008 (Revised 4Mar2010) Service Letter. Changes have been made to Affected Product.

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TERMINATION DATE

31Jul2011

PROBLEM

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The existing standard reach booms may crack on certain 345B Series II and 345C Excavators. The boom may develop cracks on the side, top, or bottom plates at the rear baffle or boom foot. If the cracks are not repaired in a timely manner, the cracks may propagate and cause further damage to the boom.

AFFECTED PRODUCT

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Model	Identification Number
345B II LC-FIX	AGS00222, 275, 287, 308, 345, 384, 428, 454-455, 463, 513, 520, 562, 795, 852, 856, 880, 918, 929, 931, 939-940, 949, 971, 988, 990, 999, 1009, 1021, 1042, 1081, 1109, 1137, 1192, 1226, 1236, 1271, 1295, 1347, 1428, 1491, 1660, 1711-1712, 1879, 1903, 1936, 1939, 2019-2020, 2057, 2244, 2322, 2367, 2548, 2785, 2803 AKX00212-00213, 215-216, 218, 221, 223, 225-226, 228-229, 236-238, 242-243, 245, 248-249, 251, 257-258, 260-261, 264-265, 267, 272, 274, 276-277, 283-285, 288, 292-299, 302, 304-305, 308-309, 311-312, 314, 316, 318, 324, 329, 336, 338-339, 341-342, 344-346, 350, 356-358, 367-369, 373, 383-387, 393-403, 414
345B II STD-FIX	AKJ00174, 178, 185, 198-199, 202-214, 216
345B L II	ALB00362 CCC00302, 312-313, 321, 323, 326-328, 332, 336, 338-339, 346-350, 353, 381, 385, 393, 395, 398-399, 404, 407, 416-417, 421, 425-427, 442, 461, 463, 471-475, 477-482, 484-485, 487-488, 492-494, 498, 507, 510, 513, 515, 517, 525-526, 529-531, 536, 538-539, 543, 554, 561, 577-578, 585, 587, 596-598, 602, 604, 606, 611-612, 614, 620-621, 625-626, 631-632, 634, 644, 647-650, 653-654, 659, 668, 670, 672-673, 675-677, 679-680, 685, 687, 694, 696, 698-699, 702, 704, 706, 708-709, 711-713, 715, 723, 725, 730, 733-734, 738-740, 744, 747, 756, 759, 763, 766, 769, 777, 781, 783-784, 786, 788, 792, 794, 798, 807, 810-811, 816, 824, 838, 840-841, 845, 858-859, 871, 874, 877, 879, 881, 887, 892-893, 897, 899, 903, 909-912, 914, 917-918, 920-921, 923, 936, 945-947, 952, 962, 965, 967, 969, 976-977, 979-980, 991, 995, 998, 1016-1017, 1019, 1021, 1023, 1027-1030, 1032, 1035-1036, 1038, 1040, 1046, 1049, 1052, 1055, 1057-1058, 1063, 1066-1072, 1075-1077, 1079-1080, 1082, 1086, 1095, 1099, 1103, 1106, 1110, 1122, 1124, 1127, 1130, 1133, 1136, 1138, 1142-1144, 1147, 1154, 1156-1157, 1162, 1166, 1178, 1184, 1195, 1198, 1205, 1207, 1213, 1223-1224, 1238-1239, 1250, 1256, 1258, 1260, 1264, 1267, 1281, 1285-1286, 1288, 1294-1295, 1299, 1302, 1305, 1308-1309, 1312, 1315, 1320, 1322, 1328-1330, 1333, 1337, 1341, 1348-1350, 1371 FEE00222-00225, 227-228, 232, 235-236, 238, 241, 243-244, 246, 250-252, 254, 256-258, 260-261, 267, 281, 286-288, 290, 293-294, 299-302
345C	BWY00102-00104, 106-112, 116, 118-131, 139, 141, 150, 152, 156, 166-167, 171-172, 190-204, 215, 219, 221, 223-247, 249-252, 254, 264-282, 284, 291, 293-295, 307-309, 311-313, 315-317, 319-326, 328-329, 331-332, 334, 336-337, 339, 341, 344-345, 347-348 DHP00252, 257, 273-274, 285, 366, 406, 449 GPH00131-00133, 137, 139, 141-143, 146, 148-153, 159, 168-170, 174, 176-178, 185, 190-195, 198, 201-203, 205-206, 210-212, 216-218, 220-223, 235-236, 240-241, 244-245, 255-256, 260, 264-265, 271-272, 278, 280, 289-290, 292-295, 297-299, 301, 303, 306-308, 310-316, 320-321, 327-328, 330-334, 337-338, 340, 342, 344, 347-348, 350-351, 354-356, 359, 362-364, 369-370, 375, 378-379, 391, 393, 398-399, 405, 411, 413-414, 420-422, 426-427, 433-434, 436-437, 442-443, 445-448, 450, 453, 455-457, 461, 463-464, 466-467, 469, 479, 485-487, 492-493, 495-496, 500, 503, 507-508, 514, 519, 524-526, 529 PJW00350, 352, 577, 605, 691, 722-723, 771, 792-794, 815, 825, 836, 840, 856, 866, 899, 911, 917, 938, 949, 957, 1062, 1163, 1211, 1308, 1331, 1342, 1409-1410, 1425, 1556, 1577, 1601, 1603, 1641, 1693, 1754, 1770, 1773, 1787, 1803, 1818, 1980, 1988, 2004, 2025, 2410 TBA00137-00138, 150-154, 156-159, 162-163, 166, 168-170, 178, 180, 182-184, 186-187, 190, 193-197, 199-203, 205-208, 211, 213, 218-220, 226-227, 229-232, 236-240, 242-248, 250-251, 253, 256-257, 259, 265-266, 269-271, 273-275, 277, 281-283, 285-287, 290, 292, 295, 298, 300, 304, 308-309, 315-316, 320-321, 329-330, 334-335, 338-339, 346-355, 365, 368-369, 371-372, 375-377, 381, 383-385, 387-388, 390, 392, 394, 397, 400, 413, 416-417, 428, 431-432, 434-441, 450 TDG00252, 280, 303, 341
345C L	ELS00151-00153, 159-165, 167-168, 172, 177-179 FPC00114 GCL00161-00168, 170-172, 175, 177, 181, 188, 191-192, 194-195, 199, 201, 204-206, 216-217, 219-220, 228, 230-231, 233, 236-238, 243-245, 250-252, 259, 261, 267, 273 LYS00136, 138, 152, 156-157, 165, 188 S5M00224-00226, 230, 233, 249-250, 252-253, 264-265, 268, 306, 315 TAJ00319, 363

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Repair the cracked boom. Refer to Special Instruction, REHS4578,
"Procedures for the Repair of Cracks in Reach Booms" for the correct repair procedures for the type of crack. The special instruction details six different repair procedures, depending on the type of crack.

When claiming for repairs, refer to the Service Claim Allowances table for the correct claim allowances for the type of repair performed. The actual repair performed should be detailed in the claim story in the format that is shown in the example below.

Example: This is a claim story for a Type A and Type D crack repair with boom reinforcement.

Completed Special Instruction, REHS4578, to repair cracks in the boom.
Claiming per the service letter guidelines for the following repairs:
R&I ? 26 hours
Transportation of boom - $800
Repair for a type A crack ? 22 hours and $2500 misc
Repair for a type D crack ? 18 hours and $2000 misc
Installed Reinforcing Plates ? 15 hours labor and $1500 misc

Total Repair = Labor Hours = 81 hours
Misc. = $6000
Transportation = $800

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
10001-12000 hrs, 61-84 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 26.0-hour job
NOTE: The initial 26 hours is allowed for removal and installation of boom. NOTE: When applicable, up to $800 U.S. Dollars in transportation cost for the boom will be allowed. NOTE: For a Type A repair, an additional 22 hours and $2,500 U.S. Dollars for material will be allowed. NOTE: For a Type B repair, an additional 25 hours and $2,500 U.S. Dollars for material will be allowed. NOTE: For a Type C repair, an additional 15 hours and $2,000 U.S. Dollars for material will be allowed. NOTE: For a Type D repair, an additional 18 hours and $2,000 U.S. Dollars for material will be allowed. NOTE: For a Type E repair, an additional 21 hours and $3,500 U.S. Dollars for material will be allowed. NOTE: For a Type F repair, an additional 24 hours and $3,500 U.S. Dollars for material will be allowed. NOTE: If the optional reinforcement plates are installed, an additional 15 hours and $1,500 U.S. Dollars for material will be allowed.